Contact Us
Contact Us
Last Revised: January 24, 2026
We're here to assist you! Whether you have questions, feedback, or partnership inquiries, we welcome your contact. The following guidelines detail how to reach us and define the scope of our support services to ensure efficient and effective communication.
1. Contact Information
Primary Email: monkeyaihelp827@163.com
Response Time: Generally within 24–48 business hours. Please note that response times may be extended during weekends, public holidays, or peak inquiry periods.
2. Inquiry Categories & Submission Guidelines 2.1 Feedback & Technical Support This channel is dedicated to handling the following matters:
Reporting app bugs, technical malfunctions, or service disruptions
Requesting new features or proposing service improvements
Sharing ideas, suggestions, or user experience feedback for future updates
To help our team respond accurately and efficiently, please include the following details in your inquiry (where applicable):
Your device model (e.g., iPhone 15 Pro, Samsung Galaxy S24) and operating system version (e.g., iOS 18.1, Android 15)
A clear and detailed description of the issue, suggestion, or feedback
Relevant screenshots, screen recordings, or error messages (if available)
Step-by-step instructions to reproduce the issue (for technical problems)
2.2 Partnerships & Business Inquiries For collaboration opportunities, sponsorship proposals, media interviews, or other business-related inquiries, please contact us via the above primary email address. To ensure prompt and accurate processing, your inquiry should include:
Your full name, job title, and the name of your organization/company
Detailed information about the proposed collaboration, sponsorship, or business inquiry (including objectives, timeline, and expected outcomes)
Your contact information (phone number is optional but recommended for urgent matters)
Relevant supporting documents (e.g., company profile, collaboration proposal, media kit) if applicable
3. Privacy & Data Protection We respect your privacy and are committed to safeguarding your personal information in accordance with applicable data protection laws and our Privacy Policy. Any personal data you share with us (e.g., email address, contact details, device information) will only be used for the following legitimate purposes:
Responding to your inquiry, addressing your concerns, or providing the requested support services
Analyzing user feedback to improve Monkey AI's products, features, and overall service quality
We will never disclose, sell, or share your email address or personal data with any third parties without your explicit prior consent, except when required by law, court order, or regulatory requirement.
4. Communication Standards Monkey AI is dedicated to fostering a safe, respectful, and positive community. When contacting our team, please ensure all communications are polite, respectful, and compliant with our Terms of Use and Community Guidelines. We reserve the right to refuse to process or respond to inquiries that contain offensive, harassing, discriminatory, threatening, or otherwise inappropriate content, or that violate any of our published policies.
5. Additional Notes For subscription management, billing discrepancies, refund requests, or other payment-related inquiries, please refer to the "Subscription & Billing Terms" section of our User Agreement. Alternatively, you may include "Subscription/Billing Inquiry" in the subject line of your email to ensure priority processing.
We recommend saving a copy of these guidelines for future reference. For the most up-to-date version of our contact policies, please visit the official Monkey AI website.