I EXCEED CUSTOMER EXPECTATIONS

I EXCEED CUSTOMER EXPECTATIONS builds competencies directly tied to Markham Public Library's Customer Service Standards. Staff build their knowledge how to best work with customers during difficult situations and go beyond basic service delivery to build strong customer relationships.

CUSTOMER SERVICE PROMISE

CREATE THE EXPERIENCE

BUILD THE RELATIONSHIP

EXCEED EXPECTATIONS

LEAF CONFLICT TOOL

COMPLAINT RESOLUTION

ONLINE PAYMENT

MERCHANDISING GUIDELINES

NOISE POLICY

FOOD & DRINK POLICY

ACCESSIBILITY

TOY CLEANING

LIBRARY FINES


Image Credits

Internal Photo