Privacy Policy
Your privacy and data security are extremely important to us. We are committed to the responsible management, protection, and use of your personal information.
This Privacy Policy (the “Policy”) serves to explain what information Novatech Global (or MSafe Mobile Security) and its affiliates and subsidiaries(collectively,"we","us","MSafe" or "our") collect, and how we use and protect your information when you use any mobile applications that we develop and are available for download in the Google Play Store. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. Our Privacy policy applies to all users, and others who access the App (“Users”).
1. What Information Do We Collect?
The data obtained for processing depends on the product or service, and it is recommended that users carefully read the agreements and related statements accepted during installation or usage of software or service.
Some data are non-personal, according to laws of certain countries. Regardless of the type of data and territory where data was received or processed, we use the highest standards of data protection and apply various legal, organizational, and technical measures in order to protect user data, guarantee safety and confidentiality, as well as ensure users' rights guaranteed under applicable law.
The data depends on the products and services you use, and could include the following:
License/ subscription information
It is processed in order to recognize legitimate users. This data is needed to maintain communication between the product and MSafe services – sending and receiving product databases, updates, etc.
Product information
Data on the product's operation and its interaction with the user is also analyzed. For example, how long does threat scanning take? Which features are used more often than others? Answers to these and other questions help developers to improve products, making them faster and easier to use.
Device data
Data such as device type, operating system, etc. may be needed so the user doesn't have to buy a new license for the security product after reinstalling the operating system. This information also helps us to analyze cyberthreats, because it shows how many devices are affected by any specific threat.
Threats detected
If a threat (new or known) is found on a device, information about that threat is sent to Msafe. This enables us to analyze threats, their sources, principles of infection, etc., resulting in a higher quality of protection for every user.
Operating System events
New malware can often be identified only by its suspicious behavior. Because of this, the product analyzes data on processes running on the device. This makes it possible to identify early on processes that indicate malicious activity and to prevent any damaging consequences, such as the destruction of user data.
Information on installed applications
This information (including app permissions status, App brand, App model,...) helps to create lists of harmless applications and prevents security products from mistakenly identifying such applications as malicious. In addition, this information helps us to offer users security solutions that best match their needs.
Unique identifier of the mobile device
This device identifier is generated on user device on Android 8 and higher, using the Advertising ID of the device. We do not process the Advertising ID in clear text; we process only its hash sum. In case user has reset the value of the Advertising ID, the new value of the unique identifier of the mobile device will be associated with the old value, which is necessary for the correct use of the device with services.
Device Location:
To pinpoint and display the location of a lost or stolen device, we may use GPS location data or location data based on Wi-Fi or mobile network. This information may include geographic coordinates.
Location History:
To support the "Where is My Device" feature, we may store the location history of the device, including its previous locations.
Session duration; number of users and sessions; data related to session activity; first open time timestamp.
The date of late scanning and timestamp
We may collect the date of late scanning and timestamp in order to provide you with app functionality such as scan,....
Network and Connectivity Status:
To determine the device's network status and connectivity capabilities, we may collect information about mobile network status, Wi-Fi status, and internet connectivity status.
User contact data
Email addresses are used for authorization on the Msafe web portals which enables users to manage their protection remotely. Users can also choose to specify the names (or nicknames) by which they would like to be addressed on the My Msafe portal and in emails. Contact information is provided by users at their own discretion. In addition, the email address is also used for us to ask you to confirm your right to change the code when you want to change the secret code you have set up.
Data about stolen device for Where is my deceive feature
The Where is my device feature provides certain remote access and control functions designed to protect data on your mobile phone in case of theft, as well allows you to receive information about the location of the stolen device. The where is my device feature has the function of taking a photo of the person using your device (in case your phone is stolen), so MSafe will collect this image to send to you (through the account you registered to use the service with MSafe). We commit that these images will not be shared with any other third parties.
Monetization and Analytical Information from Other Sources
Third-party SDKs integrated in our app may access your information, including:
*Google Advertising ID
* Demographic data (e.g. determination of your IP address)
* Data to fight against fraud (e.g. click fraud in advertising)
* Data associated with your device (e.g. device type, technological information, country)
* Data to do advertising, marketing and analysis
* Advertisers may store or read cookies
The third-parties include monetization partners, such as Google Admob, Facebook Audience Network, and also analytical tools partners, such as Firebase, Google Analytics, Facebook Analytics. The links to the above-mentioned platforms’ privacy policy are attached in the section “Third-party Privacy Policy”.
Other Information
We may collect information that you directly and voluntarily provide to us. The information includes but is not limited to: your email address, the content of feedback, and the content of questionnaire answered by you.
We do not collect any Special Categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
2. How Do We Use the Information?
We only use the Personal Information we collect to offer services and features that can be tailored to users’ needs, and even allows us to customize the Services to make the users’ experiences with MSafe as useful and enjoyable as possible. We (and our third-party service providers) use the Personal Information, including Usage Data, as follows:
2.1 Service Delivery:
to provide you with our Services and related customer service;
to process your registration and account creation with the Services, including verifying your contact information is active and valid;
to identify you as a user in our system;
to provide you with information, products or Services that you have requested or agreed to receive;
to provide improved administration of our Websites and Services;
to process transactions you initiate, process payments and provide accurate billing.
