Version 1.0.1 · Effective June 18, 2026
These Terms of Service (the "Terms" or "TOS") and the Arbitration Agreement (see Section 17) form binding agreements between you ("you" or "User") and MINTED SLOTS ("MINTED SLOTS," "we," "us," or "our"). They govern your access to and use of the platform called "MINTED SLOTS" at www.mintedslots.com and any related applications (the "Site"), your creation and use of a MINTED SLOTS user account ("User Account"), your use of the freemium games ("Games") on the Site, and your transactions or other dealings with us in connection with the Site and related services (collectively, the "Service").
THIS WEBSITE AND THE SERVICES PROVIDED HEREIN DO NOT OFFER "REAL MONEY GAMBLING." NO ACTUAL MONEY IS REQUIRED TO PLAY, AND THE SERVICE IS INTENDED FOR ENTERTAINMENT PURPOSES ONLY.
THESE TERMS OF SERVICES INCLUDE AN ARBITRATION AND CLASS ACTION WAIVER AGREEMENT WHICH REQUIRES THAT ANY PAST, PENDING, OR FUTURE DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY AND FOR YOUR OWN LOSSES ONLY. YOU MAY NOT PROCEED AS A CLASS REPRESENTATIVE, MEMBER OR PART OF ANY PROPOSED CLASS, COLLECTIVE ACTION, MASS ARBITRATION, PRIVATE ATTORNEY GENERAL SUIT, QUI TAM ACTION OR ANY REPRESENTATIVE PROCEEDING, OR OTHERWISE SEEK TO RECOVER ON BEHALF OF OTHERS OR FOR THE BENEFIT OF OTHERS IN ANY TYPE OF CLAIM OR ACTION. ARBITRATION MEANS YOU WILL NOT BE ABLE TO SEEK DAMAGES IN COURT OR PRESENT YOUR CASE TO A JURY.
OPT-OUT. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION ON A RETROACTIVE BASIS AND AS TO ANY FUTURE CLAIMS, AND YOU HAVE NOT PREVIOUSLY AGREED TO AN ARBITRATION PROVISION WITH US IN CONNECTION WITH YOUR USE OF OUR SERVICES, YOU MAY OPT OUT OF THE ARBITRATION AGREEMENT WITHIN THIRTY (30) DAYS OF ENTERING THIS AGREEMENT BY FOLLOWING THE INSTRUCTIONS PROVIDED IN THE "BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER" - SEE SECTION 17 OF THESE TERMS, BELOW. OPT-OUT REQUESTS SENT AFTER THE THIRTY (30) DAY PERIOD SHALL BE NULL AND VOID. EVEN IF YOU OPT OUT OF THE ARBITRATION AGREEMENT IN SECTION 17, ALL OTHER REMAINING SECTIONS OF THESE TERMS APPLY.
PLEASE READ THESE TERMS OF SERVICE, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SEE SECTION 17), AND THE MINTED SLOTS PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICES. THESE TERMS INCORPORATE THE PRIVACY POLICY, THE OFFICIAL SWEEPS RULES, THE RESPONSIBLE SOCIAL GAMEPLAY POLICY, AND ANY OTHER POLICIES THAT EXPRESSLY INCORPORATE THESE TERMS (COLLECTIVELY, THE "INCORPORATED POLICIES").
MINTED SLOTS and its service providers may use cookies, pixels, SDKs, and similar tracking technologies as described in the Privacy Policy and as permitted by applicable law. Nothing in these Terms is intended to waive rights that cannot lawfully be waived.
Acceptance of Terms. You represent and warrant that you have the right, authority, and capacity to accept these Terms and to comply with them, that you are of legal age to use the Service, and that you have read and understood these Terms. By using, accessing, or clicking to accept the Service where that option is made available, you confirm that you have read and agree to these Terms. If you do not agree, you may not access or use the Service.
The Service is not sponsored, endorsed, or administered by, or associated with Apple, Facebook or Google. You understand that you are providing your information to MINTED SLOTS only and not to Apple, Facebook or Google.
Collective Arbitration means any claim as part of a class, group, collective, coordinated, consolidated, mass, or representative proceeding.
Content means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform. Content includes GOLD COINS and SWEEPS COINS.
Game means any one or more Game(s) available on the Platform in either Standard Play or Promotional Play. We reserve the right to add and/or remove Games from the Platform (including limiting their availability in certain jurisdictions) at our sole discretion for any reason.
GOLD COINS means the virtual social gameplay token which enables you to play the Standard Play Games. GOLD COINS have no monetary value and cannot under any circumstance be redeemed for prizes.
Inactive Account means a Customer Account which has not recorded any log in or log out for a period exceeding 12 consecutive months.
Participate means playing any Games or using our Platform in any manner whatsoever.
Payment Administration Services means the service provided through any related body corporate, affiliate, or third party that MINTED SLOTS appoints to act as the agent.
MINTED SLOTS may appoint one or more affiliates or third-party service providers to perform payment processing, marketing, publishing, customer support, compliance, fraud prevention, geolocation, or other operational services on its behalf. Any such providers act only as authorized service providers subject to applicable law and contractual restrictions.
Payment Mechanism means any card, online wallet, financial/bank account or other payment mechanisms used to purchase GOLD COINS.
Platform means the Services provided through any URL or mobile application belonging to, or licensed to us.
Player means any person who Participates, whether or not a Registered Customer.
Prizes means prizes won when playing Promotional Play Games which are redeemable for valuable prizes in accordance with the Sweeps Rules.
Promotional Play means participation in our sweepstakes promotions by playing any Games on the Platform with Sweeps Coins.
Restricted Territories means the states of California, Connecticut, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and Mississippi in the United States, together with any other jurisdiction where the Service, Promotional Play, or a particular feature is prohibited by applicable law, unavailable due to licensing or business decisions, or otherwise identified by us from time to time on the Site, in the Sweeps Rules, during registration, or through geolocation and verification controls.
