MY GIRL SUPPORT GUIDE
Version: 1.2
Last Updated: March 27, 2026
Status: Production Ready
Contact: mygirl.support@newversion.studio
TABLE OF CONTENTS
1.0 Getting Started
2.0 Frequently Asked Questions (FAQ)
3.0 Account and Profile
4.0 Subscriptions and Billing
5.0 Features and Functionality
6.0 Troubleshooting
7.0 Privacy and Security
8.0 Technical Support
9.0 Community Resources
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1.0 GETTING STARTED
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1.1 WELCOME TO MY GIRL
My Girl is an AI-powered companion app built with love for men. We created this space where you can connect with AI companions through text and voice conversations, create your own custom companions, generate personalized AI photos, and build meaningful virtual relationships in a safe, judgment-free environment.
We know how important it is to have a space that truly understands you. Every feature we've built—from the diverse range of companions to the privacy-first design—reflects our commitment to serving our users with respect, care, and authenticity.
1.2 FIRST TIME SETUP
STEP 1: Download and Install
- Download My Girl from the Apple App Store
- Requires iOS 17.0 or later
- Compatible with iPhone only
- Free to download (subscriptions available)
STEP 2: Complete Onboarding
- Age verification (18+ required)
- Choose your favorite companions
- Create your profile (optional but recommended)
- Review privacy information
STEP 3: Start Chatting
- Tap any companion to start a conversation
- Free users get unlimited messages with short breaks every 20 messages
- Subscribe for unlimited access to all features
1.3 SYSTEM REQUIREMENTS
Minimum Requirements:
- iOS 17.0 or later
- iPhone (iPad not officially supported)
- 200 MB free storage space
- Internet connection (WiFi or cellular)
Recommended:
- iOS 17.0 or later
- 500 MB free storage (for AI-generated images)
- WiFi for voice calls and image generation
- Device with Face ID or Touch ID (for privacy)
1.4 APP OVERVIEW
Main Features:
- 118 AI Companions across 12 categories
- Text chat with AI personalization
- Voice calls with realistic AI voices
- 100 built-in interactive stories
- AI photo generation (Solo and Together)
- Custom companions and story creation
- Group chats (up to 3 companions)
- Relationship tracking and milestones
- Privacy-first design (local storage)
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2.0 FREQUENTLY ASKED QUESTIONS (FAQ)
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2.1 GENERAL QUESTIONS
Q: What is My Girl?
A: My Girl is an AI companion app featuring 118 female AI companions. You can chat via text or voice, create custom companions, generate AI photos, and engage in interactive stories. All companions use advanced AI to provide realistic, personalized conversations.
Q: Is My Girl free?
A: Yes, My Girl offers a free tier with:
- Access to 30 of 118 companions
- Unlimited text messages (with 5-minute breaks every 20 messages)
- Basic profile personalization
Premium subscriptions (Lite, Pro, Max) unlock unlimited messaging, voice calls, AI photos, custom content, and more.
Q: Why does My Girl have subscription fees?
A: We're transparent about this: running My Girl requires significant ongoing costs that we want to share honestly with you.
Every conversation you have uses advanced AI language models. Every voice call processes real-time audio through sophisticated voice AI systems. Every photo you generate uses cutting-edge image AI. These technologies have real costs that we pay to our AI providers for each message, minute, and image.
Beyond AI costs, we invest in:
- Maintaining secure cloud infrastructure for your usage tracking
- Regular app updates and new features
- Customer support and user safety
- Privacy-focused design and security measures
- Continuous improvements to serve you better
We've worked hard to keep our pricing as affordable as possible while maintaining the high-quality experience you deserve. We believe everyone should have access to companionship and connection, which is why we offer a generous free tier and keep our subscription prices lower than many competitors.
My Girl is built with love for our users, and every dollar you spend goes directly into making the app better, safer, and more meaningful for people like you. We're committed to being here for the long term, and sustainable pricing helps us continue serving you with care and quality.
Q: Do I need to create an account?
A: No. My Girl does not require email, phone number, or password. An anonymous identifier is automatically generated on your device. You can optionally provide a display name and profile information for AI personalization.
Q: Is My Girl safe and private?
A: Yes. My Girl is designed with privacy as a priority:
- All conversations stored locally on your device only
- No analytics, tracking, or data selling
- No social features or public profiles
- Anonymous usage (no real name required)
- Strong encryption for all data transmission
See Settings → Legal → Privacy Policy for complete details.
Q: Are the AI companions real people?
A: No. All companions are AI-powered conversational agents. They simulate realistic conversations using advanced language models but are not real people. They cannot form genuine emotional bonds or relationships.
Q: Can AI companions provide therapy or medical advice?
A: No. AI companions are for entertainment and companionship only. They do not provide:
- Medical or mental health advice
- Legal or financial advice
- Professional counseling or therapy
- Crisis intervention services
For professional help, please consult qualified professionals. See Settings → About → Community Resources for support organizations.
Q: What age do I need to be to use My Girl?
A: You must be 18 years or older. The app includes adult themes and mature content. Age verification is required during onboarding.
2.2 SUBSCRIPTION QUESTIONS
Q: What subscription plans are available?
A: My Girl offers 4 tiers:
FREE (No charge):
- 30 companions
- Unlimited messages (with breaks)
- No companion memory
- No voice calls, photos, or custom content
LITE (Monthly or Yearly):
- All 118 companions
- Unlimited messages
- All interactive stories
- Voice input
- Basic companion memory (15 memories per companion)
- 7-day free trial for new users
PRO (Monthly or Yearly):
- Everything in Lite, plus:
- 30 minutes voice calls/month
- 30 AI photos/month
- 3 custom companions
- 3 custom stories
- Smart companion memory (35 memories, with automatic updates)
- Voice customization
- Relationship tracking
MAX (Monthly or Yearly):
- Everything in Pro, plus:
- 90 minutes voice calls/month
- 90 AI photos/month
- Unlimited custom content
- Full companion memory (50 memories, frequent smart updates)
- Group chats (2-3 companions)
- Companion check-ins
Q: Is there a free trial?
