MX Player Support

Need help with MX Player? Use the steps below or email the support address at the end of this page.

Getting started

• Add media: open Files, tap +, then choose Import from Photos or Import from Files. • Play a video: tap an imported item. • Search: use the search field in Files to find an imported video by title. • Organize: use Favorites, Continue Watching, and Playlists from the app's library screens.

Player gestures

• Double-tap left or right to seek backward or forward. • Double-tap the center to play or pause. • Swipe horizontally to scrub through the video. • Drag vertically on the left side to adjust brightness. • Drag vertically on the right side to adjust volume. • Pinch to zoom, then drag to pan around the frame. • Use the lock icon to prevent accidental touches, then use the floating unlock control to restore the controls.

Common questions

Why will my MKV or WebM file not import or play?

MX Player currently targets media supported by Apple's iOS media frameworks. For the most reliable playback, use H.264 or HEVC video with AAC audio in an MP4, MOV, or M4V container. MKV and WebM are not currently supported.

Where are imported videos stored?

Imported files are kept in MX Player's private on-device storage for offline playback. They are not uploaded to the developer. Keep a separate backup of important originals.

How do I add subtitles?

Open a video, tap Subtitles, and choose a compatible embedded track or import an external SRT or VTT file.

How do I translate subtitles?

On iOS 18 or later, import an SRT or VTT file, open Subtitles, and select Translate. If a language is unavailable, download it using Apple's translation settings and try again. Translation is not shown for embedded or live subtitle tracks.

Why is Picture in Picture unavailable?

Picture in Picture requires a supported physical device, compatible media, and system permission. Simulator behavior may differ from a real device.

Does MX Player collect my data?

The developer does not operate an account, advertising, analytics, or media-upload backend for MX Player. See the Privacy Policy for full details.

Contact support

Email: mxplayer@gmail.com

When reporting a problem, include the device model, iOS version, app version, file container and codec if known, and the exact steps that reproduce the issue. Do not attach private or copyrighted media unless you have permission to share it.