Registered Customer means a Player who has successfully registered a Customer Account, whether that account is considered active or not.
Standard Play means participating in any Game on the Platform played with GOLD COINS. We may give you GOLD COINS free of charge when you sign up to a Platform and thereafter at regular intervals when you log into a Platform. You may win more GOLD COINS when you play in Standard Play and you may purchase more GOLD COINS on the Platform. You cannot win Prizes when you Participate in Standard Play.
SWEEPS COINS means sweepstakes entries subject to the Sweeps Rules. We may give you Sweeps Coins free of charge when you sign up to a Platform, as a bonus when you purchase GOLD COINS or via each of our free alternative methods of entry as set out in the Sweeps Rules. You may win more Sweeps Coins when you Participate in Promotional Play. YOU CANNOT PURCHASE SWEEPS COINS.
Sweeps Rules means the Sweeps Rules available on the Platform.
Terms of Service means these terms and conditions, as amended from time to time.
Third Party Website means a third-party website not controlled by us.
User Account means an account held by a Registered Customer.
Virtual Coins means GOLD COINS, and SWEEPS COINS.
1.1 We may modify or amend these Terms from time to time. Material changes will be reflected on the Site with an updated effective date, and we may also notify you by email, in-product message, or other reasonable means. Unless a different effective date is stated, changes become effective when posted.
1.2 We may also modify or amend any Incorporated Policy from time to time. Your continued use of the Service after the updated Terms or Incorporated Policies become effective constitutes your acceptance of those changes, except to the extent applicable law requires additional notice or consent.
1.3 If you have any questions about these Terms or the Incorporated Policies, please contact customer support at contact@mintedslots.com.
1.4 In the event of any conflict between the Terms and the Incorporated Policies, the Terms shall control.
2.1 GOLD COINS. The Service includes a License to You to use virtual, in-game tokens, GOLD COINS provided for use on the Platform. No matter the reference, Virtual Coins are non-transferable and may be used subject to this License only. On the Site, Games are currently played with GOLD COINS.
Regardless of the format of the Games of chance presented on the Platform, there is no opportunity for a User on the Platform to win real-money or any prize while playing the Games using GOLD COINS, regardless of whether any purchase was made at any point by the User. GOLD COINS do not have any real money value.
2.2 The License. Subject to Your agreement and continuing compliance with these Terms, we grant You a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service, Games and Virtual Coins solely for Your personal, private entertainment on the Platform and for no other reason.
2.3 No Right to Sell or Assign. The transfer or sale of Virtual Coins by You to any other person is strictly prohibited. You may not sell or assign Your User Account to any other person under any circumstances. Any attempt to do so is in violation of these Terms, will result in closure and forfeiture of the User Account, and may result in a lifetime ban from the Service and possible legal action.
2.4 No Purchase Required. No purchase is required to set up a User Account or play Games. The Platform is committed to at all times providing additional access to GOLD COINS or otherwise to free-to-play games to Users who deplete their balance of licensed GOLD COINS.
2.5 These Terms do not grant You any right, title, property or ownership interest in the Service or any Virtual Coins.
2.6 This Service is licensed, not sold, to You. You agree that we and our own licensors own all rights, title and interest in and to the Service, including all intellectual property rights therein as further specified below in Section 11, and that we retain ownership of the Service even after any installation on Your device. You agree not to delete or in any manner alter the copyright, trademark or other proprietary rights notices or markings which may appear on the Service.
2.7 Except as identified and specified in these Terms, You agree not to:
2.7.1 sell, rent, distribute, transfer, license, sub-license, lend or otherwise assign any rights of any part of the Service to any third party;
2.7.2 copy, modify, create derivative works of the Service (including but not limited to any software that forms part of the Service), including, without limitation, making adaptations or modifications to the Service;
2.7.3 reproduce the Service or any part in any form or by any means;
2.7.4 exploit the Service in any unauthorized way whatsoever, including without limitation, by trespass or burdening network capacity;
2.7.5 disassemble, decompile, reverse engineer, or attempt to derive the source code of the Service, in whole or in part, or permit or authorize a third party to do so, except to the extent such activities are expressly permitted by law;
2.7.6 make the Service available to multiple users by any means, including by uploading the Service to a file-sharing service or other type of hosting service or by otherwise making the Service available over a network where it could be used by multiple devices at the same time;
2.7.7 misrepresent the source of ownership of the Service;
2.7.8 scrape, build databases or otherwise create permanent copies of any content derived from the Service; or
2.7.9 use the Service in any manner intended to harass, threaten, defame, abuse, or otherwise infringe the rights of any other person.
To the extent legally permissible, if your User Account or a particular subscription associated with it is terminated or suspended, or if any Virtual Coins are removed or revoked due to a violation of these Terms, fraud, chargebacks, or operational error correction, refunds will be handled in accordance with these Terms, the applicable purchase terms, and mandatory consumer protection laws.
Your eligibility for continued use of the Service is contingent on Your ongoing compliance with these Terms, in particular:
3.1 You are over 18 years of age or the minimum legal age of majority, whichever is higher, in the jurisdiction in which you are located at the time of accessing or using the Service and are, under the laws of the jurisdiction(s) applicable to You, legally allowed to participate in the Games and access the Service.
3.2 You understand that we are unable to, and do not, provide You with legal advice or any assurance regarding the legality of the Service in Your location, and that confirming Your own eligibility and ongoing compliance with the laws that apply to You remains solely Your responsibility.
3.3 You will ensure that no person under the age of 18 accesses the Service through Your User Account, and You accept full responsibility for any use of the Service — including any use of Your payment method — by any minor or other person to whom You allow access.
3.4 You must not access or use the Games or Service from any Restricted Territory. We may use geolocation, identity verification, payment verification, device signals, or other reasonable measures to determine eligibility and to restrict access where required by law or our policies.
3.5 You access and use the Games only in Your own personal capacity and solely for recreational and entertainment purposes.
