Privacy Policy – Industrial Complaints and Inquiries Application

Last updated: October 2025

The Industrial Complaints and Inquiries Application is designed to receive complaints and inquiries from citizens and industrial business owners registered with the Egyptian Ministry of Trade and Industry.
We respect your privacy and are committed to protecting your personal data in accordance with applicable laws and regulations.

1. Information We Collect

We may collect the following information:

• Full name.
  
  

• Phone number (used by staff to confirm the response after it has been processed).
  
  

• Email address .
  
  

• Complaint or inquiry text.
  
  

• Uploaded photos or PDF documents supporting the complaint or inquiry (if required to support us).
  
  

2. Use of Information

Collected data is used solely for:

• Receiving and processing complaints and inquiries.
  
  

• Responding to users through authorized staff.
  
  

• Contacting users by phone to confirm response completion.
  
  

3. Data Sharing

We do not share user data with any entity outside the Ministry of Trade and Industry unless required by law or regulation.

4. Data Storage

All information is securely stored on ministry servers or trusted hosting within Egypt.
Data is retained only for as long as necessary to process the complaint.

5. Security

I value your trust in providing us your Personal Information, thus we are striving to use high technical acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable.

6.Changes to This Privacy Policy

I may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. I will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2025-10-01

7. User Rights

Users have the right to:

• Request deletion of their data once the complaint process is completed.
  
  

• Request information about stored data.
  
  

• Contact us for any privacy-related inquiries.
  
  

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
📧 contactus@transit.com.eg