Mohamed Yehia

Grand Plast 

Senior System Admin

E X P E R I E N C E 

Design the overall IT infrastructure for the company: local area network, servers, PCs, printers, external communications services, etc.

 • Manage the network effectively to maintain a smooth workflow within the company and constant availability of networks.

 • Provide full desktop support for PCs at company headquarters.

 • Support IT operations and solve problems on an enterprise level; this includes support of computing environments in galleries.

 • Manage IT Assets effectively (Hardware/Software) 

• Developing disaster recovery plans including restoration planning backup and restoration procedures and data retention. 

• Managing Exchange Online mailboxes. 

• Managing Windows Network, Shared Network Resources, DNS, Network Security, Web Services 

• Providing telephone, face-to-face and online support to Users and connecting them to networks and providing initial training in facilities and applications. 

• Implement, Administrating and maintain backup and recovery Software (Symantec Backup, Veeam availability suite) 2 LIMITED SHARING 

• Develop, manage, and maintain the VMware infrastructure including performance tuning, capacity planning and disaster recovery testing. 

• Participate in after-hours weekly shifts that responds to business emergency requests.

 • Implement, Administrating and maintain backup and recovery Software VEEM Backup Replication. 

• Implement, Administrating Firewall Sophos XG 230, XG 330 “Firewall, Intrusion, Web, Application, Wireless, Web server, Advanced threat, VPN, AntiSpam” • Assisted senior help desk staff in providing technical support to end-users via phone, email, and inperson

. • Design and configuring AD Forests, Domains, Trusts, Group Policy, OU's, promotion & demotion of domain controllers (2012-2016-2019). • troubleshooting printer issues relating both network and stand-alone PC's. • Managed local network maintenance and installation (cabling, switches and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP)

 • Upgrading, installing/ resetting and configuring new hardware. 

• Constantly creating user accounts and performing access control.

 • Troubleshooting network issues and outages.

 • Monitor and respond quickly to incoming requests relate to IT issues.

 • Maintain computer systems and act as support if any system goes down.

 • Maintain user PCs, including upgrades and configuration as needed. • Keep inventory of all equipment, software, and license users. 

• Set up new computers, user accounts, profiles and deal with password issues. 

 • Created active users in active directory and assigned roles. 

• Created or modified workers/employees and assigned security based on their positions.

 • mange fingerprint domain controller. 

• CCTV (Install, maintain, and repair CCTV equipment. Perform hardware and software upgrades of CCTV diagnostic network. Troubleshoot, construct, and modify closed circuit television cameras, cabling, and other supporting equipment