3.6 You confirm that all information You provide to us is, and will remain, true, complete, and accurate. Providing information that is false, incomplete, or misleading may, at our sole discretion and to the extent permitted by law, result in the immediate suspension or termination of Your User Account, Your License, and Your access to the Service.
3.7 You will not engage in any fraudulent or unlawful conduct in connection with the Games, and You will not use any automated or software-assisted method, including any form of “bot,” to Participate in the Games. We may invalidate any participation that involves such conduct.
3.8 If, in the reasonable opinion of MINTED SLOTS, we form the view that a player is abusing any promotion, to derive any advantage or gain for themselves or another player, including by way of fraudulent conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or promotional prize as we see fit, or terminate or suspend the User Account of such player without prior notice.
3.8.1 You will not directly or indirectly participate in groups or take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share: (a) hacks or money-making strategies; (b) special offers or packages emailed to a specific set of players and redeemable by URL; or (c) identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading MINTED SLOTS as to a player's identity.
3.9 In relation to any purchase, You must only use a valid form of payment accepted by the Platform or its third-party payment processing provider(s) ("Payment Administration Agent(s)") which lawfully belongs to You (the "Payment Mechanism").
4.1 You must create a User Account in order to access or use the Service.
4.2 Only one User Account is permitted per person. In the event You open or try to open more than one User Account, all User Accounts You have opened or try to open may then be terminated or suspended and any prizes or Virtual Coins balances may be voided.
4.3 If You lose access to Your User Account, You must not register a new User Account. Rather, You must contact customer support via contact@mintedslots.com to have Your User Account status updated.
4.4 You are required to keep Your personal details up to date. If You change Your address, email, phone number or any other contact details or personal information, please contact customer support. The name that You provide to us at registration must match any identification You provide for Your User Account verification.
4.5 You confirm that You will not share Your User Account or password with any other person or let anyone else access or use Your User Account without our written permission. You will not access or use a User Account which has been rented, leased, sold, traded, or otherwise transferred from the User Account creator without our written permission.
4.6 If You become aware, or have reasons to suspect, that the security of Your User Account may have been compromised, including loss, theft or unauthorized disclosure of Your password and User Account details, You must notify us immediately.
4.7 You are responsible for maintaining the confidentiality of Your User Account and accept responsibility for all uses of the User Account, including any purchases (whether or not authorized by You).
4.8 We may close a User Account if it remains inactive for a period of twelve (12) months or longer and is therefore Dormant under Section 6.11. Where reasonably practicable, we may attempt to provide notice before taking such action.
4.9 If You wish to close Your User Account, You may do so at any time by contacting customer support. Closing Your User Account will forfeit all continued access to and right to use, enjoy or benefit from any Virtual Coins associated with Your User Account.
4.10 We reserve the right to refuse to open, suspend, or close a User Account where reasonably necessary for legal compliance, security, fraud prevention, chargeback risk, operational reasons, or Responsible Social Gameplay reasons. Our take-a-break (time-out) and exclusion procedures are described in our Responsible Social Gameplay policy.
4.11 If You have closed Your User Account, You may request that it be reopened by contacting customer support. Any such request will be reviewed by our support and compliance teams in accordance with our customer-protection procedures, and reopening is granted at our discretion.
4.12 We may, at our sole discretion, limit registration to one User Account per person or per IP address.
4.13 We may, at our sole discretion, suspend or deactivate any User Account where we have reasonable grounds to believe that You are playing in coordination with one or more other players — for example as part of a syndicate, club, or group — or are otherwise acting in concert with others in a manner that affects the integrity of the Games.
4.14 You will not, directly or indirectly: (a) attempt to gain unauthorized access to any part of the Service, including by password mining, phishing, or similar means; (b) modify, reverse engineer, or disassemble any part of the Service; (c) introduce any virus, malware, or other harmful code; (d) circumvent the structure or navigation of the Service to obtain information we have chosen not to make publicly available; (e) engage in any cheating or collusion; or (f) use the Service to facilitate any unlawful transfer of funds, including money laundering. We monitor activity in order to detect and prevent such conduct.
4.15 Where we suspect that You have engaged, or are engaging, in fraudulent, unlawful, or improper conduct — including the activities described above or any other breach of these Terms — we may immediately suspend Your access and close Your User Account. In such circumstances we are not obliged to reverse any purchases or to redeem any Sweeps Coins or Prizes held in Your User Account, and we may share relevant information with the appropriate authorities, financial institutions, or payment providers. You agree to cooperate with any investigation we conduct.
5.1 In addition to these Terms, Games offered on the Service may have their own rules which are available on the Service. It is Your responsibility to read the rules of a Game before playing. You must familiarize Yourself with the applicable terms of play and read the relevant rules before playing any Game.
6.1 The name on Your Payment Mechanism must match the name on Your User Account. If it comes to our attention that the name You registered on Your User Account and the name linked to Your Payment Mechanism differ, Your User Account will be suspended, purchases may be voided, and any Virtual Coins balance may be adjusted accordingly. You must promptly notify us if Your Payment Mechanism is cancelled, lost or stolen or if the security of Your Payment Mechanism has otherwise become compromised.
6.2 You acknowledge and agree that we may appoint one or more Payment Administration Agents to process payments from or to you on our behalf. Where required by applicable law, we will provide notice of material changes to payment processing arrangements.
6.3 If one or more of your GOLD COINS purchases is subject to a chargeback request, we may suspend the affected transaction, investigate the matter, and, where reasonably necessary, suspend related account features while the matter is being reviewed. If a chargeback is determined to be validly attributable to your breach, fraud, or unauthorized reversal, the corresponding amount may be treated as a debt owed to us, subject to applicable law, and requests to redeem Sweeps Coins for Prizes may be restricted until the matter is resolved.
