Last updated: 18/10/2026
My Go ("App") is a mobile application operated by My Logistics ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, share and protect your information when you use the App. By using the App, you agree to this Privacy Policy.
Intended audience: The App is intended for authorized users (employees, postmen and partners) of My Logistics for pickup, sorting, delivery and related business operations. It is not intended for the general public.
We collect only the information needed for work operations:
Account information: employee ID, full name, phone number, email, post office/department, role and permissions, password (stored in encrypted form).
Work and shipment information: shipments you pick up, sort, hand over or deliver; sender and receiver names, phone numbers and addresses; delivery status, delivery attempts and return reasons.
Payment information: COD amounts and shipping fees you collect, payment and reconciliation records, and income/commission records related to your work.
Location (with your permission): your GPS position when you pick up or deliver shipments and when you check in/check out, used to confirm the delivery point and on-site work.
Camera (with your permission): used to scan barcodes/QR codes on parcels and documents, and to take photos as proof of pickup or delivery.
Photo library (with your permission): used when you attach images to work reports or delivery records.
Contacts (with your permission): used only to help you select a phone number to call or message a colleague or customer. We do not upload your contact list.
Bluetooth and local network (with your permission): used only to connect to Bluetooth or Wi-Fi printers to print shipping labels, receipts and reports.
Biometric login (optional): if you enable Face ID / fingerprint login, verification is done by your device. We never receive or store your biometric data.
Device and usage information: device model, operating system, app version, language and in-app activity.
Push notification identifiers: a device token used to send you work assignments and account notifications.
Crash and performance data: crash reports and performance diagnostics collected through Firebase Crashlytics and Firebase Performance Monitoring.
To authenticate you and manage your access based on your role.
To assign, perform and track pickup, sorting, transport and delivery tasks.
To confirm deliveries with location and photo evidence.
To record and reconcile COD collections, shipping fees and staff income.
To print labels, receipts and reports.
To send notifications about tasks, account and security.
To monitor and improve App performance, stability and security.
To comply with legal and internal audit obligations.
We process your data on the basis of: performance of your employment or partnership contract, our legitimate interests (operations, security, fraud prevention), your consent (device permissions, optional features), and compliance with legal obligations.
We do not sell your personal data. We share information only with:
Customers, limited to what is needed for delivery (for example, your name and phone number for the shipment you deliver).
Service providers that help us operate the App, including Google Firebase (analytics, crash reporting, performance monitoring, remote configuration, push notifications).
Banks and payment providers to process COD and payments.
Affiliates within our group that support our logistics operations.
Authorities, when required by law or to protect rights and safety.
We keep personal data only as long as necessary for the purposes described above, for the duration of your work with us, or as required by law (for example, accounting records for shipments and COD).
You can request deletion of your account in the App: Settings → Security →Delete account, or by contacting us (Section 12). After deletion you will no longer be able to log in. Work and financial records that we must keep by law or for audit may be retained.
Your data may be processed on servers located outside your country (for example, by Google Firebase). We take reasonable measures to protect it.
We use reasonable administrative, technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure.
You can turn off location, camera, photo, contacts, Bluetooth and local network permissions at any time in your device settings. Some work features may not function without them.
You can request access to, correction of, or deletion of your personal data.
You can turn off push notifications in your device settings.
The App is not directed to children under 13, and we do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or this page.
Email: ducbap1999@gmail.com
Phone: +84 911145499