The process of creating process maps will define your processes and the sequence and interaction of those processes.

Process maps are important for understanding who is responsible for what. They define your core business process and communicate the flow of your business.

When mapping your processes:  

We Identify support processes for IT, HR, and Accounting.

We determine how quality interacts with each process either for inspection, review or to roll-up metrics in support of Quality Objectives.

Your Quality Policy states the mission (what your customer wants from you) of your organization as it relates to quality. It is your quality mission.

When building your quality management system and writing your quality policy, we help you to meet your commitment to customer focus:

• Quality – What do you need to do consistently to satisfy your customer?

• Customer Satisfaction – What are your customer’s requirements?

• Continuous Improvement – What do you need to do better to satisfy your customer more than now?

These are the objectives of the quality management system. They must be communicated and each employee must understand their impact on quality.

ISO requires that your quality objectives are:

• Derived from your quality policy

• Measurable

• Deployed through the organization

Defects are non-conformances "NC" that occur either as a product defect or a process defect. Each time a defect occurs it needs to be counted, corrected, and determined whether corrective action is required.

When defining your defects we make sure of the following:

• Determine transaction volume

• Determine defects (product and process based)

• Define how defects are recorded

• Define how defects are charted and communicated

ISO 9001:2015 requires some documented information (records). There are many more optional documents and records that can be used but they are not required. We start with the minimum ISO document set and add more as needed.

• Create the required document information for your business model

• Create necessary Quality policies, procedures, and forms

• Create documented information (records) for each process

Almost every business that plans to grow in this competitive market is going digital. Regardless of the size of the business, digital transformation is one of the top priorities for every business leader. 

In your quality processes we shall include:

• Internal audit process

• Corrective and preventive action process

• Management review, communication, and commitment process