6.4 You agree that we and/or our Payment Administration Agents appointed by us from time to time may store Your Payment Mechanism details to process future purchases. By accepting these Terms, you authorize us and/or our Payment Administration Agents to store Your payment credentials in compliance with applicable payment processing regulations.
6.5 Payment Administration Agents act as our service providers or agents for the limited purpose of providing payment-related services. Nothing in these Terms limits any non-waivable rights you may have against us or a payment provider under applicable law.
6.6 All purchases will be in USD.
6.7 MINTED SLOTS and its affiliates offer multiple options for players to purchase GOLD COINS. Players are encouraged to review the available options to determine the most suitable method for their individual requirements. In addition to credit card payments, players who prefer electronic banking may utilize the ACH method to purchase GOLD COINS through MINTED SLOTS. This process requires players to provide certain personal information and relevant banking details.
6.8 If your payments are made by ACH/electronic debit, you agree to the following:
(a) recurring payments will be made automatically on or after the completion of the initial period relating to your first payment. The authority you give MINTED SLOTS and its affiliates to charge your account with an ACH debit will remain in effect until you notify us;
(b) if the amount of your payment changes, we will notify you at least 10 days before payment date using the e-mail address we have on file; and
(c) should any payment be returned for insufficient funds, we may re-present it in accordance with applicable banking rules up to two (2) times, and a returned-item handling fee of up to US$30 may apply.
6.9 Where You make a purchase, licensed GOLD COINS will ordinarily be credited to Your User Account without delay, except where a delay arises from circumstances outside our control, such as a force majeure event, loss of connectivity, or service interruption.
6.10 When You make a purchase, You will receive two confirmations: (i) an on-screen confirmation that the transaction has taken place; and (ii) an email to the email address on Your User Account confirming that the transaction has taken place.
6.11 GOLD COINS may expire if a User Account becomes Dormant. For the purpose of these Terms, "Dormant" means there has not been any recorded login or logout for a period exceeding twelve (12) consecutive months, subject to applicable law and any mandatory consumer rights.
6.12 All purchases of GOLD COINS are final and are not refundable, transferable, or exchangeable. You agree to notify us of any billing error or discrepancy within thirty (30) days of the purchase; if You do not, You waive any right to dispute it. You are responsible for, and agree to reimburse us for, any reversals, chargebacks, fines, penalties, and related costs arising from payments authorized or accepted through Your User Account, whether or not authorized by You.
6.13 You may participate in a Game only where Your User Account holds sufficient GOLD COINS or SWEEPS COINS (as applicable) for that participation. We do not extend credit of any kind for the purchase of Virtual Coins, and we may set minimum or maximum purchase amounts from time to time as displayed on the Site.
6.14 You may contact customer support at support@mintedslots.com. We aim to respond as soon as reasonably practicable.
You are responsible for chargebacks, reversals, fines, and related costs to the extent they arise from your breach of these Terms, fraud, misuse of a Payment Mechanism, or unauthorized activity attributable to you, subject in each case to applicable law.
7.1 All promotions, contests, and special offers are subject to these Terms, the official rules of the promotion, contest, or special offer, and any additional terms that may be published at the time of the promotion, contest or special offer.
7.2 We reserve the right to withdraw or alter any such promotions without prior notice to You at our sole discretion.
7.3 SWEEPS COINS are given away for free and cannot be purchased. It is designed to be part of Promotional Play. In accordance with the Sweeps Rules:
(a) unless we require otherwise in accordance with section 7.3(b), any SWEEPS COINS allocated to you is only required to be played once before it is eligible to be redeemed as a prize; and
(b) we may, in our sole discretion, require that any SWEEPS COINS allocated to you be played a greater number of times (not exceeding 20) in any combination of Promotional Play Games before it is able to be redeemed as a prize;
(c) SWEEPS COINS are only valid for 90 days from the date you last logged on to your account and will thereafter automatically expire.
7.4 We reserve the right at our sole discretion and without any requirement to provide a justification to exclude You from any promotions, contests or special offers that may be offered from time to time.
7.5 We may exclude or suspend You from any promotion, contest, or special offer where we believe You have attempted to participate using more than one User Account, or have engaged in any fraudulent or unlawful activity, whether or not You would otherwise have won. Where multiple User Accounts have been used, we may suspend those accounts and withhold any related promotional benefit.
7.6 You grant us an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use, in any manner we see fit and without further acknowledgement of You as author, any content You submit or publish as part of a promotion, contest, or competition.
8.1 Where You redeem Prizes for cash, payment will ordinarily be made to the Payment Mechanism You used to purchase GOLD COINS or, where that is not reasonably possible, to an alternative financial account that You nominate and that is legally and beneficially owned by You. We may require that the same Payment Mechanism be used for redemption.
8.2 We may charge reasonable processing fees in connection with Prize redemption and may set a minimum redemption threshold of 60-100 Sweeps Coins (US$60-US$100). Any such fee or threshold will be disclosed on the Platform.
8.3 It is Your responsibility to ensure that Your financial institution will accept payment from us. We will not make payment into an account that does not match Your verified name or that is not legally and beneficially owned by You.
8.4 We may, in our sole discretion, limit the total value of Prize redemptions to US$10,000 per day, or to such other amount over any period as we consider necessary to satisfy our regulatory obligations or the requirements of our partners and suppliers.
8.5 Cash Prizes will be paid only into an account or wallet on which one of the names matches the name registered to Your User Account, and only where all verification checks we require are completed to our satisfaction. We will not make payment into: (a) a joint account or wallet where one of the holders is a minor; (b) a custodial account; or (c) any account held on trust for, or for the benefit of, a third party.
8.6 You are solely responsible for the accuracy of any financial details You provide. Where You have chosen to redeem a Prize for cash and we have processed payment using the details You supplied, the redemption is complete and we are not required to reverse or reissue it, even if those details were inaccurate.
