Missing QuickBooks Payments from 2019–2020 that don’t match to deposits? No merchant statements? You’re not alone—and there’s a fix. Let’s walk through the steps to recover and reconcile those old payments even without official records. If it gets overwhelming, call our QB experts at +1-866-409-5111.
Missing 2019–2020 QuickBooks Payments and no deposit matches? Learn how to fix them without merchant statements. Call +1-866-409-5111 for expert help.
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Many QuickBooks users realize too late that some QuickBooks Payments from 2019 or 2020 are not showing up in the bank deposit screen or haven't been matched to deposits. Worse, if merchant statements are no longer available, tracking those transactions can feel impossible.
Here's what may have happened:
Payments were received but never reconciled to bank deposits.
Merchant statements (from Intuit Merchant Services) expired or were deleted.
Batch deposits were processed, but individual transactions were lost in the mix.
Old reports were not archived or exported in time.
Even without merchant statements, you can still track, verify, and match old payments using a combination of QuickBooks tools and smart steps.
Go to Reports → Sales and Customers → Payments Detail.
Set the custom date range from 01/01/2019 to 12/31/2020.
Filter by Payment Method = Credit Card, ACH, etc.
Export to Excel or PDF for safekeeping.
Tip: If the report is blank or limited, check if those years are archived or corrupted. This may require data rebuild.
Old unmatched payments often sit in Undeposited Funds. To check:
Go to Chart of Accounts.
Find and open Undeposited Funds.
Review transactions from 2019 and 2020.
Look for payments not included in any bank deposit.
You can then manually match them or create historical deposits for bookkeeping accuracy.
If merchant statements are gone, your bank statements become your best ally.
Download PDF or CSV files from your business bank account (2019–2020).
Match deposit amounts to QuickBooks payment amounts.
Use memo fields, customer names, or reference numbers to assist.
If needed, create manual journal entries for adjustments.
If your data seems inaccurate:
Backup your company file.
Go to File → Utilities → Rebuild Data.
Let QuickBooks fix any corrupted entries.
🛠️ This process can recover payments not showing up in reports or registers.
If no trace of a deposit exists:
Go to Banking → Make Deposits.
Select customer payments from 2019–2020.
Input deposit dates based on your bank statement.
Avoid duplicating deposits—only add what’s missing.
QuickBooks Audit Trail: Tracks deleted or changed payments.
Bank Rules/Automation: Temporarily disable them to ensure manual control.
QB Accountant’s Copy: Collaborate with your bookkeeper for a safer fix.
If your Intuit Merchant Services portal access is expired:
Call Intuit Merchant Services Support.
Request historical payout summaries (if available).
Ask if reports can be emailed or sent via secure download.
Intuit may no longer have records past a 2-year threshold, which is why backups and exports are critical.
Export reports monthly and yearly to PDF/Excel.
Backup your QuickBooks data weekly.
Set a calendar reminder for merchant statement downloads.
Use “Bank Deposit” matching feature for each batch.
Missing QB Payments from 2019–2020 without matching deposits or merchant statements can throw your books into chaos—but it’s not too late to fix it. Use the above steps to reconstruct your financial data or get help from professionals who know exactly where to look.