Professional Summary

Dynamic and results-driven Change and Release Management professional with over 18 years of experience in driving digital transformation, process optimization, and agile coaching. Proven expertise in leading cross-functional teams, integrating AI into change management, and implementing automation solutions to enhance business efficiency. Recognized for fostering agility, stabilizing processes, and delivering high-impact results, including "Hero of Change" recognition for saving key contracts. Fluent in English and Arabic, with dual nationality (Egyptian and Greek), and flexible for onsite, hybrid, or remote opportunities.

Education

Bachelor of Engineering in Electronics and Communications 

Arab Academy for Science and Technology, 2005

Certifications                                                                                   Key Skills

• Professional Scrum Product Owner (PSPOI), 2025                                   - Change & Release Management

• Prince2 Foundation v6, 2024                                                                         - Agile Methodologies

• AgileShift, 2023                                                                                                - Leadership and Team Management

• SAFe® 6 Agilist, 2023                                                                                      - Process Automation

• ScrumMaster, 2021                                                                                         - Stakeholder Engagement

• ITIL v4 Foundation, 2021                                                                                - Technical Proficiency

Current Job

Orange Business - Change & Release Managers Team Leader - July 2020 till Present

• Main responsibilities:

➢ Maintain staff by recruiting, selecting, orienting, and training employees.

➢ Manage reports to deliver and implement customer changes, to meet agreed SLA.

➢ Member in the Automation team to help OB in its Digital Transformation.

➢ Supporting as Agile Coach in creating and adapting multiple complex processes.

➢ Leading Scrum Team in planning and execution Release projects.

➢ Leading a group of skilled calibers to integrate A.I. in Change Management Process.

• Achievements:

➢ Used E.I. technics to change team mindset to agility in Orange Business.

➢ Implemented automation project in the digital transformation with internal teams.

➢ Local Award for exceeding expectations in creating stable processes, 2022.

➢ Local Award for outstanding performance in the automation project, 2023.

➢ Nominated as Hero of Change for Saving existing customer contract.

Previous Experience

• Orange Business - Senior Change and Release Manager - February 2019 to July 2020

• Main responsibilities:

➢ Acts as Business Manager for Change Management Desk agents.

➢ Owns Change Enablement process end to end for all normal changes.

➢ Initiate planning for all release management activities.

➢ Coach & supervise Change Managers about change assessment & execution.

➢ Consulting and training internal stakeholders about Change Enablement.

➢ Own all CAB and E-CAB meetings & authorizes high impact changes in CAB.

➢ Review all implemented changes to ensure value is delivered.

➢ Assisting PMs in complex projects in Planning, execution, and closure phases.

• Achievements:

➢ Key player in launching Orange Business biggest customer startup.

➢ Supported the transition of the change enablement function to dedicated Change Managers

➢ Created stable processes to resolve gaps and maintain business stability.

➢ Local Award for exceeding expectations in launching new customer network, 2020.

• Orange Business - Change and Release Manager - July 2014 to February 2019

• Main responsibilities:

➢ Coordinating customer complex changes with IT project managers and other stakeholders.

➢ Assessing, testing, scheduling, and deploying new releases for customers.

➢ Requesting and testing new releases in OB change management Tools.

• Achievements:

➢ Successful creation of two new change desk teams.

➢ Local Award exceeding expectations in supporting Change Enablement transition, 2014.

• Orange Business - Technical Support Engineer - August 2007 to July 2014

• Main responsibilities:

➢ Incident management Level 2 and Level 3 Technical support

➢ Team Lead

• Achievements:

➢ Restructured three Incident Management teams to better managing incidents.

➢ Received five Awards.

• Abu-Dawood Distribution - Technical Support Engineer - August 2006 to August 2007

• Main responsibilities:

➢ Help desk engineer.

➢ Release, Testing and Deployment management for in-house software.

➢ Act as IT Technical Project Manager in designing and creating networks for new locations.

• Achievements:

➢ Successful launching of the company in Egypt

Personal Interests & Causes

• Passionate about nature photography, creative storytelling through cinematography, and exploring documentaries.

• Committed to clean energy, recycling, and nature preservation through personal and professional initiatives.