8.7 Where Your financial institution will not accept payment from us, or Your account does not meet these requirements, You will be asked to nominate an alternative account, payment may be delayed, and if You do not nominate a compliant account within Thirty (30) days of our request, we are not obliged to make the payment and may, in our discretion, deem the relevant Prizes void.
8.8 Where these Terms permit Prizes to be redeemed for options other than cash, such as gift cards, the available options, their values, and any applicable conditions will be as published on the Platform at the relevant time.
8.9 We process requests to redeem Prizes in the order in which they are received. Our goal is to process your request as soon as practicable. However, we will only process one Prize redemption request per customer account in any one-day period. Where you choose to redeem Prizes for cash you acknowledge and agree that it may take up to 10 business days to process the relevant payment into your nominated bank account.
8.10 There may be delays in payments due to our identity verification process and certain Payment Mechanisms will require additional verification at the time of redemption. Payments of over US$10,000 may require a longer processing time than usual due to bank clearance and security and fraud checks and may also be paid in more than one lump sum. This may add up to 7 days to the normal processing time but is dependent on the circumstances of each individual case.
8.11 Without limiting section 8.4, Players can request to redeem Prizes of any value, however we reserve the right to allocate or pay Prizes in smaller increments over a number of days until all of the Prize has been allocated or paid.
8.12 If you choose to redeem Prizes for cash but refuse to accept payments made to your nominated bank account by MINTED SLOTS, you must refuse the amount in its entirety. Where you refuse to accept payment to your nominated bank account more than twice in any three-month period, MINTED SLOTS reserves the right to suspend your customer account to undertake investigations to ensure that the Site is not being used as a vehicle for fraudulent activity.
8.13 If we mistakenly credit your customer account from time to time with Prizes that do not belong to you, whether due to a technical error, human error or otherwise, the amount credited will remain MINTED SLOTS property and will be deducted from your customer account. If you have been transferred cash or gift cards that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will constitute a debt owed by you to us. In the event you discover an incorrect crediting, you are obliged to notify Customer Support via contact@mintedslots.com without delay.
8.14 Florida Players. Notwithstanding any other provision of these Terms, for Players physically located in Florida, the maximum redemption value of Sweeps Coins won on any single spin or play is US$5,000.
9.1 You acknowledge that we, or a third party acting on our behalf, are entitled to conduct any verification checks (including but not limited to age and identity verifications and credit background checks) that we may reasonably require and/or that are required of us under applicable laws and regulations or by relevant regulatory authorities. You agree to comply with all verification checks in a timely manner.
9.2 You agree that we may restrict Your opening or use of a User Account pending any verification checks having been completed to our satisfaction.
9.3 The documents required may include, but are not limited to, photo identification, such as a government-issued passport or driver's license; a utility bill that matches the address registered on Your User Account; and source of wealth or source of funds documentation such as a payslip or bank statement.
9.4 Where any verification check cannot be completed — including where You do not provide requested documentation within Thirty (30) days of our first request — we are under no obligation to continue the check and may, at our discretion, close or restrict Your User Account as we reasonably consider appropriate.
9.5 You acknowledge that we may engage third-party service providers to carry out identity, location, and other verification checks based on the information You provide. You must enable location services on Your device in order to use the Service and access Your User Account.
10.1 We are committed to supporting Responsible Social Gameplay and encourage You to make use of the tools we provide to help manage Your activity. You may at any time request a time-out (take-a-break) or self-exclusion from the Games, and You may set limits on Your GOLD COINS purchases or on the amount of SWEEPS COINS You play.
10.2 While we will take reasonable steps to give effect to the Responsible Social Gameplay measures You request, we do not accept liability where You continue to play, or seek to access the Service, with the intention of circumventing those measures, or where we are unable to enforce them for reasons outside our reasonable control.
10.3 Full details are set out in our Responsible Social Gameplay policy via: https://sites.google.com/view/msrtg.
11.1 These Terms grant You only a right to use the Service and do not transfer to You any ownership interest in the Service.
11.2 All rights, title, and interest in and to the Service — including any copyright, patent, trademark, trade secret, or other intellectual property right — remain our sole property or, where licensed from a third party, the property of that third party.
11.3 Your use of the Games does not give You any ownership of the underlying intellectual property. The software, source and object code, the look and feel of the Games, audio-visual elements, music, artwork, animations, images, text, characters, gameplay records, and all related materials remain vested in us or our suppliers.
11.4 You acknowledge that You have no ownership or other proprietary interest in Your User Account, and that all rights in the User Account are and remain ours.
12.1 You are responsible for ensuring that Your User Content complies with all applicable laws. You agree not to submit, or transmit to other users, any content that is defamatory, inaccurate, abusive, obscene, offensive, threatening, harassing, unlawful, or that infringes the rights of any other person.
12.2 You will not provide false, misleading, or inaccurate information to us or to other users. If information You have provided later becomes inaccurate, You will notify us promptly.
12.3 We may, at our discretion and without notice, remove any User Content, but we are not obliged to do so and assume no obligation to monitor the Service. We are not responsible for the conduct of any user, and Your use of the Service is at Your own risk.
12.4 You grant us an irrevocable, sub-licensable, transferable, worldwide, royalty-free license to reproduce, modify, adapt, publish, distribute, and otherwise use any User Content, and to incorporate it into other works in any media now known or later developed.
12.5 You also grant us the right to use Your name, likeness, and any other information contained in Your User Content in connection with that content or Your User Account, without obligation to You. To the extent permitted by law, You waive any moral rights and rights of attribution in Your User Content.
12.6 You acknowledge and agree that all User Content whether publicly posted or privately transmitted to the Service is at Your sole responsibility and risk. We disclaim any responsibility for the backup and/or retention of any User Content transmitted to the Service.
12.7 Prohibited Content; User Content that is prohibited in the Service includes, but is not limited to:
User Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
harassing User Content;
User Content of a sexual or offensive nature;
User Content that promotes terrorism or religious hatred;
User Content that promotes illegal activities or conduct that is abusive, threatening, obscene or defamatory;
User Content of commercial nature without authorization from us; or
User Content promoting the services of another business or competitor.
