Metfone Express (“Company”, “we”, “us”, or “our”) operates the mobile application Metfone Express (the “App”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the App, you agree to this Policy.
Who the App is for
The App is intended for authorized users (e.g., employees/partners) of Uni Logistics and related business operations.
We collect the minimum data needed to provide the App:
Account & profile information: such as name, email/phone, and organization, if provided by you or your employer to create and manage access.
Device & usage data: device model, OS/version, app version, IP address, time/date, and technical events used for diagnostics and performance (e.g., crash reports).
Push notification identifiers: device/instance tokens (e.g., Firebase Cloud Messaging) to deliver notifications.
Crash & diagnostics data: collected via Firebase Crashlytics to improve stability (stack traces, device state at crash time—no content).
Camera: used for barcode scanning and similar features. Images/frames are processed for that purpose; we do not store photos or video on our servers.
Bluetooth: used to discover/connect to printers for label printing. We only process connection details necessary to pair/print.
Location (if enabled): we do not collect precise location by default. If you grant permission for a feature that needs location (e.g., route/nearby device discovery), we may process approximate location for that feature only. You can disable permissions anytime in device settings.
Content you submit: data you enter or upload in the App (e.g., shipment IDs, operational notes) as part of using the service.
We use information to:
Provide, operate, and support App features (authentication, notifications, barcode scanning, Bluetooth printing).
Monitor and improve performance, quality, and security (analytics/diagnostics; crash fixing).
Communicate with you about updates, security notices, and support.
Comply with legal obligations and enforce our terms.
De-identify and aggregate data for service analytics.
We do not sell personal information.
Depending on your location, we process data based on one or more of: performance of a contract, legitimate interests (running and improving the App), consent (e.g., notifications, location), and legal obligations.
We share information only with:
Service providers acting on our behalf, such as Google Firebase (Cloud Messaging, Crashlytics) for notifications and diagnostics.
Our affiliates and professional advisers as needed for operations and compliance.
Authorities when required by law, or to protect rights, safety, and security.
Other parties with your consent.
We retain personal data only as long as necessary for the purposes above or as required by law and organizational policy. Diagnostic data is typically retained for a limited period needed to analyze and address issues.
Data may be processed in countries other than your own (e.g., by Google/Firebase). We take reasonable steps to ensure appropriate protections are in place.
We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is 100% secure.
Permissions: You can disable camera, Bluetooth, location, and notifications in your device settings.
Access/Correction/Deletion: Contact us to request access to, correction, or deletion of your personal data.
Opt-out of notifications: Turn off notifications in OS settings or within the App (if available).
The App is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided personal data, contact us and we will delete it.
The App may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies.
We may update this Policy from time to time. We will post the new version in the App or on our site and update the “Last updated” date.
If you have questions or requests regarding this Policy or your data, contact:
Email: ducbap1999@gmail.com
Phone: +84 911145499