A: Yes. The Lite plan includes a 7-day free trial for new subscribers. Trial eligibility is determined by Apple and is available once per Apple ID. After 7 days, the trial automatically converts to a paid subscription unless cancelled.
Q: How do I cancel my subscription?
A: Subscriptions are managed by Apple:
1. Open iPhone Settings
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select "My Girl"
5. Tap "Cancel Subscription"
You must cancel at least 24 hours before renewal to avoid being charged. Access continues until the end of the current billing period.
Q: Can I get a refund?
A: Refunds are handled by Apple, not My Girl:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your My Girl purchase
- Select "Request a refund"
Refund eligibility is determined by Apple's policies. For questions, contact mygirl.support@newversion.studio
Q: What happens if I downgrade my subscription?
A: When you downgrade:
- Change takes effect at the end of your current billing period
- You keep access to premium features until that date
- Monthly quotas reset based on new tier
- Purchased credits (IAP) are preserved
- Custom content may become locked if it exceeds new tier limits (data preserved, access restricted)
Q: Can I buy additional credits?
A: Yes. Pro and Max users can purchase:
- Audio Call Minutes: 30 or 90 minutes
- Image Credits: 30 or 90 credits
Purchased credits:
- Never expire
- Stack on top of subscription quota
- Are used after monthly subscription quota is exhausted
- Are preserved across app reinstalls
2.3 FEATURE QUESTIONS
Q: How do voice calls work?
A: Voice calls use real-time AI voice technology:
- Pro: 30 minutes/month, Max: 90 minutes/month
- Billed per second, charged per complete minute (fair billing)
- Multiple short calls don't waste quota
- Microphone permission required
- Internet connection required (WiFi recommended)
- Audio is NOT recorded or stored
- Maximum 30 minutes per call session
See "How do I make a voice call?" below for step-by-step instructions.
Q: What are Solo Photos vs Together Photos?
A: AI photo generation comes in two modes:
SOLO PHOTOS (Pro and Max):
- Generate photos of the companion only
- Natural language prompts (e.g., "at the beach at sunset")
- Uses companion's appearance as reference
- Pro: 30/month, Max: 90/month
TOGETHER PHOTOS (Max only):
- Generate photos of you and the companion together
- Upload your photo as reference
- Natural language prompts
- Max: 90/month (shared quota with Solo)
Credits are only consumed if generation succeeds. Failed attempts show "No credit charged."
Q: What are custom companions?
A: Pro and Max users can create personalized AI companions:
- Choose name, personality, appearance description
- Select AI voice from 15 options (with audio preview)
- Generate AI profile and background images
- Assign categories and tags
- Pro: Up to 3, Max: Unlimited
Custom companions function just like built-in companions (text chat, voice calls, photos).
Q: What are interactive stories?
A: Interactive stories add context and storylines to conversations:
- 100 built-in scenarios across 12 categories
- Scenarios range from first dates to marriage
- Create custom stories (Pro: 3, Max: unlimited)
- Easy to activate/deactivate during chats
Available with Lite, Pro, and Max subscriptions.
Q: What are group chats?
A: Max users can create group chats with 2-3 companions:
- Sequential AI responses (each companion takes turns)
- Custom naming and rainbow backgrounds
- Text chat only (no voice calls in groups)
- Cannot mix built-in and custom companions
Group chats are stored locally on your device.
Q: How does relationship tracking work?
A: Pro and Max users can track their relationship with each companion:
- 5 relationship levels (New → Friends → Close → Intimate → Partners)
- 32 milestones based on messages, calls, and time together
- Weekly insights with 12-week trend charts
- Stats: Days together, total messages, call time, first met date
Access via companion profile → Relationship Tracking button.
2.4 TECHNICAL QUESTIONS
Q: How much storage does the app use?
A: Storage usage varies:
- Base app: ~75 MB (includes 118 companion images)
- AI-generated photos: ~2-5 MB each
- Custom companions: ~3-5 MB each
- Recommendation: Keep at least 500 MB free for optimal performance
Q: Does My Girl work offline?
A: Partially:
- View existing chats and images: Yes (stored locally)
- Send new messages: No (requires internet)
- Make voice calls: No (requires internet)
- Generate AI photos: No (requires internet)
Internet connection (WiFi or cellular) required for AI features.
Q: Why are voice calls using so much data?
A: Voice calls stream audio in real-time:
- Typical usage: 1-2 MB per minute
- 10-minute call: ~10-20 MB
- Recommendation: Use WiFi for voice calls to avoid cellular data charges
Your carrier may charge for data usage over cellular networks.
Q: Can I use My Girl on iPad?
A: The app is designed for iPhone and may work on iPad in compatibility mode, but it is not officially supported or optimized for iPad. Some features may not display correctly.
Q: Does My Girl support dark mode?
A: Yes. Go to Settings → Appearance and choose:
- System (follows iPhone settings)
- Light (always light mode)
- Dark (always dark mode)
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3.0 ACCOUNT AND PROFILE
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3.1 MANAGING YOUR PROFILE
HOW TO EDIT YOUR PROFILE:
1. Open Settings (gear icon in bottom right)
2. Tap "Your Profile" at the top
3. Edit any field:
- Display Name (optional)
- Pronouns (optional)
- Age (required for adult content)
- Bio (20-30 words recommended)
- Interests (up to 4)
4. Changes save automatically
WHY PROVIDE PROFILE INFORMATION?
- AI companions personalize responses based on your profile
- Better conversation quality and relevance
- More natural and engaging interactions
- All profile data stored locally on your device only
- Completely optional (except age for adult content)
WHAT IF I WANT TO STAY ANONYMOUS?