12.8 If You see any material in the Service that in Your belief is offensive, hateful, harassing or that You otherwise think is prohibited, please notify us by contacting contact@mintedslots.com.
13.1 The Service may contain links to content owned and/or operated by third parties, for instance third-party advertisers or payment providers. Any separate charges or obligations that You may incur in Your dealings with these third parties are Your sole responsibility. We are not responsible for any such third-party services or content and do not have control over any materials made available therein.
13.2 Our inclusion of a link to any third-party website, service, or content does not imply our endorsement of it or any guarantee as to its content, functionality, or accuracy.
13.3 We have no control over third-party websites, services, or content and accept no responsibility for them. Such third parties may collect data or request personal information from You; we are not responsible for their privacy practices, and we encourage You to review the terms and privacy policies that apply to them.
13.4 We do not assume any liability to You for any third-party products, services, materials, or websites, and the relevant third party remains solely responsible for what it provides to You.
13.5 Where You use third-party social media platforms to discuss the Service, You acknowledge that: any content You post there is subject to that platform's terms; You will not post content that is false, misleading, or defamatory toward us, our staff, agents, officers, or other players; and we are not responsible for content posted by You or others on such platforms.
14.1 Disclaimer of Warranties. To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Without limiting this, we do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that any defects will be corrected, that it will be free of viruses or other harmful components, or that it will meet Your requirements.
14.2 Some jurisdictions do not permit the exclusion of certain warranties, so some of the above exclusions may not apply to You; in those cases our warranties and liability are limited to the fullest extent permitted by applicable law.
14.3 We are not liable for any downtime, interruption, error, lag, or other technical disruption to the Service or Games, nor for any attempt by You to participate by methods not intended by us.
14.4 We accept no liability for any loss or damage said to arise from the Service, including delays or interruptions, loss or corruption of data, communication failures, any person's misuse of the Service, or any error or omission in the Service.
14.5 In the event of a system malfunction affecting the Service, all affected Game play will be void.
14.6 In the event of an error or malfunction in a Game, all Game play resulting from that error or malfunction will be void.
14.7 We may remove any Game from the Service at any time. Where a Game shows incorrect behavior affecting game data or Virtual Coins balances — whether due to error, misconfiguration, or a defect — the affected results will be cancelled, and we may adjust User Account balances and details as needed to correct the error.
14.8 We may suspend all or part of the Service at any time and will, where reasonably practicable, seek to restore it promptly.
14.9 We may declare participation in a Game void, in whole or in part, where we reasonably determine there has been an obvious error, misprint, or technical fault affecting the game, its odds, or its software.
14.10 Where Virtual Coins or Prizes are awarded to You in error — whether through human error, a defect in the Service, or a Game's failure to operate as intended — we are not required to honor them, and any such awards may be voided.
14.11 Where there is a discrepancy between the result shown on Your device and the result recorded by our server, we may treat the server result as the authoritative and governing result.
15.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINTED SLOTS, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (COLLECTIVELY, THE "RELEASED PARTIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
15.2 Indemnification. To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless the Released Parties from and against third-party claims, liabilities, damages, judgments, awards, losses, costs, expenses, and reasonable attorneys' fees arising out of or relating to your breach of these Terms, your unlawful use of the Service, your fraud or misconduct, or your infringement of another person's rights.
15.3 Limitation Period. To the extent permitted by applicable law, any claim arising out of or relating to the Service or these Terms must be brought within one (1) year after the claim arose, or within any longer period required by applicable law.
15.4 Cap on Liability. To the maximum extent permitted by law, the aggregate liability of the Released Parties for claims arising out of or relating to the Service will not exceed the greater of (a) the total amount you paid to us during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) US$100. This cap does not apply to liability that cannot be excluded or limited under applicable law.
15.5 You acknowledge that the warranty disclaimers in Section 14 and the limitations of liability, indemnities, and limitations of remedy in this Section 15 are a material basis of these Terms and have been taken into account in the agreement between You and us.
15.6 Nothing in these Terms operates to exclude or limit our liability for death or personal injury to the extent directly and proximately caused by our negligence or willful misconduct, or any other liability that cannot lawfully be excluded.
Customer Support
16.1 If You need customer support in relation to the Service, You may contact us by email at contact@mintedslots.com.
16.2 To protect Your privacy, You should communicate with us using the email address registered to Your User Account; failure to do so may delay our response.
Initial Dispute Resolution Procedure and Conference
16.3 Before commencing arbitration or any formal proceeding, You and we agree to first attempt to resolve any dispute informally. Submitting a Notice of Dispute and taking part in an informal resolution conference (by telephone or video) is a condition precedent to starting arbitration under Section 17.
16.4 The party raising a dispute must give the other written notice of its intention to begin an informal resolution conference. The conference will take place within forty-five (45) days of that notice, unless the parties agree otherwise or applicable law requires a different period.
16.5 Informal resolution conferences are conducted individually between You and us; the disputes of multiple individuals may not be combined into a single conference. A party may be accompanied by counsel at its own expense, but the party must also attend and participate.
16.6 A Notice of Dispute sent to contact@mintedslots.com must include: (a) the username and/or email address registered to Your User Account; (b) Your first and last name as registered; (c) Your residential address; (d) Your telephone number; (e) a clear description of the complaint and its basis; (f) any relevant dates; and (g) the remedy or amount You are seeking.
16.7 We will acknowledge Your notice within seven (7) working days and will respond in writing or arrange a conference within forty-five (45) days of receiving it, unless the parties agree otherwise. Failure to provide the information above may delay our ability to respond and may extend the period before a formal proceeding may begin, to the extent permitted by these Terms.
