Effective Date: 4 September 2026 | Last Updated: 4 September 2026
NOTICE: CLAUSE 23 CONTAINS AN AGREEMENT TO RESOLVE DISPUTES BY INDIVIDUAL ARBITRATION AND A WAIVER OF CLASS ACTIONS AND JURY TRIALS. CLAUSE 23.6 GIVES YOU 30 DAYS TO OPT OUT. PLEASE READ IT BEFORE ACCEPTING.
Naya is operated by us. ("Naya," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of the Naya application, our related websites, and every feature and service we make available through them (the "Service").
You are bound by these Terms as soon as you download, install, open, or use the Service, or tap to accept them. Our Privacy Policy at https://sites.google.com/view/naya--privacypolicy forms part of these Terms and explains how we handle information about you. If any part of these Terms is unacceptable to you, do not use the Service.
PART A — ACCESS
1. Age and eligibility
1.1 The Service is for adults only. You may register and use the Service only if you are 18 years of age or older.
1.2 You must also have legal capacity to enter into a binding contract and must not be barred from using the Service under the laws of the United States or of any other jurisdiction applicable to you.
1.3 You may not use the Service if you have been convicted of, or are subject to a court order concerning, a felony, a sexual offence, a violent crime, or any offence that requires registration as a sex offender, or if you appear on any sex offender registry.
1.4 You may not use the Service if we have previously suspended, banned, or removed your account, unless we have given you written permission to register again.
1.5 One person may hold one account. Each time you use the Service you confirm that clauses 1.1 to 1.4 remain true of you; if we conclude otherwise, we may close your account at once, without notice and without refund.
2. Registration and account security
2.1 The details you supply when registering, and afterwards, must be accurate, current, and complete.
2.2 You are responsible for all activity carried out through your account and for keeping your credentials secret. You may not sell, transfer, license, lend, or share your account.
2.3 Tell us at nayaandfeedback@nayasoc.com as soon as you suspect that someone else has used your account.
2.4 We may refuse the Service to any person, may ask for further verification (including of age or identity) before giving or continuing access, and may reclaim any username.
3. Scope of your licence
3.1 Provided you comply with these Terms, we give you a revocable, personal, non-exclusive, non-transferable, and non-sublicensable licence to install and use one copy of the Naya application on a device you own or control, for your own personal and non-commercial purposes. Nothing further is granted, and every right we do not expressly grant is reserved.
3.2 You may not, and may not allow anyone else to: copy, adapt, translate, or make derivative works of the Service; reverse engineer, decompile, or disassemble it, save where that restriction is unlawful; remove or alter proprietary notices; rent, lease, lend, sell, sublicense, or distribute the Service; use bots, scripts, crawlers, scrapers, or any other automated means to access it; frame or mirror it, or use it to build a competing product; circumvent rate limits, security measures, or access controls; or use the Service unlawfully.
PART B — CONDUCT AND CONTENT
4. Rules of use
You must not, and must not attempt to, do any of the following on or through the Service:
(a) publish or transmit material that is unlawful, defamatory, obscene, hateful, harassing, threatening, or that promotes violence, self-harm, terrorism, or discrimination against a protected group, or sexually explicit material where such material is prohibited;
(b) publish, request, or transmit material depicting or sexualising a minor, including child sexual abuse material; such material is reported to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement, and our wider approach is set out in the Child Safety Standards and Anti-CSAE Policy at https://sites.google.com/view/naya-csaepolicy;
(c) impersonate any person or entity, misrepresent your age, identity, appearance, affiliation, or location, or use another person's photographs without permission;
(d) attempt any fraud, scam, or phishing, including romance scams, advance-fee scams, false charity appeals, and investment or cryptocurrency solicitations, or ask another user for money, gift cards, financial account details, or digital assets;
(e) solicit, advertise, or engage in prostitution, escort services, sex trafficking, human trafficking, or the sale of illegal goods or controlled substances;
(f) harass, bully, stalk, threaten, intimidate, or defame any person; disclose another person's private or identifying information without consent; or distribute intimate images of another person without their consent;
(g) use the Service for advertising, spam, chain messages, pyramid or multi-level marketing schemes, recruitment, or any commercial solicitation we have not authorised;
(h) collect, harvest, scrape, or store information about other users, or use another user's content outside the Service, without their consent and our permission;
(i) upload malware or any code designed to disrupt, damage, or obtain unauthorised access to the Service or to any system or data; probe or test the security of the Service; or interfere with, overload, or disrupt the Service or any person's access to it;
(j) register by automated means, maintain more than one account, sell or transfer an account, or evade a suspension or ban; or
(k) breach any law or regulation, or infringe the rights of any third party.