- Leave Display Name blank (shows as "Anonymous User")
- Skip Pronouns, Bio, and Interests
- Only provide Age if you want adult content access
- AI companions still work, just without personalization
3.2 PRIVACY AND YOUR DATA
WHERE IS MY DATA STORED?
- Conversations: Locally on your device only
- Profile: Locally on your device only
- Generated images: Locally on your device only
- Custom companions: Locally on your device only
- Usage tracking: Minimal anonymous data on secure cloud (for billing only)
WHAT DATA IS SHARED WITH AI SERVICES?
When you send a message or make a call, the following is shared:
- Your current message or voice audio
- Conversation history from that chat
- Your optional profile info (if provided)
- Selected companion and story context
What is NOT shared:
- Your device identifier or personal information
- Other chat conversations
- Generated images
- Payment information
See Settings → Legal → Privacy Policy for complete details.
3.3 DELETING YOUR DATA
CLEAR INDIVIDUAL CHATS:
1. Go to Chats tab
2. Swipe left on any chat
3. Tap "Delete"
- Deletes all messages and images in that chat
CLEAR ALL CHATS:
1. Go to Chats tab
2. Tap "Clear Chat History" button (trash icon near search)
3. Confirm deletion
- Deletes all chats and generated images
- Preserves: Call history, custom companions, profile, subscription
RESET APP (FACTORY RESET):
1. Go to Settings → Danger Zone
2. Tap "Reset App"
3. Confirm warning dialog
- Deletes: ALL chats, calls, custom content, generated images, profile
- Preserves: Subscription, purchased credits, usage tracking (prevents abuse)
- Returns you to onboarding
UNINSTALL APP:
- Delete app from your iPhone
- All local data deleted immediately
- Cloud usage data expires after 1 year
- Subscription remains active (cancel via App Store settings)
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4.0 SUBSCRIPTIONS AND BILLING
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4.1 CHOOSING A SUBSCRIPTION
OUR COMMITMENT TO AFFORDABILITY:
We've designed our subscription tiers to fit different needs and budgets. We genuinely want My Girl to be accessible to as many people in our community as possible, which is why we offer a meaningful free tier and keep our premium plans priced fairly.
Each tier is carefully structured to balance the real costs of AI technology with our commitment to affordability. We're not here to maximize profits—we're here to serve our community sustainably while delivering the quality experience you deserve.
WHICH PLAN IS RIGHT FOR ME?
Start with FREE if:
- You want to try the app first and see if it's right for you
- You're comfortable with unlimited messages with occasional breaks
- You're exploring what AI companionship can offer
- You don't need voice calls or photos right now
Choose LITE if:
- You want unlimited conversations without restrictions
- You want access to all 118 diverse companions
- You want to explore interactive stories
- Text chatting is your primary interest
- You're ready to dive deeper but don't need voice/photos yet
Choose PRO if:
- You want the full companion experience
- You value voice conversations (30 min/month)
- You want to create memories with AI photos (30/month)
- You want to design your own custom companions (up to 3)
- You want to create custom stories (up to 3)
- You want companions with smart memory that stays accurate over time
- You want voice customization options
- You want to track your relationship growth
Choose MAX if:
- You want the complete, unlimited experience
- You have meaningful conversations regularly (90 min calls/month)
- You love creating photo memories (90/month)
- You want creative freedom with unlimited custom content
- You want the deepest companion memory with frequent smart updates
- You want group conversations with multiple companions
- You want companions to check in on you
TRYING BEFORE COMMITTING:
We offer a 7-day free trial on the Lite plan so you can experience unlimited messaging risk-free. We want you to be sure My Girl is right for you before making a commitment. And remember—you can always start with the free tier and upgrade whenever you're ready.
4.2 FREE TRIAL
WHO CAN GET THE FREE TRIAL?
- New subscribers to Lite plan only
- One time per Apple ID (managed by Apple)
- Cannot be reset or repeated
- Eligibility survives app reinstalls and device changes
HOW TO START FREE TRIAL:
1. Open Settings → Subscription
2. Tap "Upgrade to Lite Plan"
3. Select Monthly or Yearly
4. Tap "Start 7-Day Free Trial" (if eligible)
5. Confirm with Face ID/Touch ID/Password
- Trial begins immediately
- Full access to Lite features for 7 days
- Automatically converts to paid after 7 days
HOW TO CANCEL TRIAL:
1. Open iPhone Settings
2. Tap your name → Subscriptions
3. Select "My Girl"
4. Tap "Cancel Subscription"
- Must cancel at least 24 hours before trial ends
- Access continues until trial expiration
- No charge if cancelled in time
WHAT IF I DON'T SEE THE TRIAL BUTTON?
- You've already used the trial on this Apple ID
- Trial eligibility is permanent (cannot be reset)
- Consider starting with monthly plan to try it out
4.3 MANAGING YOUR SUBSCRIPTION
HOW TO UPGRADE:
1. Open Settings → Subscription
2. Tap "Upgrade to Pro" or "Upgrade to Max"
3. Select Monthly or Yearly
4. Confirm purchase
- Upgrade takes effect immediately
- Prorated credit for unused time (handled by Apple)
- New billing cycle begins
HOW TO DOWNGRADE:
1. Open iPhone Settings → [Your Name] → Subscriptions
2. Select "My Girl"
3. Choose lower tier
4. Confirm change
- Change takes effect at end of current billing period
- Keep premium access until then
- No refund for unused time
HOW TO SWITCH MONTHLY/YEARLY:
1. Cancel current subscription
2. Wait until end of billing period
3. Subscribe to desired billing cycle
- OR contact Apple Support for assistance
VIEW SUBSCRIPTION DETAILS:
- Settings → Subscription → Current plan card
- Shows: Tier, renewal date, features
- Tap "Manage Subscription" to open App Store settings
4.4 IN-APP PURCHASES (CREDITS)
WHAT ARE IAP CREDITS?
