Welcome to the support page for the Mindful Media research app. This application is designed exclusively for participants enrolled in our one-week survey study.
If you are not an active participant in this research study, you will not need to use this app.
1. How do I get started with the app? To begin, please open the app and enter the unique username that was provided to you by the research team. Once your username is entered, you will first fill out a mental health survey. Then the app will be ready for you to answer the three times daily surveys for the one-week duration of the study.
2. I forgot or lost my username. What should I do? Your username is essential for participating in the study. If you cannot find your username, please contact the research coordinator directly using the email address you were given during enrollment. We cannot provide usernames through this support page for security and privacy reasons.
3. The app isn't working, is crashing, or won't open. What should I do? If you are experiencing a technical problem with the app, please try the following simple steps first:
Force close the app and reopen it.
Restart your iPhone.
If the issue continues, please contact our research support team at the email address below. In your email, please include your username, the type of phone you have (e.g., iPhone 15), and a brief description of the problem.
4. I missed a survey. Can I complete it later? The study is designed for surveys to be answered in a specific timeframe. You may not be able to go back and complete a survey you have missed. Please do your best to answer surveys when you are prompted. If you have questions about the study schedule, refer to your initial study documentation or contact the research coordinator.
5. What happens to my survey answers and data? Your privacy and the confidentiality of your data are our top priorities. All survey responses are anonymized and will be used solely for the research purposes detailed in the Informed Consent Form you signed. For more information, please refer to that document.
6. The one-week study is over. What do I do now? Once you have completed the final survey, your participation is complete. We sincerely thank you for your contribution to our research! You may now delete the Mindful Media app from your device.
For technical support with the app or for any questions related to the research study, please contact the research team directly.
Email: ibeltz@mcw.edu
We will do our best to respond to your inquiry as quickly as possible.
For full details on the study's purpose, procedures, and data handling, please refer to the Informed Consent Form provided to you at the beginning of your participation.