Contact Us 

Participants, families, support coordinators and other professionals can use this page to make an enquiry or refer a client to My Connect Hub.

Please include as much detail as you can so we can respond clearly and quickly. We’ll get back to you within 1–2 business days to talk about next steps.

For mental health crisis support, you can also contact:
• Lifeline – 13 11 14 (24/7)
• Suicide Call Back Service – 1300 659 467 (24/7)
• Kids Helpline – 1800 55 1800 (24/7 for young people up to 25)
• Your local state mental health triage or crisis assessment team

If you or someone you support is in immediate danger, please call 000.

My Connect Hub is not a crisis service, but we can help with planning, coordination and ongoing supports around your mental health and NDIS.

How to contact us

Email: myconnecthub@outlook.com
Phone: 0411 635 438

We’ll get back to you within 1–2 business days.

Service Areas

Based in Melbourne, My Connect Hub supports people in person across the northern and western suburbs, and remotely for Support Coordination and Recovery Coaching.

Northern suburbs (and surrounds):
Craigieburn, Roxburgh Park, Mickleham, Kalkallo, Donnybrook, Epping, Lalor, Thomastown, Mill Park, Bundoora, Reservoir, Preston, Broadmeadows, Glenroy, Fawkner, Coburg, Pascoe Vale and nearby areas.

Western suburbs (and surrounds):
Sunshine, St Albans, Keilor Downs, Taylors Lakes, Caroline Springs, Deer Park, Burnside, Albanvale, Melton, Rockbank, Werribee, Hoppers Crossing, Tarneit, Truganina, Point Cook and nearby areas.

Remote / online support:
Support Coordination and Recovery Coaching can be provided remotely, so we can work with participants outside these suburbs where appropriate.

If you’re just outside these areas, please contact us to discuss travel, online options or waitlist availability.