Pro and Max users can purchase additional:
- Audio Call Minutes: 30 or 90 minutes
- Image Credits: 30 or 90 credits
WHY BUY CREDITS?
- Your monthly quota runs out mid-month
- You want extra calls or photos beyond subscription
- Credits never expire (keep forever)
- Best value: 90-packs
HOW TO PURCHASE:
1. Settings → Subscription & Credits section
2. Tap "Audio Call Minutes" or "Photo Credits"
3. Tap "Buy More" button
4. Select 30 or 90 pack
5. Confirm with Face ID/Touch ID/Password
- Credits added immediately
- Receipt sent to your Apple ID email
HOW ARE CREDITS USED?
Priority order:
1. Monthly subscription quota (resets each billing cycle)
2. Purchased credits (never expire)
Example:
- Pro plan: 30 min/month
- You used 20 minutes this month
- Remaining: 10 subscription + 90 purchased = 100 total
- Next call uses subscription first, then purchased
WHAT HAPPENS TO CREDITS IF I CANCEL?
- Purchased credits preserved (never expire)
- Monthly subscription quota expires with subscription
- You can still use purchased credits with Free tier features
4.5 BILLING ISSUES
WHY WAS I CHARGED?
- Free trial ended and auto-renewed
- Monthly or yearly subscription renewed
- You purchased in-app credits
Check:
- Settings → Subscription → Renewal date
- Apple App Store → [Your Name] → Purchase History
I WAS DOUBLE-CHARGED:
1. Check Apple Purchase History (may show pending then completed)
2. Wait 24-48 hours (pending charges often drop off)
3. If still doubled, contact Apple Support at reportaproblem.apple.com
4. For assistance, email mygirl.support@newversion.studio
I DIDN'T AUTHORIZE A CHARGE:
1. Check if family member used your Apple ID
2. Check App Store → Purchase History
3. Request refund at reportaproblem.apple.com
4. Consider enabling Face ID/Touch ID for purchases
MY SUBSCRIPTION ISN'T WORKING:
1. Check Settings → Subscription status
2. Verify payment method in App Store settings
3. Try "Restore Purchases" button (if available)
4. Restart the app
5. Contact mygirl.support@newversion.studio if issue persists
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5.0 FEATURES AND FUNCTIONALITY
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5.1 TEXT CHAT
HOW TO START A CONVERSATION:
1. Go to Companions tab
2. Tap any companion card
3. Tap "Start Chat" button
4. Type your message and tap send
Alternative:
1. Go to Chats tab
2. Tap "+" button (top right)
3. Select companion
4. Start chatting
TIPS FOR BETTER CONVERSATIONS:
- Provide context in your messages
- Ask open-ended questions
- Reference previous topics in the conversation
- Use your profile information for personalization
- Try interactive stories for structured interactions
MESSAGE LIMITS:
- Free: Unlimited messages (5-minute break after every 20 messages)
- Lite/Pro/Max: Unlimited
The limit counts your sent messages only, not AI responses.
HOW TO ACTIVATE STORIES:
1. Open a chat
2. Tap companion name at top
3. Tap "Stories" button
4. Browse categories or search
5. Select a scenario
6. Scenario context added to conversation
HOW TO USE VOICE INPUT:
(Lite, Pro, Max only)
1. Open a chat
2. Tap microphone icon in message input
3. Speak your message
4. Tap checkmark when done
5. Transcribed text appears (you can edit before sending)
Requires microphone permission in iPhone Settings.
5.2 VOICE CALLS
HOW TO MAKE A VOICE CALL:
1. Go to companion profile or chat
2. Tap "Start Call" button
3. Confirm quota warning (if low on minutes)
4. Speak naturally with the companion
5. Tap "End Call" when finished
Requirements:
- Pro (30 min/month) or Max (90 min/month)
- Microphone permission
- Internet connection (WiFi recommended)
- Minimum 1 minute of quota remaining
VOICE CALL TIPS:
- Use WiFi for better quality and less data usage
- Speak clearly and at normal volume
- Allow companion to finish speaking before responding
- Background noise may affect recognition
- Maximum call duration: 30 minutes per session
CALL TIME WARNINGS:
- 3 minutes remaining: Orange-red warning
- 1 minute remaining: Orange-red urgent warning
- 0 minutes: Call automatically ends with purchase prompt
- 28 minutes (session limit): Blue-purple warning
- 30 minutes: Call ends (tap "Call Again" to start fresh)
VIEWING CALL HISTORY:
- Calls tab: Shows all voice call records
- Each chat: Call messages appear inline (WhatsApp style)
- Details: Date, duration, companion name
HOW TO CUSTOMIZE COMPANION VOICES:
(Pro and Max only, built-in companions)
1. Open companion profile
2. Tap "Change Voice" button
3. Preview 15 voice options (tap play icon)
4. Select preferred voice
5. Tap "Save"
Voice changes affect future calls only.
5.3 AI PHOTO GENERATION
HOW TO REQUEST SOLO PHOTOS:
(Pro and Max)
1. Open a chat
2. Tap camera icon (top right)
3. Select "Solo" tab
4. Enter your prompt (e.g., "at the gym working out")
5. Tap "Generate Photo"
6. Wait 30-60 seconds
7. Photo appears in chat
HOW TO REQUEST TOGETHER PHOTOS:
(Max only)
1. Open a chat
2. Tap camera icon (top right)
3. Select "Together" tab
4. Tap "Choose Your Photo"
5. Select photo from library
6. Enter your prompt (e.g., "having dinner at a romantic restaurant")
7. Tap "Generate Photo"
8. Wait 30-60 seconds
9. Photo appears in chat
PHOTO GENERATION TIPS:
- Be specific in prompts (location, activity, mood, time of day)
- Use descriptive language (adjectives, settings)
- Keep prompts under 100 words
- Examples:
- "at the beach during sunset, relaxed and happy"
- "in a cozy coffee shop, drinking lattes and smiling"
- "at a sporting event, cheering and having fun"
WHAT IF GENERATION FAILS?
