THIS PRIVACY POLICY (“Policy”) has been drafted in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
Please read this Policy carefully before accessing or using the Service. This Policy contains important terms that affect your legal rights. It is understood that upon submission of the application form, you agree to be bound by the terms and conditions set forth below and automatically consent to the collection, use, storage, analysis and manipulation of your data information in accordance with this Policy to provide you with a great customer experience. If you do not wish to be bound by these terms and conditions, you may not access or use NeoLoan Service.
Please note that this Policy may be amended from time to time to comply with Data Privacy requirements, coverage and technology security advancements and such modifications shall be effective immediately upon posting of the modified Agreement.
Your Consent
You hereby give your acknowledgement and consent to NeoLoan to use your personal data for the aforesaid Purposes and Services.
You agree that your consent will remain in place until your withdrawal by officially notifying the app in writing.
1. COLLECTION OF USER PERSONAL INFORMATION
When you use our App, we collect and store your information which is provided by you from time to time by explicitly seeking permissions from YOU to get the required information. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience and Services. This allows us to provide services and features that meets your needs, and to customize our App to make your experience safer and easier and to improve the Services provided by us. More importantly, we collect personal information from you that we consider necessary for achieving the aforementioned purpose.
In general, you can use our App without telling us who you are or revealing any information about yourself. However, to create an account on the App, you must provide us with certain basic information required to provide customized services. The information we collect from you, inter alia, includes:
your full name
email;
gender;
photograph;
mailing address;
postal code;
phone number;
Permanent Account Number (PAN);
Wherever possible, we indicate the mandatory and the optional fields. You always have the option to not provide any information by choosing not to use a particular service or feature on the App. We also collect user account data which includes email address and user public profile information like name, photo, ASID depending on the social media or networking App used by You like Google or Facebook to log-into an app. This information is required as a part of registration process to access our Service and it is also used to auto-populate relevant fields in the course of the interface of the App. We further collect other identifiable information such as your transactions history on the App when you set up a free account with us as further detailed below. While you can browse some sections of our App without being a registered member as mentioned above, certain activities (such as availing of loans from the third party lenders on the App) require registration and for you to provide the above details. The App will clearly display the personal information it is collecting from you, and you have the option to not provide such personal information. However, this will limit the services provided to you on the App.
Our app also collects mobile number for verification to check the active SIM status on the device, uniquely identify you and prevent frauds and unauthorised access.
2. CAMERA
We require camera access to scan and capture the required KYC documents thereby allowing us to auto-fill relevant fields.
As a part of our KYC journey, we require access to your camera to enable you to initiate your KYC process. This permission allows us or our authorised agents to perform your Video KYC while also taking screenshots of your original Officially Verified Documents that you present during your Video KYC journey. Video KYC enables you to complete your KYC digitally, smoothly and efficiently. Your video shall be recorded and retained for regulatory purpose along with screenshots of original Official Verified Documents.
3. STORAGE
We require storage permission so that your KYC and other relevant documents can be securely downloaded and saved on your phone. You can then easily upload the correct KYC related documents for faster loan application details filling and disbursal process. This ensures that you are provided with a seamless experience while using the application.
4. COLLECTION OF OTHER NON-PERSONAL INFORMATION
We automatically track certain information about you based upon your behaviour on our App. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analysed on an aggregated basis. We also collect your Internet Protocol (IP) address and the URL used by you to connect your computer to the internet, etc. This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address.
If you choose to make a purchase through the App, we collect information about your buying behaviour.
We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
5. USE AND DISCLOSURE OF YOUR PERSONAL AND OTHER INFORMATION
We understand the importance of your information and ensure that it is used for the intended purpose only. We access, store and use the information we collect from you in accordance with the applicable laws to provide our Services, to research and develop new ones subject to the limitations set out in this Privacy Policy.
We use the information to:
- resolve disputes;
- troubleshoot problems;
- help promote a safe service;
- analytical analysis;
- marketing purposes;
- measure consumer interest and satisfaction in our products and services;
- inform you about online and offline offers, products, services, and updates;
- customize your experience;
6. PURPOSE OF COLLECTING INFORMATION
The intended purpose of collecting information provided by you is to:
- establish identity and verify the same;
- monitor, improve and administer our App;
- design and offer customized products and services offered by our third party financial partners;
- analyse how the App is used, diagnose service or technical problems and maintain security;
- send communications notifications, information regarding the products or services requested by You or process queries and applications that You have made on the App;
- manage Our relationship with You and inform You about other products or services We think You might find of some use;
- conduct data analysis in order to improve the Services / Products provided to the User;
- use the User information in order to comply with country laws and regulations;
- conduct KYC for our third party lending partners based on the information shared by the User;
- use the User information in other ways permitted by law to enable You to take financial services from our lending partners.
We will use and retain the information for such periods as necessary to provide You the Services on the App, to comply with our legal obligations, to resolve disputes, and enforce our agreements.
7. DISCLOSURE TO THIRD PARTIES
- We will share Your information with only our registered third parties including our regulated financial partners for provision of Services on the App. Wewill share Your information with third parties only in such manner as described below:
- We disclose and share Your information with the financial service providers, banks or NBFCs and our third party partners for facilitation of a loan or facility or line of credit or purchase of a product;
- We share Your information with our third party partners in order to conduct data analysis in order to serve You better and provide Services our App;
- We may disclose Your information, without prior notice, if we are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply Our terms of use or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
- We will disclose the data / information provided by a User with other technology partners to track how the User interact with the App on Our behalf.
In case we use or disclose your information for any purpose not specified above, we will take your explicit consent.
8. LINK TO THIRD-PARTY SDK
- The App has a link to a registered third party SDK which collects data on our behalf and data is stored to a secured server to perform a credit risk assessment. We ensure that our third party service provider takes extensive security measures in order to protect your personal information against loss, misuse or alteration of the data.
- Our third-party service provider employs separation of environments and segregation of duties and have strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected and stored by application-level encryption. They enforce key management services to limit access to data.
- Furthermore, our registered third party service provider provides hosting security – they use industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.
9. CHANGES IN THIS PRIVACY POLICY
- We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time for any reason. In case, any changes are made in the Privacy Policy, we shall update the same on the App. Once posted, those changes are effective immediately, unless stated otherwise. We encourage you to periodically review this page for the latest information on our privacy practices. Continued access or use of the Services constitute Your acceptance of the changes and the amended Privacy Policy.
If we decide to change our Privacy Policy, we will post those changes on this page so to make you aware of the information we collect, how we use it, and under what circumstances we share and disclose it.
Contact Us
Email: neoloan1322@gmail.com