The 8 Most Common Microsoft Office 365 Issues and Solutions
One of the crucial tools for ensuring productivity and teamwork inside an organization is Microsoft Office 365. It offers an all-in-one solution that simplifies communication and business processes in a firm with its portfolio of practical applications and cloud-based services. However, it’s not unusual to run across problems that can obstruct the team’s work.
What are the common Office 365 issues, and how can a company or user fix them? Installation issues, sign-in issues, synchronization errors, access issues to mail and calendars, recovery of deleted data, storage limitations, file sharing issues, and update issues are the most frequent Office 365 problems that users may run into. This tutorial also contains the solutions for troubleshooting.
8 Common Office 365 Problems and Their Troubleshooting
The tools in Office 365 can help your company’s systems and operations run smoothly. Additionally, it streamlines employees’ daily tasks so they can continue to be productive and complete their assignments more quickly.
These programs can still encounter some difficulties and functional problems, nevertheless. And even if your staff is using the most recent version of Office 365, there may still be days when the programs don’t work as they should. The following list of problems that have been reported by other users is followed by instructions on how to resolve them:
Problem 1: Office 365 Installation Takes Too Long or Doesn’t Move Forward
You’ve chosen to get the Office 365 program and equip your company with it, but during the installation, an error warning appeared. The majority of the time, you may see an alert saying “It looks like you’re on slow connection” or that the installation client abruptly hangs and closes.
How to Troubleshoot: Stopping the installation and starting over is the best course of action. Reopen the installation client and try to restart the computer. To acquire a quicker installation speed, it is also preferable to switch to a cable connection rather than a wireless network.
You can also temporarily disable your antivirus program or firewall settings. Go to Programs and Features in the control panel if it appears that the program has been installed but you are unable to run it. The “Uninstall or change a program” window will appear, requiring you to find the Office 365 program in the list of installed programs and launch an online repair.
Problem 2: You Are Unable to Access the Account.
When a user writes their password incorrectly or when the server that manages and operates the accounts is currently down, sign-in issues can happen.
How to Fix: This is easily avoidable by making sure that the password matches the username that was entered when the account was first created. You can store the password in an accessible password manager to prevent forgetting it. If it still doesn’t work, select the “Can’t Access Your Account” option, which will take you to a website where you can reset your password and confirm your identity.
Problem 3: Accessing files on your desktop from Office Mobile is not possible.
One benefit of Office 365 is that customers can continue working on their ongoing Word or PowerPoint projects on their PC or mobile device. The application should automatically save your progress on OneDrive and sync it to your device as long as you’re working with your account logged in. But when the device is not currently online or linked to a network, issues can occur.
How to Troubleshoot: Try closing the software and opening the file again to address this problem. Your OneDrive account will be restarted as a result, giving it time to view any recently updated documents. Go to the “File” tab and select “Save Copy” if it appears that you weren’t logged into OneDrive when you attempted to save the file. After that, you will be given instructions on how to log into your OneDrive account so that you can quickly and conveniently move the file to the folder of your choice.
Problem 4: Outlook Mobile and Outlook Mail Don’t Display Emails
This is just another instance of a desktop and mobile device synching issue. In some circumstances, emails may arrive in your inbox folder slowly or not at all. A bad internet connection may potentially be the cause of this problem.
How to Troubleshoot: Signing out of your account and back in again will fix this issue. Click the account name that won’t correctly sync in Outlook Mobile’s menu on the left side of the screen, then click the settings cog. You may access the account permissions in Outlook Mail by clicking the settings cog in the bottom-left corner and choosing “Manage Accounts.”
Problem 5: You deleted an important file by accident and want to retrieve it.
When you have a disorganized folder or retain too many files, it’s easy to delete the wrong file and send it to the recycle bin. Documents sent to the recycle trash, thankfully, are not immediately and permanently deleted.
How to Troubleshoot: Items deleted from Microsoft Teams or SharePoint remain in the recycle bin for some time before being totally wiped. Simply navigate to the SharePoint site where the file was originally stored, navigate to the recycle bin, and select all of the files you want to restore.
Problem 6: The maximum quantity of storage has been reached.
When this issue appears while attempting to save or upload a file, it usually indicates that you have reached the storage limit provided with your Office 365 subscription.
How to Troubleshoot: To extend your storage capacity, just purchase an Office 365 Extra File Storage add-on. To avoid this problem, the team should perform regular recycle bin cleanups, as deleted files can temporarily consume some of your existing storage space.
Problem 7: You Can’t Update a SharePoint File with Another User.
Access rights in Office 365 make it simple to collaborate among team members. When this error occurs, it usually indicates that you lack the necessary permissions to open and edit the file.
How to Troubleshoot: To resolve this issue, simply change the permissions and grant access to the users with whom you want to collaborate. Open the file, click “Share,” and then select the dropdown list to see who you want to provide edit access to. You can adjust the settings to grant access to anyone in the organization or to issue edit invitations only to certain individuals.
Problem 8: You are experiencing difficulties installing new Office 365 updates.
Businesses who subscribe to Office 365 receive free updates and feature enhancements to ensure the products’ efficient performance. However, you may run into installation troubles, leaving you with an out-of-date version of Office 365.
How to Troubleshoot: Office Mobile upgrades can be found in the app store. If you can’t download, it’s most likely due to a phone storage or system issue. To create room for the upgrade, try rebooting your phone or unloading and eliminating some programs. On the desktop, you can access updates through the Microsoft Store or the “Windows Update” link in the settings page. You can change the settings and check the option to allow automatic download updates to avoid future installation issues or manual downloads.
Conclusion
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