This is probably very stupid, and I didn't used to have any problem. If I'm answering an automated call, the sort one gets from ones bank, and they ask you to input a four number code, I never get it right anymore. I either end the automated call, because only the red button on the phone is there, or if the green button is there it thinks I'm trying to dial that number. This must be simple surely? I can speak the code obviously, but sometimes they don't understand. What on earth am I doing wrong. Phone when it rings also, sometimes has a band at the top with a small green and red button, other times, larger ones towards bottom of screen. Seems to be no logic or reason.

As I said, probably just being stupid, but I'm getting on, trying to keep up, but the day will come where I'll level off I think. Trouble is it annoys me tremendously, not being able to understand something. Using an iPhone XR.


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When you get a phone call and it just has the banner, you can bring up the full screen phone app by either tapping on the contact name/phone number to the left of the call and end buttons, or swipe down on the phone banner at the top. Then when you have the full screen phone app opened, you can press the keypad button to bring up the dialer screen.

You also mentioned the different call screens that you see. The incoming call screen will vary. If you're using the phone when the call comes in, it will just be the small call banner at the top of the screen. If the phone is locked and not in use when the call comes in, you'll see the typical full screen call page.

More and more now, there are automated machines that want to call us back, and they want us to enter information via touch tone. I encountered this with Uber recently, when attempting to report an item that was left in the Uber car. Uber's automated machine had to call me back to take more info. However, I didn't have enough time to get to the phone's keypad to enter info in. Then recently, a friend of mine told me of an incident where Apple was calling him back because he was reporting an issue he had with his account, however, again, he was asked to enter in information, but could not get to the keypad quick enough. That is the downside of answering the phone and the phone not being in focus straight away.

Has anyone any solution to the problem? I'm using an iPhone SE2 with the latest iOS update, btw.

And I do have multiple ways to use the keypad, such as using my bt keyboard, or my Orbit reader 20. But, needing to get there quickly after answering the phone, that is another story.

I'm trying to lengthen the ringing period on my phone. The process requires me to enter the + symbol in the code. I know it's on the number zero on the phone keypad, but I just can't seem to access it.

I have set my keyboard to touch typing so that I don't have to keep having to double tap everything, but when I've been trying to get the plus symbol, voice over tells me to "double tap and hold" to get the plus sign. Obviously using touch typing, I end up with two zero's and nothing else happens. So assuming the double tap is meant for standard typing as per the default setting, I changed my keyboard to this and tried again, but without success.

This is a bit of a pain, but it's doable. You need to double tap and hold, VoiceOver will eventually say plus at which time you can lift your finger. The trick is though that you will likely have a 0 before the plus if you have keyboard set to touch typing. So, after you've entered in the number, go to the edit field at the top and edit out the leading 0. if you want to avoid this, use the rotor to temporarily change your typing method to standard, so the 0 won't get entered when you double tap and hold. Hope this helps.

If you have an iPhone that supports 3D touch, you can press and hold the 0 (rather than tap and hold), wait until it says "plus" and if you move your finger off the keypad before lifting your finger, no extraneous digits/symbols will be entered.

Thank you for your suggestion. I haven't a clue whether or not I have 3D touch! Where would I go to find this out? I have an iPhone SE. Anyhow, I tried your suggestion and nothing happened so I can only assume I don't have 3D. Thanks for replying though.

I don't believe the iPhone SE supports 3D Touch. If it did have 3D touch, you would find a "3D Touch" option under the "Interaction" heading in the accessibility settings. I don't think the iPhone SE has been updated since its initial release.

Just locate the call button and swipe left for two times until you come onto the zero. And then double tap and hold it will give you the plus sign without any zero before it. No need to change keyboard setting from touch typing to stander typing.

Whenever I make or receive a call, the keypad doesn't come up on my screen so I am unable to hang up after the conversation is done and have to wait for the other person to hang up. How do I fix this?

I received a voicemail and when you click on the name, four icons appear with one being a phone allowing you to call them back, and was able to call that way, but the keypad never popped up. I can click on the phone icon and access the keypad, but during a call, the keypad disappears and so I can not hang up.

There is also no option to swipe down on the screen to see the on-going call like there used to be. I also have tried accessing other apps using the three lines at the bottom left to see if I had it open and missed it, and the call app doesnt come up.

That sounds like a frustrating issue! Have you checked your phone settings to make sure the call keypad option is enabled? Sometimes it's a simple toggle. If that doesn't work, you might want to explore your phone's accessibility settings. By the way, have you heard of Instant Free Reverse Phone Lookup Service? It could be handy in some situations like these. Hope you get your keypad back soon!

((FIX)) [kind of?] (restart phone) had the same problem Samsung tech couldn't solve it. called a phone fixing shop and they said they have never heard of it before and said i would have to factory reset and they would have to re download the software. so i decided to do a quick soft reset and it works again. hopefully it doesn't persist.

A telephone keypad is a keypad installed on a push-button telephone or similar telecommunication device for dialing a telephone number. It was standardized when the dual-tone multi-frequency signaling (DTMF) system was developed in the Bell System in the United States in the 1960s that replaced rotary dialing originally developed in electromechanical switching systems.[1] Because of the installed abundance of rotary dial equipment well into the 1990s, many telephone keypads were also designed to produce loop-disconnect pulses electronically, and some could be optionally switched to produce either DTMF or pulses.

The layout of the digit keys is different from that commonly appearing on calculators and numeric keypads. This layout was chosen after extensive human factors testing at Bell Labs.[3][5] At the time (late 1950s), mechanical calculators were not widespread, and few people had experience with them.[6] Indeed, calculators were only just starting to settle on a common layout; a 1955 paper states "Of the several calculating devices we have been able to look at... Two other calculators have keysets resembling [the layout that would become the most common layout].... Most other calculators have their keys reading upward in vertical rows of ten,"[5] while a 1960 paper, just five years later, refers to today's common calculator layout as "the arrangement frequently found in ten-key adding machines".[3] In any case, Bell Labs testing found that the telephone layout with 1, 2, and 3 in the top row, was slightly faster than the calculator layout with them in the bottom row.

These letters have been used for multiple purposes. Originally, they referred to the leading letters of telephone exchange names. In the mid-20th century United States, before the switch to All-Number Calling, telephone numbers had seven digits including a two-digit prefix which was expressed in letters rather than digits, e.g.; KL5-5445. The UK telephone numbering system used a similar two-letter code after the initial zero to form the first part of the subscriber trunk dialling code for a region. For example, Aylesbury was assigned 0AY6, which translated into 0296.

The letters have also been used, mainly in the United States, as a technique for remembering telephone numbers easily. For example, an interior decorator might license the telephone number 1-800-724-6837, but advertise it as the more memorable phoneword 1-800-PAINTER. Sometimes businesses advertise a number with a mnemonic word having more letters than there are digits in the phone number. Usually, this means that the caller just stops dialing at seven digits after the area code or that the extra digits are ignored by the central office.

In feature phones the letters on the keys are used for text entry tasks such as text messaging, entering names in the phone book, and browsing the web. To compensate for the smaller number of keys, phones used multi-tap and later predictive text processing to speed up the process. Touchscreen phones have made these input methods obsolete, as screens are typically large enough to show as many virtual buttons as necessary for full text entry. 152ee80cbc

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