Mohammed Ibrahim


§ Telephone migration from Mitel to Cisco lead technician.

§ Sort Director lead migration technician.

§ Staging Director project lead migration technician.

§ Internal transfer from HarperCollins Publishing as a Technology Services Admin to mother company NewsCorp Technology as a Deskside Support Analyst on July 2018.

§ Migration of SCI system moving from Linux to Windows OS and upgrading the SW to IBM Cognos Connection v.10.2.

§ Vocollect voice control management migration project.


Deskside Support Analyst 12/2016-Present


• Support for VM and Physical servers, deskside devices, LAN / WAN, data center, Wireless and phone systems, distribution center specific environments and corporate infrastructure.

• Maintain Microsoft, VM, Linux OS’s. Support SAN, Backup, SCCM, Office 365, Cisco and Mitel Phone System, etc.

• Troubleshooting and solution implementation, problem solving and work with various departments and outside vendors.

• Perform AS400 tape management and user administration, IBM Quantum tape management with Symantec NetBackup.

• Motorola and Symbol RF Guns, Motorola and Symbol handheld devices, ADP and UltiPro time clocks admin.

Network Administrative Specialist 11/2015-12/2016

Erie Community College

· Printing environment technical lead Project manager. Phased out Xerox/PCounter and replaced it with Toshiba/Papercut.

· Implemented Air watch Mobile management software.

· Support Windows X servers, VMWare infrastructure and network, desktop environment.

· Support operations for the College’s network systems.

· Monitoring software manager “What’s Up Gold, ping plotter and other

IT Administrator 02/2014-11/2015

Islamic Center of Rochester

· IT Facilities and Asset management and planning coordinator.

· Windows system administrator and helpdesk manager for the ICR and its subsidiaries

· Webmaster of ICR sites " and"

IT Assistant 02/2008-06/2013

United Nations

· VMWare Virtualization project lead.

· VMware environment system and virtual Center Network Administrator.

· UN DFS- Middle East Image Standardization Project focal point.

· Primary data backup & storage administrator for Symantec NetBackup & Symantec Backup Exec.

· System Administrator for HP Server's, HP Blade System, Iomega Server's setup, HP Storage Works MSA 2000.

· Manage Active Directory accounts, access privileges, DNS, and DHCP.

· Server management and monitoring, SAN, backup, virus checking, anti-spam, file & print, in all locations.

· Symantec Endpoint Protection, HP Web Jet, MRTG, What’s up Gold, Identification Card System Administrator.


Master’s Degree 07/2007

Major: Computer Information Systems

Arab Academy for Banking and Financial Sciences

Bachelor of Science Degree 06/1996

Major: Electrical Engineering - Minor: Electronics & Communications

University of Mosul

Course, Honors & Awards

· Cisco Identity Services Engine and clustering data training 2016

· Papercut and Toshiba MFD onsite training 2016

· Microsoft Certified Professional (Microsoft), 2012

· Microsoft Certified Solutions Associate (Microsoft) 2012

· Project Management Professional (PMP) Certification course (Optimiza Academy), 2012

· Symantec Netbackup with Puredisk deduplication and replication in Windows environment (United Nations Logistics Base), 2011

· ITIL Intermediate Certificate in Service Operation BCS Professional Certification, 2010

· VMWare vSphere Fast Track v4 (United Nations Logistics Base) 2010

· ITIL Version 3 Foundation (Loyalist Certification Services) 2009

· Integrity Awareness Initiative On-Line Learning Program (United Nation) 2009

· Exterity IPTV Technical and Customization Training Course (Domino IPTV) 2009

· Cisco WAAS Training Course (United Nations Assistant Mission for Iraq) 2009

· Microsoft Certified IT Professional (MCITP) – Server Administrator (Microsoft), 2009

· Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Active Directory, Configuring (Microsoft), 2009.

· Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Network Infrastructure, Configuring (Microsoft) 2009.

· Cisco Router Configuration Course (Al-Mesbar Telecom Systems Training Center – Teleprobe), 2006.

· International Computer Driving License UNESCO, 2003.