Library Services Associate's are responsible for achieving customer service excellence while delivering Information Services to the Markham Public Library's diverse customer base. They are proactive in addressing customer needs, looking for opportunities to surpass expectations and creating the best possible library experience for all. Library Service Associates ensure that customers are treated with respect and care, and are supported in achieving their information needs.

Library Service Associates provide seamless service as they support customers through all the various parts of their library visit. Beginning with the customers friendly welcome as they enter the branch, to addressing their information requests to ending the customers visit by assisting in the checkout process, and everything in between, the LSA provides customers with fully engaged service. They are highly knowledgeable of MPL and its services, and serve as excellent resources for community information.

Library Service Associates are proficient problem-solvers and develop creative solutions to common customer service issues. They support customers with a range of information needs by delivering reference and readers’ advisory services, literacy-based programming and technology support. Library Service Associates are comfortable working in a digitally-rich environment and assist customers with using the library’s virtual resources and services. They require strong technology skills and the ability to learn side-by-side with customers as they assist with technology troubleshooting. Library Service Associates are advocates for the library and they support the library’s vision and strategic plan by actively implementing and maintaining the library’s service program. They are welcoming and friendly service professionals who approach their work with enthusiasm and are always customer focused in their orientation.