Breach of this clause may result in immediate termination without refund, and we may report the matter to law enforcement.
5. Material you submit
5.1 "Your Material" means any photograph, video, text, audio, profile information, message, comment, or other content that you create, upload, post, send, or otherwise make available through the Service.
5.2 You retain the ownership rights you already hold in Your Material.
5.3 You grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, store, reproduce, modify and adapt (for formatting and technical purposes), publish, translate, distribute, publicly perform, and publicly display Your Material, exclusively for the purpose of operating, providing, securing, moderating, promoting within the Service, and improving the Service.
5.4 That licence runs for as long as Your Material remains on the Service and ends within a commercially reasonable period after you delete Your Material or your account, except that (i) copies held in backups or retained for legal, safety, or regulatory reasons may persist as described in the Privacy Policy, and (ii) material you have sent to another user may remain in that user's copy of the conversation.
5.5 You represent and warrant that you hold all rights needed to grant the licence in clause 5.3; that Your Material infringes no third party's rights; that every individual appearing in Your Material is at least 18 years old and has consented to the depiction and to your posting it; and that Your Material complies with these Terms and with applicable law.
5.6 If you send us a suggestion, idea, or other feedback about the Service, we may use it for any purpose without restriction, obligation, or payment.
6. Moderation
6.1 We are not obliged to monitor Your Material or that of any other user, but we may do so.
6.2 We may at our sole discretion and without prior notice review, refuse, remove, restrict, blur, age-gate, or limit the distribution of any content, and may suspend or terminate any account, including where we believe in good faith that content or conduct breaches these Terms, our rules of use, or the law, or that it creates risk or legal exposure for users or for us. We use a combination of automated tools and human review.
6.3 Where reasonably practicable and legally permitted, we will notify you of a removal or restriction. Appeals may be sent to nayaandfeedback@nayasoc.com.
PART C — AI FEATURES AND USER SAFETY
7. AI-assisted communication
7.1 The Service offers optional features that use artificial intelligence to assist you in communicating, such as suggested replies, drafting assistance, and translation (the "AI Features"). The AI Features generate suggestions only; nothing reaches another user unless you have reviewed it and chosen to send it.
7.2 Any message sent from your account is your message, whether or not an AI Feature contributed to it, and you remain fully responsible for it under these Terms. Do not send AI-generated text that you have not read.
7.3 The AI Features are automated and may produce output that is inaccurate, incomplete, inappropriate, offensive, misleading, or inconsistent with your actual views. Their output is not advice of any kind and should not be relied upon, and we do not warrant its accuracy, quality, or suitability.
7.4 You may not use the AI Features to impersonate another person, to misrepresent your identity, age, or circumstances, or to deceive, manipulate, or defraud another user.
7.5 In order to provide the AI Features we process the contents of your conversations as described in the Privacy Policy, including by transmitting them to AI service providers acting on our behalf. If you do not wish your conversations to be processed in this way, do not use the AI Features; they may be turned off in your settings.
7.6 We may introduce, alter, restrict, or withdraw any AI Feature at any time.
8. Other users; absence of screening
8.1 YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. Naya is a venue in which people may meet online. We do not act as a matchmaking service and we do not vouch for, endorse, or guarantee any user's identity, age, background, intentions, character, conduct, statements, or compatibility with you.
8.2 NAYA DOES NOT CARRY OUT CRIMINAL BACKGROUND CHECKS OR IDENTITY CHECKS ON USERS, does not otherwise investigate their backgrounds, and does not attempt to verify what they say. A badge or similar indicator reflects only the limited signal it describes and is not a guarantee of identity, safety, or good character.
