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• Terms & Conditions

By accepting this invoice or engaging our services, you agree to the following Terms & Conditions, available on this website.

1. Services & Payment

• Only the services listed on your invoice are included. Any additional work or delays (e.g., re-delivery, customs clearance delays) will be charged separately.

• All shipments must be paid in full before dispatch.

• We reserve the right to refuse, cancel, or suspend services if shipments contain prohibited, unsafe, or improperly declared goods, or if payment is not made in advance.

2. Liability & Delays

• Unless otherwise agreed in writing, our total liability is limited to RM200 per shipment or the standard liability under applicable transport law, whichever is lower.

• We are not liable for delays, losses, or damages caused by factors beyond our reasonable control (e.g., weather, customs, strikes, natural disasters, war, system failures, or government actions).

3. Insurance & Prohibited Items

• Insurance is NOT included unless specifically requested and confirmed in writing before shipment.

• Clients are responsible for arranging insurance to cover their goods against any loss, damage, or accidents from any cause.

• We do not accept cash, jewelry, valuable documents, hazardous materials, or prohibited goods under law. Any such items shipped are entirely at the sender’s risk.

4. Claims & Indemnity

• Any claims must be made in writing within 24 hours of delivery. Claims received after this period will not be accepted.

• Clients agree to indemnify and hold us harmless from any claims, fines, damages, or costs arising from false declarations, improper packaging, or violation of regulations.

5. Inspection Rights

• We reserve the right to open and inspect any shipment if required by law, authorities, or for safety/security reasons.

6. Legal Terms

• These Terms & Conditions are governed by the laws of Malaysia.

• We reserve the right to amend or update these Terms & Conditions at any time. The latest version published on our website shall apply to all services thereafter.