Embedded Files
Mero Doctor App (“we”, “our”, “us”) is a hospital service and management mobile application developed and maintained by Midas Health Services Company. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Mero Doctor App (“App”).
1. Information We Collect
When you use our App, we may collect the following types of information:
Personal Information
When creating or using an account, we may collect:
Name
Phone number and contact details
Age and gender
Profile photo (optional)
Other profile information you choose to provide
Information about family members or relatives if you add them to your account
Medical Information
To provide healthcare-related services, the App may store:
Appointment history
Doctors consulted
Medical records such as vital signs and lab results
Treatment or consultation information related to hospital services
Payment Information
When you make payments through the App, we may record:
Transaction details
Payment status
Billing information related to appointments or services
Sensitive financial details such as card numbers are processed securely by payment providers and are not stored directly by the App.
Device and Usage Information
To improve service performance and security, we may collect:
Device type and operating system
App usage data
Log information
Performance and error reports
2. How We Use Your Information
Your information is used to provide and improve hospital services within the App, including:
Creating and managing your user account
Booking and managing doctor appointments
Providing access to hospital departments and doctors
Maintaining patient medical records and consultation history
Processing payments and maintaining billing information
Allowing doctors and authorized hospital staff to access relevant patient information
Improving app performance and user experience
3. App Permissions
The App may request certain permissions only when necessary for features to function properly.
Profile Photo Access
Used only if you choose to upload or update a profile picture.
Phone Number Verification
Used to create and verify your account and manage appointments.
The App does not access your files, camera, or other personal information without your permission.
4. Sharing and Disclosure of Information
We respect your privacy and do not sell, rent, or trade your personal data.
Information may be shared only when necessary:
With doctors or healthcare professionals for appointment and treatment purposes
With authorized hospital staff to manage hospital operations
With trusted service providers who help operate and maintain the App (under confidentiality agreements)
When required by law, regulation, or legal process
5. Data Security
We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
Although we strive to protect your information, no digital system can guarantee absolute security.
6. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Update or correct your data
Request deletion of your account or personal information
Withdraw consent for certain types of data processing
To make a request regarding your data, please contact us using the information below.
7. Data Retention
We retain personal and medical information only for as long as necessary to:
Provide hospital services
Maintain patient medical records
Comply with legal and regulatory requirements
If you request deletion of your account, we will remove your personal data unless retention is required for legal or medical record purposes.
8. Third-Party Services
The App may integrate with third-party services such as payment systems or external websites. These services operate under their own privacy policies, and we encourage users to review those policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be reflected within the App or on our official platform. Continued use of the App indicates acceptance of the updated policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Mero Doctor App
Developer: Midas Health Services Pvt. Ltd.
Email: info@midastechnologies.com.np
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