2.2 Compliance & Operations:
to send you administrative e-mail notifications, such as order confirmations, order status updates, security, or support and maintenance advisories;
for compliance fraud prevention and safety, including enforcing our terms of service and this Privacy Policy, protecting our rights privacy, safety, or property and/or that of you or others, and protecting against, investigating or deterring fraudulent, harmful, unauthorized, unethical or illegal activity;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
to notify you about changes to our Websites or Services;
to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
to create Anonymous Data by excluding information that makes the information personally identifiable to you;
to contact you with regard to your use of the Websites or Services and, in our discretion, changes to the policies or functionality for our Websites or Services;
to process your application (and perform other recruitment-related functions) if you apply for employment with us;
to perform other functions as described at the time of collection, with your consent, or as further described in this Privacy Policy.
2.3 Marketing:
to send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of MSafe;
to market our products or Services, including recommending products or Services that might be of interest to you.
2.4 Research & Development:
to improve our Websites and Services;
to present the contents of our Websites and Services in a suitable and effective manner for you and for your computer; and
to improve the quality of experience when you interact with our Websites and Services for internal business purposes.
In addition to the above, we may use Anonymous Data to analyze request and usage patterns so that we may enhance the content of our services and improve navigation on the Services. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
3. What Information Do We Share?
3.1 As mentioned above, your personal information may be shared with our third-party partners. We may disclose your personal information to our business partners, including advertisers, publishers, and data tracking companies. These business partners may use your personal information to show you advertisements, measure your ad interaction, and better understand the app traffic usage or user behavior in order to improve their services. Such partners’ use of the information that we disclose to them will be governed by their privacy policies.
3.2 Besides, we may share and disclose personal information to third parties in the following situations:
To comply with valid legal requirements, investigations, or legal processes, or if we believe such disclosure is required by law.
To obtain or maintain insurance, manage risks, or protect legal rights, whether in court proceedings or administrative or out-of-court procedures.
To protect the safety, rights, property, or security of MSafe, you, or any third party.
In response to a breach or attempted breach of the security of our website or services.
To defend or assert our legal rights based on any Terms of Use, policies applicable to the Services, or any other agreements you may have with MSafe.
At the request of a government authority conducting an investigation.
3.3 Third-Party Payment Processing
As of the date of this Privacy Policy, all online payments for the Services are handled by either Google Play (https://play.google.com/store) or the App Store (https://www.apple.com/ios/app-store/), depending on the user’s device. We do not process, record or maintain your credit card or bank account information, and all transactions conducted on Google Play and the App Store are subject to their respective terms of service available at https://play.google.com/intl/en_us/about/play-terms.html and For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://www.google.com/intl/en/policies/privacy/ (for Android devices)
4. What Are the Important Permissions We Request?
We may ask you to provide certain permissions in order to let our app perform properly. You may choose to opt-out anytime, but please note that not giving us these permissions can result in malfunctioning of our app. The permissions we ask are listed below:
Access the camera to take photos of the person using your device when it's lost or stolen (for the Where is my device feature) and to hide the photos and videos you just took using the photo and video vault feature.
Access device's storage for Private Photo Video & File Vault feature.
SYSTEM_ALERT_WINDOW and ACTION_MANAGE_OVERLAY_PERMISSION (Overlay other application).We request this permission to perform the lock your phone and trigger an alarm function in the where is my device feature when your phone is lost or stolen.
Overlay Other Application: We request this permission to to deliver real-time notifications about scanning results for the automatic scan feature
For Contact Hiding function: If a user wants to set an avatar for the contact they are adding when using the 'hide contact' feature, we need to have to manage external storage (or write file) and access the camera permissions so the user can set the desired avatar .
READ_MEDIA_IMAGES, READ_MEDIA_VIDEO, MANAGE_EXTERNAL_STORAGE (or Write file): We need these permissions to hide photos, videos, files for the private photo video, file vault feature to work
Location permission is required since this program will be accessing IP addresses and doing DNS queries.
Query all packages to identify risky apps installed on the phone (for the newly installed app's scanning function of the automatic scan feature).
This app requests access to your device's storage, as well as your system and user apps, as well as your phone's features and settings.
5. How We Collect Your Information ?
We and our third-party service providers use different methods to collect information from and about you including through:
5.1 Direct interactions.
You may choose to give us your Identity, Demographic, Contact, Financial, Profile, or Marketing and Communications Information by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes Personal Information you provide when you:
purchase or subscribe to our products or services;
create an account through the Services;
subscribe to emails or newsletters;
request services (including demos) or other information;
enter a competition, promotion or survey;
register for an event or participate in an event in which we participate; or
give us feedback about products, services, or the Websites.
5.2 Automated technologies or interactions.
As you interact with the Websites or Services, we may automatically collect Technical, Usage, and Location Information about your equipment. We collect this Personal Information by using cookies other similar technologies. Please see information about our cookie policies in Section VII.B for further details.
