**Last Updated:** February 3, 2026

**Effective Date:** February 3, 2026

Introduction

Welcome to MobiFleet ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MobiFleet mobile application and related services (collectively, the "Service").

By using MobiFleet, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you provide directly to us, including:

• **Account Information:** Name, email address, phone number, company name, and password

• **Fleet and Vehicle Information:** Vehicle details, license plates, make, model, insurance information, and maintenance records

• **Driver Information:** Driver names, contact details, license information, and performance data

• **Trip Information:** Trip routes, start and end locations, distances, and trip notes

• **Financial Data:** Revenue records, expense tracking, fuel costs, and payment information

• **Profile Information:** User preferences, settings, and profile pictures

• **Communications:** Messages, support requests, and feedback you send to us

 1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• **Device Information:** Device type, operating system, unique device identifiers, mobile network information

• **Usage Data:** App features used, time spent in app, interaction patterns, and crash reports

• **Log Data:** IP address, access times, pages viewed, and app performance data

 1.3 Location Data

**IMPORTANT:** MobiFleet collects and uses location data to provide core fleet management features. This is essential for the Service to function properly.

What Location Data We Collect:

• **Precise Location (GPS Coordinates):** Collected when tracking active trips

• **Background Location:** Collected when trips are active, even if the app is in the background or closed

• **Route and Distance Information:** Calculated from location data during trips

• **Location History:** Stored for completed trips and historical reporting

How We Use Location Data:

• **Real-time Trip Tracking:** Monitor active trips and vehicle locations in real-time

• **Distance Calculations:** Accurately calculate trip distances for billing and reporting

• **Fleet Monitoring:** Track fleet vehicle locations for operational efficiency

• **Route Optimization:** Analyze routes to improve efficiency and reduce costs

• **Trip History and Reporting:** Generate reports and analytics based on historical trip data

• **Safety and Security:** Assist in vehicle recovery and emergency response

When We Collect Location Data:

• **Foreground Collection:** While the app is actively in use

• **Background Collection:** When trips are active, even if the app is in the background or the device screen is locked

• **Permission-Based:** Only when you have explicitly granted location permission

• **Trip-Based:** Primarily during active trip tracking

How We Protect Location Data:

• **Encryption:** All location data is encrypted in transit (using TLS/SSL) and at rest (using AES-256 encryption)

• **Secure Storage:** Stored on secure servers with strict access controls and authentication

• **Limited Access:** Only accessible to you, authorized fleet managers in your organization, and authorized MobiFleet personnel for support purposes

• **No Third-Party Sharing:** Never sold or shared with third parties for advertising or marketing purposes

• **Automatic Deletion:** Location data is automatically deleted after 2 years, unless retention is required for legal compliance or dispute resolution

Your Control Over Location Data:

• **Disable Anytime:** You can disable location access at any time through your device settings

• **Functionality Impact:** Disabling location will limit or prevent trip tracking functionality

• **Request Deletion:** You can request deletion of your location history at any time

• **Explicit Permission:** Location data is only collected after you grant explicit permission

• **Transparency:** You can view your location data and trip history in the app at any time

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• Provide, maintain, and improve our fleet management services

• Process and complete transactions

• Create and manage your account

• Enable trip tracking and fleet monitoring

• Generate reports and analytics

2.2 Communication

• Send you technical notices, updates, and security alerts

• Respond to your comments, questions, and support requests

• Send you information about new features and services (with your consent)

• Communicate about your account or transactions

2.3 Analytics and Improvement

• Monitor and analyze usage patterns and trends

• Improve our Service and develop new features

• Conduct research and development

• Measure the effectiveness of our services

2.4 Security and Compliance

• Detect, prevent, and address fraud and security issues

• Protect against malicious, deceptive, or illegal activity

• Comply with legal obligations and enforce our terms

• Resolve disputes and enforce our agreements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 With Your Consent

We may share your information when you explicitly consent to such sharing.

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (Firebase, Google Cloud)

• Payment processors (Paystack)

• Analytics providers (Firebase Analytics, Crashlytics)

• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)

• Government or regulatory requests

• Protection of our rights, property, or safety

• Protection of the rights, property, or safety of our users or the public

3.4 Business Transfers

If MobiFleet is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or analytics purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

4.1 Security Measures Include:

• **Encryption:** Data encrypted in transit (TLS/SSL) and at rest (AES-256)

• **Access Controls:** Role-based access controls and authentication requirements

• **Secure Infrastructure:** Secure data centers with physical and network security

• **Regular Audits:** Security audits and vulnerability assessments

• **Employee Training:** Staff training on data protection and security best practices

• **Incident Response:** Procedures for detecting and responding to security incidents

4.2 Your Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials

• Using a strong, unique password

• Logging out of your account when using shared devices

• Notifying us immediately of any unauthorized access

**Note:** While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations

• Resolve disputes and enforce our agreements

• Maintain business records

5.1 Retention Periods:

• **Account Data:** Retained while your account is active and for 90 days after account deletion

• **Location Data:** Automatically deleted after 2 years, unless required for legal compliance

• **Financial Records:** Retained for 7 years for tax and accounting purposes

• **Trip Data:** Retained for 2 years or as long as your account is active

• **Support Communications:** Retained for 3 years

5.2 Data Deletion

You may request deletion of your data at any time by:

• Using the "Request Data Deletion" feature in the app

• Contacting our Data Protection Officer at dpo@mobifleet.org

• Submitting a request through our support channels

We will process deletion requests within 30 days, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• **Right to Access:** Request a copy of your personal information

• **Data Portability:** Receive your data in a structured, machine-readable format

6.2 Correction and Deletion

• **Right to Correct:** Update or correct inaccurate information

• **Right to Delete:** Request deletion of your personal information (subject to legal requirements)

6.3 Control and Objection

• **Right to Object:** Object to processing of your information for certain purposes

• **Right to Restrict:** Request restriction of processing in certain circumstances

• **Withdraw Consent:** Withdraw consent for data processing (where consent is the legal basis)

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• **Email:** support@mobifleet.org

• **Data Protection Officer:** dpo@mobifleet.org

• **In-App:** Use the Privacy Settings and Data Deletion Request features

We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings

• Analyze app usage and performance

• Improve user experience

• Provide personalized content

• Maintain session security

7.1 Types of Technologies Used:

• **Essential Cookies:** Required for the Service to function

• **Analytics Cookies:** Help us understand how you use the Service

• **Preference Cookies:** Remember your settings and preferences

7.2 Your Choices:

You can control cookie settings through your device preferences. Note that disabling certain cookies may limit functionality.