Support Email: milimdevteam@opsmails.com
Response Time: Within 24-48 hours during business days
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST
iOS Version: iOS 13.0 or later
Device Compatibility: iPhone 6s and newer, iPad (5th generation) and newer
Storage Space: Minimum 150MB available space
Internet Connection: Stable Wi-Fi or cellular data connection required
Camera & Microphone: Required for video calling and photo sharing features
Video Calls: Minimum 1.5 Mbps upload/download speed
Recommended: 3 Mbps or higher for optimal quality
Connection Type: Wi-Fi recommended for best performance
Data Usage: Approximately 2-4 MB per minute for video calls
Problem: App won't install or updateSolutions:
Ensure sufficient storage space (150MB minimum)
Check internet connection stability
Restart device and try again
Update iOS to latest version
Clear App Store cache: Settings > App Store > Offload Unused Apps
Problem: Poor video quality, connection drops, or audio problemsSolutions:
Check internet speed using speed test app
Switch to Wi-Fi if using cellular data
Close background apps to free up memory
Restart the app completely
Ensure device is not in low power mode
Check microphone and speaker settings
Problem: Camera not working or photos not uploadingSolutions:
Go to Settings > Privacy & Security > Camera/Microphone
Enable permissions for milim
Restart the app after granting permissions
Check if other apps are using camera
Ensure sufficient storage space for photos
Problem: Can't log in, account locked, or password problemsSolutions:
Verify email and password are correct
Check internet connection
Try "Forgot Password" option
Clear app data and reinstall
Contact support with account details
Check if account has been suspended
Problem: Purchases not completing, not received, or billing issuesSolutions:
Check App Store account payment method
Verify purchase confirmation in App Store
Restart app to refresh purchase status
Check email for purchase receipts
Contact support with transaction ID
Ensure App Store account is active
Close app when not in use
Disable background app refresh for milim
Lower screen brightness during video calls
Use Wi-Fi instead of cellular data when possible
Enable low power mode during extended use
Video calls use approximately 2-4 MB per minute
Enable "Data Saver" mode in app settings
Use Wi-Fi for video calls and photo sharing
Monitor data usage in device settings
Limit photo quality for cellular uploads
All communications are end-to-end encrypted
Personal data is stored securely with AES-256 encryption
Camera/microphone access is only used during active features
No data is shared with third parties without explicit consent
Regular security audits and updates
Use strong, unique passwords
Enable two-factor authentication if available
Never share login credentials
Log out from shared devices
Regularly update app to latest version
1.Restart the App: Close completely and reopen
2.Restart Device: Power off and on
3.Check Internet: Test connection with other apps
4.Update App: Install latest version from App Store
5.Clear Cache: Delete and reinstall app
6.Contact Support: Email with detailed issue description
Please provide the following information:
Device model and iOS version
App version (found in Settings > About)
Detailed description of the issue
Steps to reproduce the problem
Screenshots or screen recordings if applicable
Error messages or codes
Time and date when issue occurred
1.Initial Response: Within 24-48 hours
2.Issue Assessment: Technical team review and categorization
3.Solution Provided: Step-by-step instructions or workarounds
4.Follow-up: Confirmation of resolution and satisfaction
5.Escalation: Complex issues referred to senior technical team
App Store Reviews: Check for known issues and solutions
User Community: Share experiences with other users
FAQ Section: Available in app settings menu
Video Tutorials: In-app help section with step-by-step guides
Known Issues Page: Updated regularly with current problems
For urgent technical issues affecting core functionality, please include "URGENT" in your email subject line. We prioritize critical issues and aim to respond within 4-6 hours during business hours.
Note: This support guide is regularly updated. For the latest information, please check the in-app help section or contact our support team directly.