16.8 The parties shall use good-faith efforts to settle any Dispute, claim, question, or disagreement before commencing formal arbitration under Section 17 or litigation where arbitration does not apply. If the parties do not reach an agreed solution within forty-five (45) days from the informal dispute resolution conference, then either party may initiate arbitration or other formal proceedings to the extent permitted by these Terms and applicable law.
16.9 The informal dispute resolution process described in this Section 16 is intended to be a condition precedent to commencing a formal proceeding where permitted by applicable law. Any applicable limitations period will be tolled only for the period during which the parties are actively participating in the informal dispute resolution process.
16.10 Regardless of whether you decide to opt out of arbitration, the terms set forth in this Section 16 Initial Dispute Resolution shall remain in full force and effect as part of these Terms.
PLEASE READ THIS ARBITRATION AND CLASS ACTION WAIVER AGREEMENT CAREFULLY. IT MAY REQUIRE YOU AND MINTED SLOTS TO RESOLVE CERTAIN DISPUTES BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY, RATHER THAN IN COURT.
IF YOU HAVE NOT PREVIOUSLY AGREED TO AN ARBITRATION PROVISION WITH US IN CONNECTION WITH YOUR USE OF THE SERVICE, YOU MAY OPT OUT OF THIS SECTION 17 BY FOLLOWING THE INSTRUCTIONS IN SECTION 17.13 WITHIN THIRTY (30) DAYS AFTER YOU FIRST ACCEPT THESE TERMS.
This Section 17 shall be construed under and governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, to the extent applicable.
UNDER THIS AGREEMENT, SUBJECT TO APPLICABLE LAW, YOU MAY NOT PROCEED AS A CLASS REPRESENTATIVE, AS A MEMBER OR PART OF ANY PROPOSED CLASS, COLLECTIVE ACTION OR MASS ARBITRATION, AS A PRIVATE ATTORNEY GENERAL, QUI TAM ACTION OR UNDER ANY REPRESENTATIVE PROCEEDING, AND YOU MAY NOT OTHERWISE SEEK TO RECOVER ON BEHALF OF OTHERS OR FOR THE USE OR BENEFIT OF OTHERS IN ANY TYPE OF CLAIM OR ACTION. You and MINTED SLOTS further agree that any arbitration pursuant to this AGREEMENT shall not proceed as a class, group or representative action.
ARBITRATION MEANS YOU WILL NOT BE ABLE TO SEEK DAMAGES IN COURT OR PRESENT YOUR CASE TO A JURY.
17.1 Acceptance. By using or accessing the Service, or clicking to accept these Terms where that option is made available, you confirm that you have read and agree to this Section 17, unless you timely opt out as provided below.
17.2 Scope of Agreement to Arbitrate. You and MINTED SLOTS agree that any dispute, claim, or controversy arising out of or relating to your use of the Service, any purchase or transaction, these Terms, or the Privacy Policy (a "Dispute") will be resolved by binding arbitration on an individual basis, except to the extent a claim is not arbitrable under applicable law. Questions regarding the interpretation, applicability, enforceability, or formation of this arbitration agreement may be decided by the arbitrator to the extent permitted by law.
17.3 Notwithstanding the agreement to arbitrate, either party retains the right to bring a claim in a small claims court for any dispute that falls solely within that court's jurisdiction.
17.4 No Preclusive Effect Beyond the Parties. Any issue determined in arbitration or other proceeding between the parties shall be decided only as between those parties, except to the extent applicable law provides otherwise.
17.5 Third-Party Beneficiaries. These Terms do not create third-party beneficiary rights except for affiliates, licensors, service providers, successors, and assigns of MINTED SLOTS to the extent expressly stated in these Terms.
17.6 Intellectual Property Carve-Out. Notwithstanding the requirement to arbitrate in this Section 17, you and MINTED SLOTS are not required to arbitrate any claims for the alleged unlawful use of copyrights, trademarks, trade names, trade dress, logos, trade secrets, or patents, and the parties agree that in the event of such infringement they shall also be entitled to seek injunctive relief from a court of competent jurisdiction.
17.7 Separate Agreement. This Section 17 is a separate agreement between You and us governed by the Federal Arbitration Act. Any finding that all or part of the Terms, the Service, the Platform, or the Privacy Policy is invalid or unenforceable will not affect the validity or enforceability of this Section 17.
17.8 Applicable Law. While the Federal Arbitration Act governs this Section 17, to the extent the law of any jurisdiction is considered in relation to the enforceability or scope of this Section 17, the parties agree that the law of Hong Kong applies, without regard to conflict-of-law principles.
Initiating Arbitration Under JAMS Rules
17.9 Following completion of the informal dispute resolution process required by Section 16, either you or MINTED SLOTS may commence arbitration of a Dispute in accordance with the JAMS Comprehensive Arbitration Rules and Procedures in effect at the time arbitration is initiated, subject to this Section 17 and applicable law.
17.9.1 Arbitration will proceed on an individual basis only.
17.9.2 The arbitration will be handled by a sole arbitrator unless applicable law or the JAMS rules require otherwise.
17.9.5 Subject to the arbitrator's discretion and the applicable JAMS rules, either party may request that the arbitrator resolve dispositive issues in an efficient preliminary phase.
17.9.6 Unless prohibited by the JAMS rules, the arbitration will be held in HONGKONG or, at either party's election, conducted by telephone or other remote electronic means.
17.9.7 The JAMS rules govern the payment of arbitration fees. You will be required to pay filing fees of no more than US$250 in connection with any arbitration under this Section 17, and You remain responsible for Your own attorneys' fees.
17.9.8 Except as otherwise limited by these Terms or applicable law, the arbitrator may award the same individualized remedies that would be available in court, except that the arbitrator may not award relief on behalf of anyone other than the individual party seeking relief.
17.9.8.1 To the extent permitted by law, punitive or exemplary damages are waived unless such waiver is prohibited by applicable law.
17.9.8.2 Incidental, indirect, or consequential damages are excluded to the same extent they are excluded under Section 15 and applicable law.
