Privacy Policy for Mueen User

Effective Date: October 1, 2026

Engaz Technology ("we", "us", or "our") is committed to protecting the privacy and security of the users of the Mueen User mobile application ("App"), package name com.engaz.technology.mueen.user.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services. Please read this Privacy Policy carefully. By accessing or using the App, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide home maintenance services, process store orders, and improve your user experience:

A. Personal Data You Provide Directly:

• Account & Registration Information: First name, last name, phone number, and email address (optional).

• Service Addresses & Location: Detailed address information (Governorate, City, Street, Building Number, Floor Number, Apartment Number, and Landmarks).

• Photos & Media Uploads: Photos you upload to describe maintenance issues, submit payment transfer proofs, or update your profile picture.

• Payment & Order Information: Selected payment method (Cash on Delivery, Bank Transfer/InstaPay, or E-Wallet), order history, and transaction details.

• Customer Support & Feedback: Messages, complaints, and ratings submitted to our support team or service providers.

B. Information Collected Automatically:

• Location Data (GPS & Network-Based): We collect your precise location (GPS) and approximate location while using the App to pinpoint service request locations on interactive maps, enable live tracking, match nearby technicians, and ensure accurate delivery.

• Device & Technical Data: Device model, operating system version, unique device identifiers, Firebase Cloud Messaging (FCM) token, and IP address.

• Usage Data: Information about how you interact with our App features, services, and product catalog.

2. How We Use Your Information

We use the collected information for the following purposes:

1. Service Fulfillments: To create and manage your account, process home service requests, assign certified technicians to your location, and deliver spare parts.

2. Real-Time Tracking & Communication: To enable live order tracking, send push notifications regarding order status updates, technician arrival, and courier dispatches.

3. Payments & Invoicing: To process orders, verify digital payment proofs, and issue digital invoices.

4. Customer Support: To resolve inquiries, handle complaints, and improve overall service quality based on user reviews.

5. Security & Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and ensure platform safety.

6. Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Data Sharing and Third-Party Services

We do not sell or rent your personal data to third parties. We only share information under the following circumstances:

• Certified Technicians & Service Providers: We share necessary details (Name, Phone Number, Service Address, and Issue Description) with assigned technicians and delivery couriers to fulfill your requested service.

• Third-Party Service Providers:

  • Google Maps API: For address selection, map rendering, and route calculation.

  • Firebase (Google LLC): For user authentication (Firebase Auth) and push notifications (Firebase Cloud Messaging - FCM).

• Legal Requirements: We may disclose your information if required by law, court order, or official governmental request.

4. Data Security and Retention

• We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• All communications and data transmissions between the App and our servers are encrypted using standard HTTPS/TLS protocols.

• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by financial, legal, and regulatory retention obligations.

5. Account and Data Deletion (Google Play Compliance)

In compliance with Google Play User Data policies, you have the right to delete your account and all associated personal data at any time:

A. In-App Deletion Steps:

1. Open the Mueen App.

2. Navigate to Profile > Account Settings.

3. Tap Delete Account.

4. Enter your password to confirm. Your account will be deactivated and your personal data will be permanently deleted from our active databases.

B. Web / Email Deletion Request:

You can also request account and data deletion by contacting us via:

• Email: privacy@mueen-app.com or support@mueen-app.com

Note: Upon account deletion, all personal profile data and saved addresses are permanently deleted. Transaction history and invoices may be retained in anonymized/archived forms solely for legal accounting and tax compliance.

6. Device Permissions Required

The App requests the following device permissions to operate core functionalities:

• Location Permissions (ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION): Required to select service address on maps and dispatch nearby technicians.

• Camera & Storage (CAMERA & Photo Access): Required to capture/upload maintenance problem photos or payment proof screenshots.

• Internet & Network (INTERNET & ACCESS_NETWORK_STATE): Required to communicate with backend servers and update order status in real time.

• Notifications (POST_NOTIFICATIONS): Required to send order status updates and technician notifications.

7. Children's Privacy

The Mueen App is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy within the App or on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Company Name: Engaz Technology

• Support Email: support@mueen-app.com / privacy@mueen-app.com

• Website: https://mueen-app.com

• Phone: +201001234567Privacy Policy for Mueen User
  Effective Date: October 1, 2026
  Engaz Technology ("we", "us", or "our") is committed to protecting the privacy and security of the users of the Mueen User mobile application ("App"), package name com.engaz.technology.mueen.user.
  This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services. Please read this Privacy Policy carefully. By accessing or using the App, you consent to the collection and use of information in accordance with this policy.
  
  2. How We Use Your Information
  We use the collected information for the following purposes:

  • Service Fulfillments: To create and manage your account, process home service requests, assign certified technicians to your location, and deliver spare parts.

  • Real-Time Tracking & Communication: To enable live order tracking, send push notifications regarding order status updates, technician arrival, and courier dispatches.

  • Payments & Invoicing: To process orders, verify digital payment proofs, and issue digital invoices.

  • Customer Support: To resolve inquiries, handle complaints, and improve overall service quality based on user reviews.

  • Security & Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and ensure platform safety.

  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

• 
  3. Data Sharing and Third-Party Services
  We do not sell or rent your personal data to third parties. We only share information under the following circumstances:

  • Certified Technicians & Service Providers: We share necessary details (Name, Phone Number, Service Address, and Issue Description) with assigned technicians and delivery couriers to fulfill your requested service.

  • Third-Party Service Providers:

    • Google Maps API: For address selection, map rendering, and route calculation.

    • Firebase (Google LLC): For user authentication (Firebase Auth) and push notifications (Firebase Cloud Messaging - FCM).

  • Legal Requirements: We may disclose your information if required by law, court order, or official governmental request.

• 
  4. Data Security and Retention

  • We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

  • All communications and data transmissions between the App and our servers are encrypted using standard HTTPS/TLS protocols.

  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by financial, legal, and regulatory retention obligations.

• 
  5. Account and Data Deletion (Google Play Compliance)
  In compliance with Google Play User Data policies, you have the right to delete your account and all associated personal data at any time:
  A. In-App Deletion Steps:

  • Open the Mueen App.

  • Navigate to Profile > Account Settings.

  • Tap Delete Account.

  • Enter your password to confirm. Your account will be deactivated and your personal data will be permanently deleted from our active databases.

• B. Web / Email Deletion Request:
  You can also request account and data deletion by contacting us via:

  • Email: privacy@mueen-app.com or support@mueen-app.com

• Note: Upon account deletion, all personal profile data and saved addresses are permanently deleted. Transaction history and invoices may be retained in anonymized/archived forms solely for legal accounting and tax compliance.
  
  6. Device Permissions Required
  The App requests the following device permissions to operate core functionalities:

  • Location Permissions (ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION): Required to select service address on maps and dispatch nearby technicians.

  • Camera & Storage (CAMERA & Photo Access): Required to capture/upload maintenance problem photos or payment proof screenshots.

  • Internet & Network (INTERNET & ACCESS_NETWORK_STATE): Required to communicate with backend servers and update order status in real time.

  • Notifications (POST_NOTIFICATIONS): Required to send order status updates and technician notifications.

• 
  7. Children's Privacy
  The Mueen App is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately from our servers.
  
  8. Changes to This Privacy Policy
  We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy within the App or on our website.
  
  9. Contact Us
  If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Company Name: Engaz Technology

  • Support Email: support@mueen-app.com / privacy@mueen-app.com

  • Website: https://mueen-app.com