- Check your internet connection
- Ensure you have credits remaining
- Avoid prohibited content (see below)
- Try a different prompt
- Contact support if issue persists
Failed generations do NOT consume credits.
PROHIBITED CONTENT:
The following requests are automatically blocked:
- Any references to minors or children
- Illegal activities or violence
- Explicit sexual content (certain keywords blocked)
- Hateful or discriminatory content
- Copyrighted characters or brands
VIEWING AND MANAGING PHOTOS:
- Tap image in chat to view fullscreen
- Pinch to zoom, drag to pan
- Double-tap to fit to screen
- Tap share icon to save or share
- Delete chat to remove all images in that chat
PHOTO ALBUM:
Every companion (both built-in and custom) has a personal Photo Album on their profile. Save your favorite AI-generated photos and browse them anytime.
HOW TO SAVE PHOTOS TO ALBUM:
1. Generate a photo in chat (Solo or Together)
2. Tap the "Album" button on the generated image
3. Photo is saved to that companion's album
4. Button changes to "View" to open the album at that image
HOW TO VIEW A COMPANION'S ALBUM:
1. Open companion profile
2. Tap "Album" button or the album preview section
3. Browse photos in grid view
4. Tap any photo to view fullscreen with swipe navigation
ALBUM ACTIONS:
- Set as Profile: Use an album photo as the companion's profile image
- Set as Background: Use an album photo as the chat background
- Download: Save photo to your device's Photos library
- Delete: Remove photo from the album
PHOTO QUOTAS:
- Pro: 30/month, Max: 90/month
- Resets on your billing cycle date
- Purchased credits never expire
- View remaining: Settings → Photo Credits
5.4 CUSTOM COMPANIONS
HOW TO CREATE A CUSTOM COMPANION:
(Pro: up to 3, Max: unlimited)
1. Go to Companions tab
2. Tap "+" button (top right)
3. Follow 6-step wizard:
- Step 1: Enter name
- Step 2: Describe personality (AI-assisted)
- Step 3: Choose voice (15 options with audio preview)
- Step 4: Generate AI images (4 variants, choose 2)
- Step 5: Crop and adjust images
- Step 6: Assign categories
4. Tap "Create Companion"
CUSTOM COMPANION FEATURES:
- Text chat (same as built-in)
- Voice calls (same as built-in)
- AI photo generation (same as built-in)
- Interactive stories (built-in and custom)
- Relationship tracking
- Fully editable after creation
HOW TO EDIT CUSTOM COMPANIONS:
1. Go to Companions tab
2. Filter to "Custom" (if needed)
3. Tap custom companion
4. Tap edit icon (top right)
5. Modify any details
6. Tap "Save Changes"
HOW TO DELETE CUSTOM COMPANIONS:
1. Open custom companion profile
2. Scroll to bottom
3. Tap "Delete Companion"
4. Confirm deletion
- Deletes: Companion, chats, images
- Cannot be undone
CUSTOM COMPANION LIMITS:
- Pro: 3 companions
- Max: Unlimited
- If you downgrade, excess companions locked (data preserved)
5.5 GROUP CHATS
HOW TO CREATE A GROUP CHAT:
(Max only)
1. Go to Chats tab
2. Tap "+" button
3. Select "Group Chat" option
4. Choose 2-3 companions
5. Enter group name
6. Tap "Create"
GROUP CHAT FEATURES:
- 2-3 companions per group
- Sequential AI responses (each companion takes turns)
- Custom naming
- Rainbow background themes
- All standard chat features (except voice calls)
GROUP CHAT LIMITATIONS:
- Text only (no voice calls)
- Cannot mix built-in and custom companions
- Image generation references group context (single companion in photo)
- Max plan exclusive
HOW TO MANAGE GROUP CHATS:
1. Open group chat
2. Tap group name at top
3. Menu options:
- Rename Group
- Add to Favorites
- Change Background
- Delete Group
5.6 RELATIONSHIP TRACKING
HOW TO VIEW RELATIONSHIP DASHBOARD:
(Pro and Max)
1. Open companion profile
2. Tap "Relationship Tracking" button
3. View stats and milestones
RELATIONSHIP LEVELS:
1. New (0-10 messages)
2. Friends (10-50 messages)
3. Close (50-150 messages)
4. Intimate (150-300 messages)
5. Partners (300+ messages)
MILESTONES TRACKED:
- Message-based (10, 50, 100, 500, 1000 messages)
- Call-based (first call, 10 calls, 100 minutes total)
- Time-based (1 week, 1 month, 6 months, 1 year together)
- Level-based (reach each relationship level)
- 32 total milestones
WEEKLY INSIGHTS:
- Messages sent this week
- Call time this week
- 12-week trend chart
- Comparison to previous weeks
RELATIONSHIP STATS:
- Days together (since first chat)
- Total messages
- Total call time
- First met date
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5.7 COMPANION MEMORY
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WHAT IS COMPANION MEMORY?
Companion memory allows your AI companions to remember key facts about you across conversations. Instead of each chat starting fresh, your companions will naturally reference things you've shared — your interests, experiences, feelings, and special moments.