5.3 Cookies.
Cookies are small data files that a website sends to your Device while you are viewing the website that are stored on the Device. Cookies can be used for many purposes, including to monitor use of websites, to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, to speed up your searches and purchases and to recognize you when you return to websites and/or store your user name and password so you do not have to re-enter it each time you visit websites. You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you choose to disable cookies on your Device, some features of the Websites, Services, or our content may not function properly.
6. Data Security
MSafe uses commercially reasonable security measures to help protect your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. However, please note that no system can be completely secure and although MSafe will use all reasonable endeavors to protect the integrity of the information you provide, we do not ensure or warrant the security of any information we collect. You use our Services and provide us with your information at your own risk. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Children ‘s Privacy
Our App is not intended for children under the age of 13. Therefore, we do not knowingly collect or solicit any personal information from children under 13. No one under age 13 may provide any personal information to the App. If you are under 13, do not use or provide any information on this App or through any of its features. Do not provide any information about yourself, including your email address. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will erase that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.
8. Legal Basis of Your Personal Data
We process Personal Data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process personal data includes processing that is: necessary for the performance of the contract with you (for example, to provide you with the services you request and to identify and authenticate you); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services); and based on consent by our customers (for example, to place certain cookies and to share your information with third parties for advertising purposes). In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our apps. of our app.
9. Your Rights and Options
You have certain rights regarding your personal data. We also offer you certain options about what personal data you provide to us, how we use that information, and how we communicate with you.
In most cases you can choose not to provide personal data to us when you use Msafe's products, services, and websites. You may also refrain from submitting information directly to us. However, if you do not provide personal data when requested, you may not be able to benefit from the full range of Msafe products and services and we may not be able to provide you with information about products, services, and promotions.
You can at any time choose not to receive marketing communications by email, if you have previously subscribed to receive them, by clicking on the unsubscribe link within the marketing emails you receive from us.
If your employer provides your personal data to Msafe, you may have certain options with respect to Msafe's use or disclosure of the information. Please contact your employer to learn about and to exercise your options.
To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to Msafe's use or disclosure of your personal data will mean that you cannot take advantage of certain Msafe products or services.
Subject to applicable law, you may have the following rights:
To obtain confirmation that we hold personal data about you;
To request access to and receive information about your personal data;
To receive copies of your personal data that you provided to us, also in a machine-readable format and have it sent to another data controller, where technically possible;
To update and correct inaccuracies in your personal data;
To object to the processing of your personal data;
To have the information blocked, anonymized or deleted, as appropriate; as well as
To lodge a complaint with a supervisory authority.
The right to access personal data may be limited in some circumstances by the requirements of local law or technological measures, including where the data has been anonymized and therefore does not relate to an identified or identifiable natural person. If you wish to exercise these rights, you may at any time directly contact us via email: nishihouta@gmail.com
If you wish to object to data processing or withdraw your consent in cases where you use our free products, you must stop using and/or uninstall the product. If you wish to exercise your right to remove the already sent data, please contact us directly to request deletion via email.
10. Third-party Partners’ Privacy Policy
Here we list the links to the third-party partners’ privacy policy. Please note that these policies are governed by the third parties and we have no control over them. Check the following links to get details about how user data is collected, used and shared.
Google Admob & Firebase
https://policies.google.com/privacy?hl=en
AdMob
https://policies.google.com/privacy?hl=en
11. Special Information for California Residents
California law allows users of the Services who are California residents to request and receive once a year, free of charge, a notice from us describing what categories of personal information (if any) we shared with third parties, including our corporate affiliates, for their direct marketing purposes during the preceding calendar year. If you are a California resident and would like to request a copy of this notice, please contact contacting us as provided in the “How to Contact Us” section. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty (30) days for a response.
In addition, if you are a California resident under the age of 13 and are a registered user of the Services, you may request that we remove content or information that you posted on Services or stored on our servers by: submitting a request as provided in the “How to Contact Us” section and (ii) clearly identifying the content or information you wish to have removed and providing sufficient information to allow us to locate the content or information to be removed.
However, please note that we are not required to erase or otherwise eliminate content or information if:
other state or federal laws require us or a third party to maintain the content or information;
the content or information was posed, stored, or republished by another user;
the content or information is anonymized so that the minor cannot be individually identified;
the minor does not follow the instructions posted in this Privacy Policy on how to request removal of such content or information; and (e) the minor has received compensation or other consideration for providing the content.
Further, nothing in this provision shall be construed to limit the authority of a law enforcement agency to obtain such content or information.
12. Changes to This Privacy Policy
Novatech Global may make changes to this Privacy Policy occasionally, so please check it regularly. We might notify you of any important changes in different ways, depending on the situation. If you keep using the Novatech Global app or the Service after we've updated this Privacy Policy, it means you agree to the changes.
13. How to Contact Us
If you have any questions or comments about this Privacy Policy, don't hesitate to reach out to us via email at: nishihouta@gmail.com