In Practice: Technology Support

From the Rubric

• Incomplete: Information about and links to technology support are not included.

• Aligned: Technology support is explained to students, and relevant contact information and/or links are easily found.

• Exemplary: Links to technology support and troubleshooting tips are provided where they may be needed throughout the course.

How to Implement

Provide links to support for all technology that students will be using in your online class. This could include Canvas, Pronto, Zoom, and additional course-specific software. Consider adding specific tutorials for the technical steps that commonly confuse students. You can provide these links inside a student orientation module, or as a standalone module, or Canvas page. Remind students that these resources exist by adding links inside the relevant assignment instructions.