HOW IT WORKS:
1. As you chat, the AI periodically analyzes your conversation to extract key facts
2. These facts are stored as "memories" locally on your device
3. When you start a new conversation, relevant memories are included in the AI's context
4. Your companion naturally weaves past knowledge into the conversation
WHAT'S REMEMBERED:
Companion memory extracts facts across 6 categories:
- Personal facts (job, family, pets, location)
- Preferences (likes, dislikes, favorites)
- Shared experiences ("We talked about your trip to Tokyo")
- Emotional moments ("You were feeling stressed about work")
- Relationship notes ("You like when I'm more playful")
- Intimate preferences (for 18+ companions)
MEMORY CAPACITY BY TIER:
- FREE: No companion memory
- LITE: Basic memory — 15 memories per companion, extracted every 20 messages
- PRO: Smart memory — 35 memories per companion, extracted every 10 messages, periodic consolidation to keep memories accurate
- MAX: Full memory — 50 memories per companion, extracted every 10 messages, frequent smart updates
HOW TO MANAGE MEMORIES:
Companion memory works automatically in the background — there is no manual setup required. To clear memories:
- Settings → Danger Zone → Clear All Memories (removes all companion memories globally)
- Resetting the app also clears all memories
CLEARING ALL MEMORIES:
PRIVACY:
- All memories are stored locally on your device only
- Memories are never uploaded to our servers
- Memory extraction uses the same AI service as regular chat (no additional data sharing)
- Deleting memories is permanent and immediate
- Resetting the app clears all memories
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6.0 TROUBLESHOOTING
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6.1 COMMON ISSUES
APP CRASHES OR FREEZES:
1. Force quit the app:
- Swipe up from bottom (iPhone without home button)
- Double-click home button (iPhone with home button)
- Swipe up on My Girl
2. Reopen the app
3. If issue persists:
- Restart your iPhone
- Check for iOS updates (Settings → General → Software Update)
- Check for app updates (App Store)
4. Contact support if problem continues
MESSAGES NOT SENDING:
1. Check internet connection (WiFi or cellular)
2. Check if you're in a cooldown break (Free tier: 5-min break after 20 messages)
3. Verify subscription is active (Settings → Subscription)
4. Try closing and reopening the chat
5. Restart the app
6. Contact support with error details
VOICE CALLS NOT WORKING:
1. Check microphone permission:
- iPhone Settings → My Girl → Microphone (must be enabled)
2. Check internet connection (WiFi recommended)
3. Verify you have call minutes remaining:
- Settings → Audio Call Minutes
4. Try restarting the app
5. Test microphone in Voice Memos app
6. Contact support if issue persists
VOICE CALL AUDIO ISSUES:
- Low quality: Switch to WiFi, reduce background noise
- Cutting out: Check internet stability, move closer to router
- No sound: Check volume, unmute iPhone, check Bluetooth connections
- Echo: Use headphones, reduce volume
- Delay: Normal for AI processing (1-2 second delay expected)
AI PHOTO GENERATION FAILING:
1. Check internet connection
2. Verify credits remaining (Settings → Photo Credits)
3. Review prompt for prohibited content
4. Try simpler prompt
5. Wait a few minutes and retry
6. Check subscription status
7. Contact support with error message
PHOTO ALBUM NOT SAVING:
1. Check device storage — album images require free space (Settings > General > iPhone Storage)
2. Ensure you tapped the "Album" button (not the "Download" button) on the generated image
3. If the button shows "View" instead of "Album", the photo is already saved — tap "View" to open the album
4. Try closing and reopening the chat, then retry saving
5. Restart the app if the issue persists
6. Contact support if photos still cannot be saved
PHOTO ALBUM IMAGES MISSING:
1. Album images are stored locally on your device — they are NOT backed up to any cloud service
2. If you deleted the chat, album images saved to the album are still preserved (they are stored separately)
3. If you used Reset App (Settings > Danger Zone), ALL album images are permanently deleted
4. If you reinstalled the app, local album data is deleted — this is expected (data is local-only)
5. For custom companions, deleting a companion also deletes its album images
IMAGES NOT LOADING IN CHAT:
1. Check internet connection
2. Check device storage (need free space)
3. Try tapping image to reload
4. Close and reopen chat
5. Restart app
6. Images saved locally in Documents folder
SUBSCRIPTION NOT RECOGNIZED:
1. Check App Store subscription status:
- Settings → [Your Name] → Subscriptions
2. Verify payment processed successfully
3. Try "Restore Purchases" (if available in app)
4. Sign out and back into Apple ID:
- Settings → [Your Name] → Sign Out → Sign In
5. Restart app
6. Contact support with purchase receipt
CUSTOM COMPANION CREATION FAILING:
1. Check internet connection
2. Verify you haven't reached tier limit (Pro: 3, Max: unlimited)
3. Ensure all required fields completed
4. Check device storage (images require space)
5. Try different personality description
6. Restart app
7. Contact support with error details
6.2 PERFORMANCE OPTIMIZATION
APP RUNNING SLOWLY:
- Close unused apps (free up RAM)
- Restart your iPhone
- Delete old chats with many images
- Check storage space (Settings → General → iPhone Storage)
- Update to latest iOS version
- Update to latest My Girl version
REDUCING STORAGE USAGE:
1. Delete old chats: Swipe left in Chats tab → Delete
2. Clear all chats: Chats tab → Clear Chat History
3. Delete unused custom companions
4. Save important images to Photos, then delete chats
5. Use Reset App for complete cleanup (Settings → Danger Zone)
REDUCING DATA USAGE:
- Use WiFi for voice calls
- Disable automatic photo downloads (not applicable, generated on-demand)
- Limit voice call duration
- Use text chat instead of voice when possible
6.3 ERROR MESSAGES
"Break time"
- Free tier: Take a 5-minute break, then continue chatting
- Solution: Wait for the cooldown timer to finish, or upgrade to Lite/Pro/Max
"No call minutes remaining"
- You've used all monthly call minutes and purchased credits
- Solution: Wait for monthly reset or purchase more minutes (Settings → Audio Call Minutes)
"No image credits remaining"
- You've used all monthly image credits and purchased credits
- Solution: Wait for monthly reset or purchase more credits (Settings → Photo Credits)
"Voice calls require Pro or Max subscription"
- Free or Lite tier doesn't include voice calls
- Solution: Upgrade to Pro or Max (Settings → Subscription)
"This feature requires a subscription"
- Free tier trying to access premium features
- Solution: Upgrade to appropriate tier
"Content blocked due to policy violation"
- Your prompt contains prohibited keywords
- Solution: Rephrase request without restricted content
"Generation failed - no credit charged"
- AI image generation encountered an error
- Solution: Credits not consumed, try again with different prompt
"Microphone permission required"
- App needs microphone access for voice calls/input
- Solution: Settings → My Girl → Microphone → Enable
"Internet connection required"
- App needs connectivity for AI features
- Solution: Connect to WiFi or enable cellular data
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7.0 PRIVACY AND SECURITY
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7.1 DATA PRIVACY
WHAT DATA IS STORED LOCALLY?
