Privacy Policy — Natulia App
Last Updated: Augost 1, 2026
This Privacy Policy explains how Natulia App ("App", "we", "us", "our") collects, uses, stores, protects, and deletes users' personal information.
By using this App, you agree to the collection and use of information as outlined in this policy. If you do not agree, please do not use the App.
During Registration: You will be required to check a box stating:
"I have read, understood, and agree to this Privacy Policy and the Terms of Use."
You cannot complete registration without checking this box.
1. Information We Collect
1.1 Information You Provide to Us
- Email address and phone number
- Location information: Country, Region, District, State, Ward, Village
- Age
- Physical details voluntarily provided by the user for the "matching"/profile feature: Shape, Hips, Face, Height, Breasts, Thickness
- Religious information: Religion, Worship, Denomination
- Information for finding lost relatives: Ward, Village, Name, and other identification details
- Business/economic advisory information: Products, location, profits, alternatives, and other details
- Event information: Ward, Village, Event, Description
- Capital and investment information
- Job information: Job title, Description, Salary
- Business information: Products, Price, and location
- Superstition warning information
- Employee information: Employer, Supervisor, Schedule, Salary, Phone
- Origin, Account creator, Income
- Photos (profile photos and other photos you upload)
1.2 Automatically Collected Information
- Device information (device type, operating system version, unique device identifiers)
- Firebase Analytics and crash reports (Crashlytics)
1.3 Cookies and Tracking
We use cookies and similar technologies for:
- Tracking errors to fix and improve the App's stability
- Tracking Daily Active Users (DAU)
We do NOT use cookies for advertising or cross-site tracking.
2. Why We Collect This Information (Purpose of Use)
The more sensitive information listed above (such as body measurements, religion) is collected voluntarily by the user, solely for specific App features, as follows:
Data Type: Body measurements (shape, hips, face, etc.)
Purpose: Displayed on profile for the "matching" feature
Who can see it: Other users, depending on your visibility settings
Data Type: Religion / Denomination
Purpose: To assist with "matching" and filtering search results
Who can see it: Other users, depending on your visibility settings
Data Type: Lost relative information
Purpose: To enable the community to help find relatives
Who can see it: Users in the relevant community (ward/village)
Data Type: Job, income, business information
Purpose: To enable a job/business advisory marketplace within the community
Who can see it: Users in the relevant community
Data Type: Location (Region to Village)
Purpose: To connect users with nearby communities/people
Who can see it: Other users (level of detail depends on your settings)
Overall, we use the information you provide to:
- Create and manage your account/profile
- Display your profile to other users (according to your privacy settings)
- Enable communication and "matching" features within the App
- Enable audio and video calls between users (see section 3 regarding ZegoCloud)
- Process and respond to your requests
- Improve, personalize, and maintain the App
- Track errors and active users for performance improvement
3. Data Storage and Our Service Providers
3.1 Firebase (Google)
All your data (including photos, text, and profile information) is securely stored using Firebase services (a Google platform), specifically:
- Cloud Firestore — storing profile information and App content
- Firebase Storage — storing photos and files uploaded by users
- Firebase Authentication — managing registration and account login
- Firebase Analytics — App usage statistics (without direct identification)
- Firebase Crashlytics — technical error reports
3.2 ZegoCloud (Audio and Video Calls)
We use ZegoCloud services to enable audio and video calls between App users. During calls, ZegoCloud processes the following data for the duration of those communications:
- Real-time audio and/or video between calling users
- Technical connection information (e.g., network quality, call duration) needed for successful calls
- User ID required to correctly connect the relevant call
ZegoCloud does not store call content (audio/video) after the call ends, unless required by law. ZegoCloud's use of data is also subject to their privacy policy.
3.3 Data Transfer Outside the Country
Your data may be transferred and processed outside Tanzania. Specifically, we use a data center located in South Africa (through Firebase/Google Cloud), and ZegoCloud may process data through its global infrastructure to enable high-quality audio/video calls wherever you are. By using the App, you consent to this data transfer.
We implement appropriate security measures to protect your information. However, no method of transmission or storage over the internet is 100% secure.
4. Data Retention Period
- Your data is stored as long as your account is active
- If you request account deletion, we will delete your personal information and content from our systems within 30 days of receiving your request
- Some data (e.g., transaction records or legally required information) may be retained longer for security, fraud prevention, or legal compliance
- Backup copies may take up to an additional 90 days to be fully removed from backup systems
5. Information Sharing
We may share your information in the following circumstances:
- With other App users (your profile information and photos, according to your visibility settings)
- With Firebase/Google for storage, analytics, and hosting
- With ZegoCloud for enabling audio and video calls
- With other service providers who help us operate the App (under confidentiality agreements)
- When required by law, court order, or government request
- In the event of a business transfer (merger, acquisition, etc.)
We do NOT sell your personal information to third parties for marketing/advertising purposes.
6. Your Rights
You have the right to:
- Access, correct, or change your information through the App settings
- Request deletion of your account and data (see section 7 below for official ways to do this)
- Opt out of certain data collection where possible
- Object to data processing or submit complaints (see section 8)
7. How to Delete Your Account and Data
You can request deletion of your account and all associated data in this way:
Within the App: Go to Settings → Account → Delete Account, confirm your request, and your account along with its data will be deleted.
Once you delete your account, your personal data will be removed from our systems
8. Right to Object / Complain
In the App Settings, there is a "Complaint" section with a button. When you click this button, WhatsApp opens and allows you to speak with us directly. You can use this method to object to data processing, submit complaints, or ask any privacy-related questions.
You can also use the email or phone number listed in section 10.
9. Children's Privacy
This App is intended for users aged 18 and above. We do not knowingly collect information from children under 18. If we discover a user is under 18, we will delete their account and data immediately.
10. Legal Basis and Jurisdiction
This policy and the processing of your personal data are governed by the laws of Tanzania. Any legal disputes relating to privacy will be subject to the exclusive jurisdiction of the courts of Tanzania.
11. Changes to This Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy within the App and updating the "Last Updated" date.
12. Contact Us
- Email: paulocosmas47@gmail.com
- Phone / WhatsApp: +255786523375