Privacy Policy for Mharo Kaam
Last Updated: September 2026
At Mharo Kaam, accessible via our mobile application, one of our main priorities is the privacy and security of our users. This Privacy Policy document outlines the types of information collected and processed by Mharo Kaam, and how we utilize, protect, and manage it in accordance with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act.
Profile & Account Information: When you initiate registration or sign in via phone OTP verification, we collect your mobile phone number. We also collect the profile details you choose to provide, including your display name and state/location.
User-Generated Content: When you create, edit, or publish listings, we collect listing details such as title, description, category, price, state/city, and uploaded product images.
Device & Security Information: We collect device identifiers (such as Device ID, hardware identifiers, or cryptographic hashes) and IP addresses strictly for fraud prevention, spam/bot detection, rate limiting, community safety, and platform moderation.
In-App Communications: We process chat metadata and notification interactions necessary to enable seamless buyer-seller communication and support inquiries on the platform.
We use the collected information for the following purposes:
Core Marketplace Operations: To operate, maintain, and provide the core functionalities of our peer-to-peer marketplace.
Authentication & Communications: To authenticate user logins, deliver one-time verification passwords (OTPs), and send relevant push notifications.
Pre-Registration Screening & Access Control: To verify and screen mobile phone numbers and device identifiers prior to account creation or OTP generation in order to restrict unauthorized access, enforce platform bans, and prevent spam or malicious activity.
Marketplace Discovery: To display your public listings and facilitate buyer-seller inquiries.
Platform Security & Abuse Prevention: To prevent fraud, detect duplicate or deceptive accounts, enforce community guidelines, and moderate reported listings or restricted users.
Customer Support: To investigate and resolve technical issues, user grievances, and support inquiries.
We partner with reliable third-party infrastructure providers to host, secure, and deliver our services:
Firebase (Google LLC): Used for Phone Number Authentication, OTP verification, security attestation, Push Notifications, and backend messaging infrastructure.
Supabase: Used as our primary secure cloud database to store user profiles and listing metadata.
Cloudflare (Cloudflare R2): Used for encrypted cloud storage and fast content delivery of listing media and images.
We do not sell, rent, lease, or trade your personal data to third-party advertisers or data brokers.
You have control over your personal data and may request account deletion directly within the mobile application settings:
30-Day Grace Period: When an account deletion request is submitted, your account enters a 30-day deactivation/grace period. During this time, your public profile and active listings are immediately hidden from search results and public view.
Permanent Deletion: Following the completion of the 30-day grace period, your personal profile data, listings, and uploaded media files are permanently deleted from our active production databases and storage buckets.
Security & Blocklist Exception: Notwithstanding an account deletion or closure request, Mharo Kaam reserves the right to retain minimal essential identifiers (such as a restricted phone number, account ID, or device hash) in an internal restricted blocklist/suppression list indefinitely. This retained data is stored strictly for platform security, fraud prevention, enforcement of user bans/restrictions, and compliance with legal obligations.
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, and the DPDP Act, if you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data, you may reach out to our designated Grievance Officer:
Platform: Mharo Kaam
Designation: Grievance Redressal Officer / Privacy Officer
Email: radheyit@gmail.com
Response Timeline: We endeavor to acknowledge all grievances within 24 to 48 hours and resolve valid concerns in accordance with applicable statutory timelines.
Privacy Policy ke alawa, apne Terms & Conditions / Terms of Service document mein yeh clause zaroor add karke rakhein taaki kisi ko register karne se rokne ka aapka right legally complete rahe:
"Mharo Kaam operates as a private platform and reserves the exclusive right to refuse service, reject registration, deny OTP issuance, or terminate access to any mobile number, device, or user at its sole discretion, without prior notice or assignment of reasons."