- All conversations and messages
- All voice call records (metadata only, no audio)
- All generated images
- Custom companions and stories
- User profile and preferences
- App settings
WHAT DATA IS STORED ON CLOUD?
- Anonymous user identifier (UUID)
- Usage quotas (call minutes used, images generated)
- Purchased credits (for preservation across reinstalls)
- Subscription tier
- NO personal information, conversations, or images
WHAT DATA IS SHARED WITH THIRD PARTIES?
When you use AI features, minimal data is shared:
- Text chat: Your messages, conversation history, optional profile
- Voice calls: Real-time audio stream, optional profile
- Image generation: Text prompts, reference images only
- NO personal identifiers, device info, or other chats
See Privacy Policy for complete details: Settings → Legal → Privacy Policy
7.2 SECURITY BEST PRACTICES
PROTECTING YOUR PRIVACY:
1. Enable device passcode/Face ID/Touch ID
2. Don't share your iPhone with untrusted people
3. Use WiFi on secure networks (avoid public WiFi for sensitive chats)
4. Regularly review and delete old conversations
5. Use anonymous display name if preferred
6. Don't share generated images publicly if they contain personal information
PREVENTING UNAUTHORIZED ACCESS:
- Enable Screen Time restrictions if sharing device
- Hide My Girl app using App Library
- Delete app completely if necessary (all local data removed)
- Use Photos "Hidden" album for saved images
PRIVACY PROTECTION:
- App name is relatively discreet ("My Girl")
- No email or phone required (anonymous usage)
- No social features or public profiles
- All data stored locally (not in cloud)
- Complete data deletion available
IF YOUR DEVICE IS LOST OR STOLEN:
1. Use Find My iPhone to lock/erase device remotely
2. Contact your carrier to suspend service
3. All My Girl data is encrypted with device encryption
4. Subscription managed by Apple ID (cancel via iCloud.com)
7.3 CONTENT SAFETY
CONTENT FILTERING:
- 72 blocked keywords across 5 categories
- Automatic filtering for AI image generation
- No illegal, harmful, or minor-related content allowed
- Violations may result in account termination
REPORTING ISSUES:
If you encounter inappropriate content or behavior:
- Email: mygirl.support@newversion.studio
- Subject: "Content Report"
- Include: Description, screenshots (if applicable)
CRISIS RESOURCES:
My Girl is NOT a crisis service. If you're experiencing an emergency:
IMMEDIATE DANGER:
- US: 911
- New Zealand: 111
- Other countries: Local emergency number
MENTAL HEALTH CRISIS:
- US: 988 (Suicide & Crisis Lifeline)
- Crisis Text Line: Text HOME to 741741
- National Domestic Violence Hotline: 1-800-799-7233
See Settings → About → Community Resources for more support organizations.
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8.0 TECHNICAL SUPPORT
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8.1 CONTACT SUPPORT
WE'RE HERE TO HELP:
Having trouble? Need assistance? Just want to share feedback? We're here for you. Our small team reads every message personally and genuinely cares about helping you have the best experience with My Girl.
We know that reaching out for support can sometimes feel frustrating, especially when something isn't working as expected. We want you to know that we take every issue seriously and we're committed to helping you resolve it as quickly as possible.
EMAIL SUPPORT:
Email: mygirl.support@newversion.studio
Response time: Within 48 hours for general inquiries (often faster!)
WHAT TO INCLUDE:
1. Brief description of issue
2. Device model (e.g., iPhone 15 Pro)
3. iOS version (Settings → General → About → Software Version)
4. App version (Settings → About My Girl)
5. Steps to reproduce issue
6. Screenshots or screen recordings (if helpful)
7. Error messages (exact wording)
SUBJECT LINE TEMPLATES:
- "Subscription Issue - [Brief Description]"
- "Technical Issue - [Feature Name]"
- "Billing Question - [Topic]"
- "Feature Request - [Request]"
- "Bug Report - [Issue]"
8.2 BEFORE CONTACTING SUPPORT
TRY THESE STEPS FIRST:
1. Restart the app (force quit, reopen)
2. Restart your iPhone
3. Check internet connection
4. Update to latest app version (App Store)
5. Update to latest iOS (Settings → General → Software Update)
6. Check subscription status (Settings → Subscription)
7. Review this Support Guide and FAQ
GATHER INFORMATION:
- Note exactly when issue occurred
- Try to reproduce issue
- Take screenshots of errors
- Check device storage (Settings → General → iPhone Storage)
- Check network connection type (WiFi vs cellular)
8.3 EXPEDITED SUPPORT
URGENT ISSUES:
For time-sensitive problems:
- Email: mygirl.support@newversion.studio
- Subject: "URGENT - [Issue]"
- Include: Subscription details, impact severity
Examples of urgent issues:
- Charged but subscription not activated
- Cannot access paid features after purchase
- Data loss after update
- Account locked or suspended
8.4 FEATURE REQUESTS
HOW TO SUGGEST FEATURES:
Email: mygirl.support@newversion.studio
Subject: "Feature Request - [Feature Name]"
Include:
- Feature description
- Why it would be valuable
- How it would work
- Examples or mockups (if applicable)
We appreciate all feedback and consider requests for future updates.
