National Bank Kenya

New Dimension of National Bank Kenya

We’re happy on behalf of management and staff to share with you our reflection and performance, which was transformational for the bank. A year that we were able to register some profitability having come out of a loss position in the year 2020. To our shareholders, we want to appreciate you for the entrusting of the capital resources, to be able to offer value to stakeholders, and our customers, and to live the purpose and the value of why this institution was started.

To our board of Directors for the continuous guidance, support, and oversight to ensure that there is proper corporate governance and oversight of the company. I want to appreciate the management and the staff of National Bank for their continuous commitment to be able to deliver on their promise. Looking at our customers, they have been too loyal to us, very trusting and they've been able to entrust us with their business.

It's told them that we are able to of course do our core banking business. Looking at the other business suppliers, we appreciate the collaboration, we can only seek more support and together as to call us, we are able to deliver this company to greater heights. We welcome you to this session. We welcome you to journey with National Bank into future brighter heights of the bank.

Remember, as a conversation starter previously where people would ask you where do you bank? These days it's no longer where do you bank, but how do you work? How do you make sure that you enjoy banking services? Conveniently concisely without a lot of hassle with banking as it works.

One of the surveys done in 2021 by MX Consulting found out that 38% of our customers move away from the bank because of poor digital experience. Unless you take advantage of the digital transformation that's happening, half of the banks will cease to exist. So what are we doing as National Bank? One of our core values out of the form is innovation. We are constantly trying to keep ahead of our customers, understand their needs, meet their needs anytime, every time.

Concisely within budget seamlessly, our customer is doing our business. Our focus to ensure that the customer convenience and availability of financial solutions is one of our key pillars that we're driving in business. Our continuous investment in ensuring that customers get financial solutions that are meeting their diverse and emerging needs of the business. We continue to invest in that. Our teams are committed to be able to measure the customer experience and continuously improve the provision of service.

A number of services that we offer to our customers include payment of school fees, where they have been able to conduct payments throughout the day, throughout the night, without necessarily having to visit our branches. We've also offered some two universities digital wallets where they are able to manage their funds, fund their funds, pay for their services, not necessarily within banking hours, but in a 24 hours scenario.

We have looked at the customer of the future and we have positioned ourselves going forward for this customer who is timeless. He doesn't want to know whether it's midnight, whether it's morning, whether it's afternoon. Back in the days when banks used to close at 03:00, you used to plan yourself between eight and three. But now we have looked at the brand and the brand has become as dynamic as the customer that is serving. And we've really revolutionized our products to take care of these customers.

Looking at the retail business, we have a mass area that is expanding. Channel deficiency is our key important part, especially at the branches, at the agency, at the ATM, and the mobile channel. In the retail division, we have three segments premium banking.

We have SME banking and we have the standard in the premium shop. This is where we serve our affluent. Customers and offer them services that speak into their species. Last year we are happy that we are able to open up, and also offer Dashboard banking. This is a channel that enables us to allow Kenyans living abroad to send their funds back home to support their families to save and more importantly also to invest. And we are seeing many of them beginning to show interest in the real estate space and we're very excited about this opportunity in the SME space.

Last year we relaunched our micro piece and we were able to position ourselves and also roll out products that speak to the micro space and we're seeing growth. On that side both on the deposits. And the asset side and we're able to contribute significantly to the growth of this economy. In addition, on the higher end of this segment, we have partnered significantly with schools.

We've seen our deposit position grow, we've been able to finance the expansion of their laboratories, and we’ve been able to partner with them and offer those school buses and see schools. Being able to grow for us is an exciting opportunity. Still, in the SME space we've been able to also grow our business customers and partner with them, and send them abroad for training and networking opportunities.

Out there on the standard space, it's exciting that we continue to offer our asset facilities to our customers. We've seen our relationship with our scheme companies continue to grow. We're seeing more and more of our customers save with us and take loans, take mortgages and also they take up credit cards with us and see that business grows significantly in that space. One of the other things I'd like to talk about for us that is very exciting in the retail shop is our partnership with NTSA. We've partnered with them and we'll be rolling out the new Generational driving license.

What is exciting and adds to the driving license that will be offered is that they will have a financial wallet in there and in a short. Paying or fines on the roadsides. Which is a departure to the challenges motorists have been experiencing on the roads and will help us as a bank. As a country. Stop the leakages that has been happening on the roads. Lastly, I'd like to talk about service. One of the key things that we've been doing is trying to make it easier and more accessible to our customers.

What we've done in this space will be able to drive our customers of the brick and mortar onto the digital space. We've revamped our not mobile so customers can access their services on their phones. We're improving the offerings that are happening in that space. In a short while customers will be able to access their credit card balances, make their payments off their phones, rather than wait for statements to come through or have to walk into our branches to have that done. In a short while, we'll be launching our M Visa, which is a digital credit card. And this also just continues to make it much easier for our customers to access financing and be able to partner with us. The other piece we are working on and we're on the tail end of is moving the access of financing of the brick and mortar onto the digital space.

M lending is what we are looking to roll out to our customers so that our customers are able to access lending in the comfort of their homes, at the comfort of their time. For example, Mama Boga can wake up at 04:00 am.

In the morning and borrow 10,000 shellings and go and purchase her produce and sell and pay off in the afternoon and make her money for us. As national bank, we are looking to contribute significantly to the growth of this space and we will see more and more products rolling out in the digital space so that we can make financial services easily accessible to our customers.

We look at being able to increase propositions to live the value and the purpose of the company. Looking at meeting the emerging needs of our forecast customers in that area. We're introducing new propositions the likes of driving really innovative small enterprise banking, being able to look at areas of agribusiness in Kenya that will be able to actually focus on small farmers, and that way we can be able to have better financial inclusion in the markets that we've chosen to operate in retail. We have six centers across the country where we offer a premium banking service.