8.3 Please take reasonable precautions with every user, and particularly before meeting anyone in person. We recommend that you get to know the person online first, meet for the first time in a public place, tell a friend or family member where you are going and with whom, arrange your own transport in both directions, never send money, gift cards, cryptocurrency, or financial information to anyone you meet through the Service, and never disclose your home address, workplace, or financial account details.
8.4 Scam warning. Romance scams occur on all dating and social platforms. A person who professes strong feelings very early, avoids video calls and in-person meetings, or asks you for money, gift cards, cryptocurrency, or assistance in "unlocking" an investment account is very likely a scammer. Report such accounts using the in-app reporting tool. Fraud may also be reported to the U.S. Federal Trade Commission at ReportFraud.ftc.gov and to the FBI Internet Crime Complaint Center at ic3.gov.
8.5 Release. To the fullest extent permitted by law, you release Naya and its officers, directors, employees, agents, and affiliates from every claim, demand, damage, and loss arising out of or connected with your interactions with other users, whether online or in person. California residents additionally waive California Civil Code section 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
PART D — PAID FEATURES
9. How purchases are processed
Every purchase made in the Naya Android application, including any virtual item, paid plan, or other paid feature, is processed through Google Play Billing and is subject to the Google Play Terms of Service and the applicable Google payments terms.
10. Virtual items
10.1 A virtual item is a limited, personal, non-transferable, and revocable licence to use a feature of the Service.
10.2 Virtual items are not your property. They have no monetary value, are not currency or legal tender, and cannot be redeemed for cash or exchanged for anything of real-world value. You acquire no ownership or other property interest in them.
10.3 We may manage, regulate, control, modify, reprice, revalue, or discontinue virtual items at any time, with or without notice, and we bear no liability to you for doing so.
10.4 Unused virtual items are non-refundable except where a refund is required by law, and are forfeited if your account is terminated or deleted for any reason.
11. Recurring plans
11.1 Unless stated otherwise at the point of purchase, paid plans renew automatically. A plan renews at the end of each billing period at the price then applicable, and your payment method is charged within 24 hours before the current period ends, unless you cancel at least 24 hours before that point.
11.2 The price, the billing frequency, and the length of any free trial or introductory period are displayed before you complete a purchase.
11.3 Cancellation. Manage or cancel a plan in the Google Play Store application under Profile > Payments & subscriptions > Subscriptions, or at https://play.google.com/store/account/subscriptions. Deleting the application does not cancel a plan. Cancellation takes effect at the end of the current billing period and access continues until then.
11.4 Free trials. Where a free trial is offered, you must cancel at least 24 hours before it ends to avoid a charge. Unless stated otherwise, one free trial is available per user.
11.5 Price changes. We may change the price of a plan. We will give the advance notice required by Google Play and by applicable law, and any change takes effect only from the start of the next billing period after that notice. If you do not agree, cancel before the change takes effect.
12. Refunds and payment disputes
12.1 Except where the law provides otherwise, all charges are final and non-refundable, and no refund or credit is given for a partly used period, for unused virtual items, or for lost or deleted content.
12.2 As purchases are processed by Google, refund requests must be submitted to Google Play at https://support.google.com/googleplay/answer/2479637 and are subject to Google's policies. We are unable to process refunds for Google Play transactions.
12.3 Nothing in this Part limits a statutory consumer right that cannot be waived under the law of your state of residence.
12.4 If you commence a chargeback or payment dispute, we may suspend or terminate your account and withhold any associated virtual items until the matter is resolved.
PART E — RIGHTS AND THIRD PARTIES
13. Our intellectual property
The Service, including its software, text, graphics, logos, designs, and user interfaces (but excluding Your Material and other users' content), is owned by us or by our licensors and is protected by copyright, trademark, trade secret, and other laws. "Naya" and our logos are our trademarks. These Terms transfer none of these rights to you.
14. Copyright complaints
14.1 If you believe that material on the Service infringes your copyright, send a notice to nayaandfeedback@nayasoc.com containing (a) your physical or electronic signature; (b) identification of the copyrighted work said to be infringed; (c) identification of the allegedly infringing material and sufficient information for us to locate it; (d) your contact details; (e) a statement of your good-faith belief that the use is not authorised by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.
