Terms and Conditions
Monty's Stay and Play terms and conditions/policies
Monty's Stay and Play aims to provide a high quality classes in a well resourced and engaging environment for our customers.
We are committed to the safety of all persons who attend our classes and to deliver the highest standard of service.
Payment should be made by standing order following your taster session. Taster sessions can be paid in cash on the day.
Confirmation of place
Bookings will be confirmed by email on payment of your first block.
Unfortunately refunds cannot be provided if you miss a group. You may however come to a different class that week if spaces are available. You may also offer your place to a friend who also has a child to use your session.
You must inform the group of any changes in advance.
Thank you for your understanding and co-operation.
Holidays and sickness policy
Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure the high quality of service we endeavour to provide.
You may offer your place to a friend who also has a child to a session you know you are unable to attend. Please inform us at least 7 days in advance of any changes to your booking.
Supervision and withdrawal of service
All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time.
Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then we reserve the rights to withdraw the provision of classes to the client.
You will be notified by email when a block is due for renewal. All payments for the next block should be made prior to the renewal date. Regrettably, if payment is not received by the due date your space may be allocated to another child.
Cancellation of Classes policy
Monty's Stay and Play will endeavour to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted (please check our Facebook page or website and make sure your phone number is kept up to date on our register).
An additional class will be offered if we have to cancel a class or refund against a future term's fees. Regrettably we cannot automatically offer cash refunds.
Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
Please keep your baby at home if he/she:
- Has a fever or has had one in the previous 24 hours
- Has had an upset stomach or diarrhoea in the previous 48 hours
- Has heavy nasal discharge
- Has discharging eyes
Has symptoms of a possible communicable diseases such as:
- Chicken pox
- German measles
- Whooping cough
- Scarlett fever
- Hand, foot and mouth disease
We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, who also has a child, to the session. You would need to inform your Class Leader in this instance.
The information on this form contains personal data.
Monty's Stay and Play will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto any third parties.
Videos, photographs and confidentiality
We love you taking pictures or videos of your children during the group provided it doesn't interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition if the Class Leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.
Protection of property
Please note that your property left in prams or bags is your responsibility and Monty's Stay and Play cannot take any responsibility for the safeguarding of these items.
Health & Safety and Hygiene Policies
Monty's Stay and Play follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
Changes to Terms and Conditions
Monty's Stay and Play from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Monty's Stay and Play to treat this agreement with you as being updated with the changes.