17.9.9 The arbitration decision and award shall consist of a written statement signed by the Arbitrator regarding the disposition of each claim and the relief, if any, as to each claim. Unless the parties agree otherwise, the award shall be a reasoned award and contain a concise written statement of the reasons for the award.
17.9.10 Except as and to the extent otherwise may be required by law, the arbitration proceeding, pleadings, and any award shall be treated as confidential and shall not be used by the parties except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its confirmation and enforcement.
17.9.11 In the event JAMS is unavailable or unwilling to hear the dispute in accordance with this Agreement, the parties shall agree to, or a court shall select, another arbitration provider subject to the procedural agreements of this Section 17.
17.9.12 Any appellate review of an arbitration award will be available only if permitted by the applicable JAMS rules, by a separate written agreement of the parties, or by applicable law.
17.10 Batch Arbitration. If twenty (20) or more similar arbitration demands are submitted against MINTED SLOTS by or with the assistance of the same law firm or coordinated firms, the parties agree that the batch arbitration procedures, if any, will be determined in accordance with the then-applicable JAMS rules and applicable law.
17.11 By submitting a demand for arbitration, each party certifies that, to the best of its knowledge after reasonable inquiry, the demand is not made for any improper purpose, the legal contentions are warranted, and the factual contentions have, or are likely to have, evidentiary support. The arbitrator may impose any relief or sanction available under the applicable rules for a breach of this certification.
Option and Procedure to Opt Out of Arbitration
17.12 If you have not previously agreed to an arbitration provision in connection with your use of our Service, you may opt out of this Section 17 by following the instructions below. If you do not opt out, this Section 17 will apply to future Disputes to the maximum extent permitted by applicable law.
17.13 OPT-OUT. To opt out, you must send an email to contact@mintedslots.com with the subject line "OPT-OUT" within thirty (30) days after you first accept these Terms. Your email must include your full name, the email address associated with your User Account, and a clear statement that you wish to opt out of the arbitration and class action waiver provisions of Section 17.
17.14 Whether to agree to arbitration is an important decision. You are encouraged to conduct Your own research and to consult counsel, at Your own expense, regarding the consequences of Your decision.
Waiver of Class Relief and Collective Action
17.15 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR MINTED SLOTS MAY PROCEED IN ARBITRATION OR IN COURT AS A CLASS REPRESENTATIVE, AS A MEMBER OF ANY CLASS OR REPRESENTATIVE ACTION, OR OTHERWISE SEEK RELIEF ON BEHALF OF OTHERS.
17.16 This Section 17 applies only to the extent permitted by law. If any provision of this Section 17 is found to be unlawful, void, or unenforceable, that provision will be severable and will not affect the validity of the remainder, which will continue in full force and effect.
END OF SECTION 17 — ARBITRATION AGREEMENT
18.1 EACH PARTY HEREBY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THE SERVICE, TO THE EXTENT SUCH PROCEEDING IS PERMITTED TO BE BROUGHT IN COURT.
19.1 Entire Agreement. These Terms constitute the entire agreement between You and us with respect to Your use of the Service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and us with respect to Your participation.
19.2 Tax and Interest. MINTED SLOTS IS NOT A FINANCIAL INSTITUTION. You will not receive any interest on outstanding Prizes and you will not treat MINTED SLOTS as a financial institution. You are solely responsible for any taxes which apply to Your use of the Service.
19.3 Force Majeure. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside of our reasonable control, including but not limited to an act of God, hurricane, war, fire, riot, earthquake, weather, pandemic or endemic, terrorism, act of public enemies, strikes, labor shortage, actions of governmental authorities or other force majeure event.
19.4 Severability. In the event any provision of these Terms is held unenforceable, such provision will be ineffective but shall not affect the enforceability of the remaining provisions. To the fullest extent allowable by law and equity, the parties agree that any such provision may be blue-penciled or otherwise construed by the forum presiding over any dispute to give effect to the intent of the parties and consistent with the overall purpose and intent of the agreement, and may be deemed replaced by an enforceable provision that comes closest to the intention underlying the unenforceable provision.
19.5 Assignment. These Terms are personal to You, and are not assignable, transferable or sub-licensable by You except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to You, and in such case the Terms shall apply to and bind any successor-in-interest or assignee of ours.
19.6 Third-Party Beneficiaries. You further agree and intend that these Terms are entered into for the express benefit of your spouse, heirs, children and next-of-kin and shall bind same to the extent of any claims arising from your use of the Service which is brought by them or by any person for their use or benefit.
19.7 Entire Agreement. These Terms contain the entire agreement between you and us regarding the subject matter hereof and supersede prior understandings on that subject, except to the extent additional terms are expressly incorporated by reference.
19.8 Business Transfers. In the event we undergo a change of control, merger, acquisition, or sale of assets, Your User Account and associated data may be part of the assets transferred to the purchaser or acquiring party.
19.9 Waiver. Our failure to assert breach or a violation of these Terms or otherwise failure to exercise any rights under these Terms shall not constitute or be deemed a waiver or forfeiture of such rights or a waiver or forfeiture of such rights in the future.
19.10 Survival of Obligations. Sections 14, 15, 16, 17, 18, 19, and 20, together with any provisions that by their nature should survive termination, will survive termination of these Terms or your User Account.
20.1 Governing Law. Subject to the Arbitration Agreement in Section 17, these Terms and the related Service are governed by the laws of Hong Kong, without regard to conflicts-of-law principles, except to the extent mandatory law in your jurisdiction requires otherwise.
20.2 Exclusive Forum. Subject to the Arbitration Agreement in Section 17, any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity of these Terms, that is not required to be resolved by arbitration will be submitted exclusively to the courts of competent jurisdiction in Hong Kong, and each party consents to that forum, except where applicable law provides otherwise. A motion to compel arbitration or to confirm, vacate, or enforce an arbitral award may be brought in any court with competent jurisdiction.
Email: contact@mintedslots.com