14.2 We respond to valid notices as required by the Digital Millennium Copyright Act and terminate the accounts of repeat infringers in appropriate circumstances. If you believe your material was removed in error, a counter-notice may be sent to the same address.
15. Third-party services and Google
15.1 The Service may link to or integrate with third-party websites, applications, and services, including Google Play services. We do not control them and are not responsible for them, for their content, or for their privacy and security practices; your use of them is governed by that third party's terms.
15.2 To the extent required by the Google Play Developer Distribution Agreement, Google is a third-party beneficiary of these Terms and may enforce them against you as such. Google is not responsible for the Service or for providing any support or maintenance for it.
PART F — ENDING THE AGREEMENT
16. Termination by you
You may stop using the Service and delete your account at any time using the account deletion option in your in-app account settings, or by submitting a deletion request at https://forms.gle/n1KLW4Mo4dLChLg19. Deleting your account does not cancel a Google Play subscription, which must be cancelled separately as described in clause 11.3.
17. Termination by us
We may suspend or terminate your account or your access to the Service at any time, with or without notice, including where we believe that you have breached these Terms or the law, that your conduct creates risk or legal exposure, or where we discontinue the Service.
18. Effect of termination
On termination your licence ends immediately, your profile and content may be removed, and any unused virtual items and unexpired paid period are forfeited without refund except where a refund is required by law. Clauses 5, 8.5, 10, 13, and Parts G and H survive termination.
PART G — RISK ALLOCATION
19. Disclaimers
19.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, NAYA AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.
19.2 WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY, ERROR-FREE, OR FREE OF VIRUSES; THAT DEFECTS WILL BE CORRECTED; THAT ANY CONTENT IS ACCURATE OR RELIABLE; THAT YOU WILL OBTAIN A MATCH, A RELATIONSHIP, OR ANY PARTICULAR OUTCOME; OR THAT ANY USER IS WHO THEY CLAIM TO BE. WE DO NOT GUARANTEE THAT CONTENT OR MESSAGES WILL BE STORED, DELIVERED, OR PRESERVED, AND YOU ARE RESPONSIBLE FOR RETAINING YOUR OWN COPIES OF ANYTHING IMPORTANT TO YOU.
19.3 WE DO NOT WARRANT THAT THE OUTPUT OF ANY AI FEATURE WILL BE ACCURATE, APPROPRIATE, OR FIT FOR ANY PURPOSE, AND WE ARE NOT LIABLE FOR ANY MESSAGE GENERATED IN WHOLE OR IN PART BY AN AI FEATURE AND SENT FROM YOUR ACCOUNT.
19.4 Some jurisdictions do not permit the exclusion of certain warranties, so parts of this clause may not apply to you.
20. Limitation of liability
20.1 TO THE FULLEST EXTENT PERMITTED BY LAW, NAYA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
20.2 OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100).
20.3 These limitations apply to the maximum extent permitted by law, even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so parts of this clause may not apply to you. Nothing in these Terms limits liability for gross negligence, for wilful misconduct, or for any liability that cannot be limited under applicable law.
21. Indemnity
You will indemnify, defend, and hold harmless Naya and its officers, directors, employees, agents, and affiliates against any claim, liability, damage, loss, or expense, including reasonable legal fees, arising out of or connected with (a) your access to or use of the Service; (b) Your Material; (c) your breach of these Terms or of any law; (d) your infringement of a third party's rights; or (e) your interactions with any other user, including any meeting that occurs in person.
PART H — DISPUTES AND GENERAL PROVISIONS
22. Informal resolution
22.1 Before commencing arbitration or any other proceeding, you and we will try to resolve the dispute informally for 60 days.
22.2 To begin, send a written Notice of Dispute to nayaandfeedback@nayasoc.com (if we begin, we will send ours to the email address on your account) stating your name, the email address associated with your account, a description of the dispute, and the relief sought. Both parties will negotiate in good faith and either may request a telephone conference.
22.3 Completing this process is a condition precedent to filing arbitration, and the applicable limitation period is tolled while it is under way.
23. Arbitration and class action waiver
PLEASE READ THIS CLAUSE CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING PROCEEDINGS IN COURT AND TO A JURY TRIAL.
