I EXCEED CUSTOMER EXPECTATIONS
I EXCEED CUSTOMER EXPECTATIONS
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I EXCEED CUSTOMER EXPECTATIONS builds competencies directly tied to Markham Public Library's Customer Service Standards. Staff build their knowledge how to best work with customers during difficult situations and go beyond basic service delivery to build strong customer relationships.
CUSTOMER SERVICE PROMISE
CREATE THE EXPERIENCE
BUILD THE RELATIONSHIP
EXCEED EXPECTATIONS
LEAF CONFLICT TOOL
COMPLAINT RESOLUTION
ONLINE PAYMENT
MERCHANDISING GUIDELINES
NOISE POLICY
FOOD & DRINK POLICY
ACCESSIBILITY
TOY CLEANING
LIBRARY FINES
Image Credits
Image Credits
Internal Photo
Google Sites
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