About my connect hub

My Connect Hub is a trusted, professional and genuinely empathetic NDIS support service.
We’re here for people who want support that feels real, respectful and down-to-earth – not just box-ticking.

We know life doesn’t always go to plan, and the NDIS can be confusing and exhausting. Our role is to walk beside you, help you make sense of your plan and turn it into the supports you actually need in day-to-day life.

We offer support coordination, daily living support work, mental health support & recovery coaching, and home cleaning & household tasks. Everything we do is person-centred, trauma-informed and strengths-based – you stay in control, and we back you up with structure, advocacy and follow-through.

At My Connect Hub, you’re not just a number on a caseload. We take the time to listen, build trust and work at your pace, so you feel heard, safe and supported – and confident to move toward the life you want.

Meet the Founder

Hi, I’m Jessica Phillips, the founder of My Connect Hub. I created My Connect Hub because I saw how many people were falling through the cracks – overwhelmed by the NDIS, burnt out from repeating their story, and feeling like “just another number”.

I’ve spent years working alongside participants and families with complex needs, psychosocial disability, trauma and mental health challenges. I bring a straightforward, no-judgement, trauma-informed approach – the same way I’d want someone to show up for me or my own family.

My goal is simple: to make support feel human, honest and actually helpful, so you feel heard, safe and confident navigating the NDIS and everyday life.