23.1 Save as set out in clauses 23.4 and 23.6, you and Naya agree that every dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with us — including claims that arose before these Terms took effect and claims concerning the validity or scope of this arbitration agreement — will be resolved exclusively by final and binding individual arbitration and not in court.
23.2 The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at adr.org, before a single arbitrator, and the Federal Arbitration Act governs the interpretation and enforcement of this clause. Where your claim is for US$10,000 or less, you may elect whether the arbitration proceeds on documents alone, by telephone or video, or in person; an in-person hearing will be held in the county in which you reside or at another agreed location.
23.3 For any arbitration you commence on a claim of US$10,000 or less we will pay the AAA filing, administration, and arbitrator fees, unless the arbitrator determines that the claim is frivolous. Fees on larger claims are allocated under the AAA rules. Each party bears its own legal fees unless a statute or the award provides otherwise.
23.4 Either party may (a) bring an individual claim in a small claims court with jurisdiction over it, and (b) apply to a court for injunctive or other equitable relief to prevent the actual or threatened infringement or misappropriation of intellectual property rights. Nothing in this clause prevents you from reporting conduct to, or seeking relief from, any federal, state, or local government agency.
23.5 CLASS ACTION WAIVER. YOU AND NAYA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. YOU AND NAYA WAIVE ANY RIGHT TO A JURY TRIAL.
23.6 RIGHT TO OPT OUT WITHIN 30 DAYS. You may opt out of this arbitration agreement by sending written notice, within 30 days after you first accept these Terms, to nayaandfeedback@nayasoc.com marked for the attention of "Arbitration Opt-Out." The notice must state your name, the email address associated with your account, and clearly that you wish to opt out of arbitration. Opting out affects no other provision of these Terms and does not affect your use of the Service.
23.7 If any part of clause 23.5 is held unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court while the remaining claims proceed in arbitration. If clause 23.5 is held unenforceable in its entirety, this clause 23 is void.
23.8 If we make a material change to this clause 23 after you accept these Terms, you may reject the change within 30 days of notice by writing to nayaandfeedback@nayasoc.com, in which case the version of this clause in force immediately before the change continues to apply to you.
24. Governing law and forum
These Terms, and any dispute arising out of them, are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and, in respect of clause 23, by the Federal Arbitration Act. Subject to clause 23, you and Naya submit to the exclusive jurisdiction and venue of the state and federal courts located in Delaware. Nothing in this clause deprives you of the protection of the mandatory consumer-protection laws of your state of residence.
25. Changes to these Terms and to the Service
25.1 We may amend these Terms. The amended version will be posted with an updated "Last Updated" date, and where a change is material we will give notice in the application or by email at least seven (7) days before it takes effect. Continued use of the Service after that date constitutes acceptance; if you do not accept the change, stop using the Service and delete your account.
25.2 We may add to, modify, suspend, or discontinue any part of the Service at any time, and we are not liable to you or to any third party for doing so.
26. Miscellaneous
26.1 Entire agreement. These Terms, the Privacy Policy, and any additional terms presented for a particular feature constitute the entire agreement between you and us concerning the Service and supersede any prior agreement on the subject.
26.2 Severability. An invalid or unenforceable provision will be enforced to the greatest extent permissible, and the remaining provisions continue in full force.
26.3 No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
26.4 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
26.5 No agency. These Terms create no agency, partnership, joint venture, employment, or franchise relationship.
26.6 Force majeure. We are not liable for any delay or failure in performance caused by events beyond our reasonable control.
26.7 Notices. We may give notice to you by email, by in-app message, or by posting within the Service. Notices to us should be sent to nayaandfeedback@nayasoc.com.
26.8 Export controls and sanctions. You represent that you are not located in, and are not a national or resident of, a country subject to a U.S. embargo, and that you do not appear on any U.S. government list of prohibited or restricted parties.
26.9 U.S. Government users. The Service constitutes "commercial computer software" and "commercial computer software documentation" under FAR 12.212 and DFARS 227.7202 and is licensed to U.S. Government end users only as a commercial item and only with the rights granted to all other end users.
26.10 Consumer complaints. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
27. Contact
Email: nayaandfeedback@nayasoc.com