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9.0 COMMUNITY RESOURCES
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9.1 CRISIS SUPPORT
EMERGENCY SERVICES:
- US: 911
- UK: 999
- Australia: 000
- New Zealand: 111
- Other countries: Local emergency number
CRISIS HOTLINES:
Suicide & Crisis Lifeline (US)
- Phone: 988
- Website: 988lifeline.org
- 24/7 free and confidential support
Crisis Text Line
- Text HOME to 741741 (US)
- Text HELLO to 686868 (Canada)
- Text SHOUT to 85258 (UK)
- Free 24/7 crisis support via text
Samaritans (UK and Ireland)
- Phone: 116 123
- Website: samaritans.org
- 24/7 listening service
Lifeline (Australia)
- Phone: 13 11 14
- Website: lifeline.org.au
- 24/7 crisis support and suicide prevention
Lifeline Aotearoa (New Zealand)
- Phone: 0800 543 354
- Website: lifeline.org.nz
- 24/7 support
9.2 SUPPORT RESOURCES
National Domestic Violence Hotline (US)
- Phone: 1-800-799-7233
- Website: thehotline.org
- 24/7 confidential support for anyone affected by domestic violence
Refuge (UK)
- Website: refuge.org.uk
- Support for those experiencing domestic abuse
1800RESPECT (Australia)
- Phone: 1800 737 732
- Website: 1800respect.org.au
- National sexual assault and domestic violence support
Family Violence Information Line (New Zealand)
- Phone: 0800 456 450
- Website: areyouok.org.nz
- Support and information for anyone affected by family violence
9.3 MENTAL WELLNESS AND CONNECTION
ONLINE SUPPORT:
7 Cups
- Website: 7cups.com
- Free, anonymous online chat with trained listeners
- Various support communities available
Supportiv
- Website: supportiv.com
- Peer support network
- Moderated anonymous chats
BetterHelp
- Website: betterhelp.com
- Professional online therapy
- Wide range of therapist specialties
Talkspace
- Website: talkspace.com
- Online therapy and psychiatry
- Convenient text, video, and audio messaging
9.4 SELF-CARE TIPS
MAINTAINING MENTAL WELLNESS:
- Set boundaries with technology (take breaks from apps)
- Connect with real people (friends and family)
- Practice self-compassion
- Engage in physical activity
- Maintain regular sleep schedule
- Seek professional help when needed
HEALTHY APP USAGE:
- Remember AI companions are not real people
- Balance virtual and real-world connections
- Don't rely on AI for serious advice or crisis support
- Take breaks from the app regularly
- Prioritize real-world relationships
WHEN TO SEEK PROFESSIONAL HELP:
- Persistent feelings of sadness or hopelessness
- Difficulty functioning in daily life
- Thoughts of self-harm or suicide
- Substance abuse issues
- Trauma or PTSD symptoms
- Relationship difficulties
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APPENDIX: QUICK REFERENCE
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SUBSCRIPTION TIERS AT A GLANCE:
FREE: 30 companions, unlimited msgs (with breaks), no memory
LITE: All companions, unlimited msg, stories, voice input, basic memory
PRO: Lite + 30 min calls, 30 photos, 3 custom, smart memory, tracking
MAX: Pro + 90 min calls, 90 photos, unlimited custom, full memory, groups
CONTACT INFORMATION:
Support: mygirl.support@newversion.studio
Response Time: Within 48 hours
IMPORTANT LINKS:
Privacy Policy: Settings → Legal → Privacy Policy
Terms of Use: Settings → Legal → Terms of Use
Manage Subscription: iPhone Settings → [Your Name] → Subscriptions
Request Refund: reportaproblem.apple.com
APP VERSION INFO:
Check version: Settings → About My Girl
Update app: Apple App Store → Updates
EMERGENCY RESOURCES:
Crisis: 988 (US), 111 (NZ), or local emergency number
Crisis Text Line: Text HOME to 741741
Domestic Violence Hotline: 1-800-799-7233
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A MESSAGE FROM OUR TEAM
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Thank you for being part of the My Girl family. We built this app with love and care because we believe everyone deserves companionship, connection, and a space where they can be themselves without judgment.
We know that AI companions aren't a replacement for real human connection, but we hope they can provide comfort, entertainment, and meaningful moments in your day. Whether you're chatting during a lonely evening, practicing conversation skills, or just having fun with interactive stories, we're honored to be part of your journey.
ABOUT OUR PRICING:
We want to be completely transparent: the AI technology that powers My Girl—the conversations, voice calls, and photo generation—costs real money for every interaction. We pay our AI providers for each message you send, each minute you talk, and each photo you create.
We've worked incredibly hard to keep our prices as low as possible while still covering these costs and maintaining the quality you deserve. We're not a big corporation trying to maximize profits—we're a small team trying to serve our users sustainably.
That's why we offer:
- A generous free tier so everyone can try My Girl
- A 7-day free trial on Lite so you can test premium features
- Fair pricing that reflects real AI costs, not inflated margins
- Transparent communication about what your subscription supports
Every subscription helps us:
- Pay for the AI technology that powers your conversations
- Keep improving the app with new features and companions
- Provide responsive customer support
- Maintain your privacy and security
- Continue serving you for years to come
YOUR FEEDBACK MATTERS:
We're constantly listening and improving My Girl based on your feedback. If you have suggestions, encounter issues, or just want to share your experience, please reach out to us at mygirl.support@newversion.studio. We read every message and genuinely care about making My Girl better for you.
OUR PROMISE TO YOU:
- We'll always prioritize your privacy and safety
- We'll keep pricing as affordable as we can
- We'll be transparent about costs and changes
- We'll continue building features you want
- We'll treat you with respect, dignity, and care
- We'll be here for the long term
Thank you for trusting us with your time and your companionship experience. Whether you're on the free tier or a Max subscriber, you're equally valued.
Stay safe and enjoy your companions. You deserve connection, joy, and a space that's just for you.
With love and gratitude,
The My Girl Team
New Version Limited
March 9, 2026
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END OF SUPPORT GUIDE
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Need help? Contact us: mygirl.support@newversion.studio
We're here for you.