Effective date: 4 November 2026
Mobi Driver ("Mobi", "we", "us", or "our") provides a platform that enables drivers to receive and manage ride opportunities. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you use the Mobi Driver mobile application and related services.
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We collect account and profile information, including your name, phone number, email address (if provided), profile photo, vehicle details, driver licence and other verification documents, payment or payout information, and communications with us.
When you are online, available, traveling to a pickup, or completing a ride, we collect precise location information, trip routes, timestamps, ride history, fares, earnings, payment status, ratings, feedback, and ride-related events. The app may collect location in the background where you grant that permission, because continued location is needed to offer rides, support navigation, verify trip completion, and provide safety features.
The app may request camera or photo-library access when you choose to upload a profile image or verification document. It may request contacts access only when you choose an emergency/SOS contact. We also collect device and app information, including device type, operating system, app version, language, push-notification token, IP address, and diagnostic information.
We use your information to register, verify, and manage your driver account; match you with ride requests; enable navigation, trip management, earnings, payments, and withdrawals; communicate service and safety information; provide support; detect and prevent fraud or misuse; meet legal and regulatory obligations; and improve the reliability and security of Mobi.
For a ride you accept or complete, we share necessary information with the rider, such as your first name or display name, vehicle and driver details, current location and arrival status, rating, and trip-related communications. Riders should use this information only for the requested service.
We may share information with service providers that support our operations, including identity-verification, cloud, authentication, mapping, messaging, payment, payout, customer-support, and security providers. They may process information only to provide services to us.
We may disclose information when required by law; to protect the rights, safety, and security of Mobi, riders, drivers, or the public; in connection with a merger, sale, or restructuring; or with your consent. We do not sell personal information for targeted advertising.
We keep personal information for as long as necessary to operate the service, maintain trip and financial records, verify eligibility, resolve disputes, prevent fraud, comply with tax, transport, and other legal requirements, and enforce our agreements. Retention periods vary by data type and purpose.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You may review or update available account information in the app. You can control notifications, location, contacts, camera, and photo access in device settings. Disabling location—especially background location—may prevent you from receiving or completing rides.
Depending on applicable law, you may request access, correction, deletion, restriction, objection, or portability of your personal information. You may request account deletion, subject to information we must retain for legal, safety, fraud-prevention, tax, payout, or recordkeeping purposes. To make a privacy request, contact mobi4023.rdc@gmail.com. We may need to verify your identity before responding.
Mobi Driver is not intended for anyone under the minimum age required to drive or provide transport services in the relevant jurisdiction.
Your information may be processed in countries other than the one where you live. Where required, we use appropriate safeguards for such transfers.
We may update this Privacy Policy from time to time. We will post the updated version in the app or through another appropriate notice and revise the effective date.
Privacy contact: mobi4023.rdc@gmail.com