Support & Privacy Policy
Need help surviving the Antes or found a bug in the grid? We've got your back.
If you are experiencing crashes, issues with Relic synergies, or have feedback on game balance, please reach out! When emailing support, please include your device model and iOS version so we can investigate properly.
Contact Email: mindthetrack25@gmail.com
(Note: We aim to respond to all support requests within 48 hours.)
Effective Date: February 22, 2026
Your privacy is important to us. This Privacy Policy explains how data is handled when you play Neun: Roguelike Puzzle ("the Game").
By playing the Game, you agree to the collection and use of information in accordance with this policy. We only collect what is strictly necessary to run the game, track global leaderboards, balance gameplay, and provide optional rewarded advertisements.
We collect minimal data to ensure the game functions properly and to help us improve the experience.
Local Save Data: Your current run progress, lifetime stats (e.g., total enemies defeated, highest Ante), and game settings (Sound/Haptics) are saved locally on your device.
Gameplay Analytics: We use third-party analytics (Firebase) to track anonymous, non-identifying gameplay events. This includes runs completed, death reasons (e.g., "Killed by Corruption"), score, Relics selected, and combos played.
Advertising Data: If you choose to engage with rewarded video ads, our advertising partners collect certain information to serve those ads and measure their performance. This may include your IP address, device identifiers (such as Apple's IDFA or Google Advertising ID), device type, and general, non-precise location data.
Leaderboard Data: If you choose to participate in global leaderboards, your highest scores are submitted to third-party game services (such as Apple Game Center).
The collected data is used exclusively to:
Balance game difficulty (e.g., analyzing which Relics are underutilized or which Antes are too difficult).
Monitor game performance and fix bugs.
Serve optional rewarded advertisements at your request.
Update global leaderboards.
The Game utilizes third-party services that may collect information used to identify you. Below are the privacy policies of third-party service providers used by the app:
Firebase Analytics (Google): Used for gameplay event tracking and crash reporting.
Google AdMob: Used to deliver optional rewarded video ads. AdMob may collect and use personal data, such as device identifiers, to personalize advertising. Google Privacy & Terms
Apple Game Center: Used for processing and displaying leaderboard scores.
Local Data: You can delete all your locally saved game data and lifetime stats at any time simply by uninstalling the Game from your device.
Advertising Preferences: You can opt out of personalized advertising tracking at any time by adjusting your device's native privacy settings (e.g., turning off "Allow Apps to Request to Track" on iOS, or opting out of ad personalization on Android).
Game Center Data: You can manage or revoke the Game's access to your Apple Game Center account through your device's native iOS Settings.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: mindthetrack25@gmail.com