NatureLens: Identifider & Care  

Welcome!

Welcome to the official support page for the NatureLens App.
Here you’ll find answers to common questions, troubleshooting steps, and ways to contact us if you need extra help.

❓ Frequently Asked Questions (FAQs)

1. How do I identify a plant?
Open the app, take a clear photo of the plant (leaf, flower, or tree), and tap Identify. The app will analyze the photo and show possible matches.

2. Why can’t the app recognize my photo?

• Make sure the plant is in focus.
  
  

• Take the photo in good lighting.
  
  

• Try capturing the whole leaf/flower instead of a partial view.
  
  

3. Does the app work offline?
An internet connection is required to identify plants, as the app connects to our plant database online.

4. Can I save plants I’ve identified?
Yes! You can bookmark and save identified plants in your personal collection within the app.

5. Is the app free?
NatureLens ID offers free identification features, with optional premium upgrades for unlimited scans and extra details.

🔧 Troubleshooting

• The app won’t open → Restart your phone, update the app, or reinstall if needed.
  
  

• Plant identification fails often → Check your internet connection and retake the photo with better focus.
  
  

• Subscription or purchase issues → Verify your Apple ID purchase history. If problems continue, contact Apple Support for billing questions.
  
  

📩 Contact Support

Still need help? We’re here for you!

• Email: camhien110236@gmail.com
  
  

• Feedback Form: https://forms.gle/Ley4yzsAn8mZXNeD9