Effective Date: October 14, 2026
Last Updated: October 14, 2026
Welcome to Memberly ("Memberly," "we," "our," or "us"). Memberly is a platform designed to connect customers with businesses through memberships, exclusive offers, loyalty benefits, and opportunities for business growth.
Our mission is to help people discover value, support entrepreneurs, and build stronger relationships between businesses and their communities.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use the Memberly mobile application, website, and related services.
By using Memberly, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it separately.
The information we collect depends on the features you use and how Memberly is configured.
When you create an account or manage a profile, we may collect:
Name or display name.
Email address.
Account credentials or authentication information.
Profile information you choose to provide.
Account type, such as customer or business owner.
Account preferences and communication settings.
If you register or manage a business on Memberly, we may collect:
Business name and description.
Business address and contact information.
Business category.
Membership prices, benefits, offers, and terms.
Business profile images and other content you upload.
Information about membership activity and redemptions.
Business account and subscription status.
To operate memberships and related features, we may process:
Memberships you purchase or subscribe to.
Membership status and renewal information.
Benefits, offers, and rewards you redeem.
Transaction amounts, dates, and payment status.
Records necessary to resolve disputes and provide customer support.
Payments may be handled by third-party payment processors. Where applicable, those providers process payment information under their own privacy policies. Memberly should not collect or store full payment card details unless this is necessary, properly secured, and accurately disclosed.
Depending on the app's implementation and the services it uses, we may collect technical information such as:
Device type and operating system.
App version.
IP address and general network information.
Crash reports, diagnostics, and performance information.
App interaction and usage information.
If Memberly implements location-based discovery, it may request permission to access your location to help you find nearby businesses or offers.
Location access will be requested through your device's permission system where applicable. You may deny or revoke location permission through your device settings. You may still be able to use features that do not require location information.
Memberly may use QR codes or similar identifiers to verify membership eligibility and redeem benefits.
When a membership is scanned or redeemed, we may process the membership identifier, relevant membership status, business identifier, and redemption record. QR codes should not expose unnecessary personal information.
If you contact us, we may collect your email address, message contents, attachments you provide, and information necessary to respond to your request.
We may also send service-related communications, including account verification, membership updates, security notifications, and important changes to our services.
We may use information for the following purposes:
Create, authenticate, and manage accounts.
Connect customers with participating businesses.
Display business profiles, memberships, and offers.
Process membership purchases and manage subscription status.
Verify and record membership redemptions.
Help businesses manage their memberships and customer relationships.
Provide customer support and respond to requests.
Detect fraud, abuse, unauthorized access, and security incidents.
Maintain, troubleshoot, and improve Memberly.
Measure service performance where appropriate.
Comply with legal obligations and enforce our terms.
Send marketing communications where permitted by law and subject to applicable preferences.
We will not use personal information for purposes materially different from those described here without providing any notice or obtaining any consent required by applicable law.
Memberly does not sell personal information in exchange for money. We may disclose information in the following circumstances, as applicable.
When you subscribe to or redeem a membership at a participating business, that business may receive information necessary to verify your membership, provide the advertised benefits, and manage the transaction.
Businesses are responsible for handling information they receive in accordance with applicable law and their own privacy obligations.
We may use third-party providers to support services such as:
Cloud hosting and database infrastructure.
Authentication and account management.
Payment processing.
App performance monitoring and diagnostics.
Customer support and communications.
Security and fraud prevention.
These providers may process information on our behalf to perform contracted services. We will take appropriate steps to require suitable privacy and security protections.
The actual providers used by Memberly will depend on the services integrated into the released app.
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights and safety of users, investigate suspected fraud, or protect Memberly and its services against harm.
If Memberly is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate protections.
We may share information for other purposes when you direct us to do so or provide any consent required by law.
We retain personal information only for as long as reasonably necessary to provide Memberly's services and fulfill the purposes described in this policy.
Retention periods depend on the type of information and the reason it was collected.
Account information: Generally retained while the account is active and for a reasonable period afterward when needed for legitimate business or legal purposes.
Membership and transaction records: Retained as necessary to administer memberships, resolve disputes, maintain appropriate records, and meet applicable legal or accounting requirements.
Business information: Retained while a business account or relevant service remains active and for a reasonable period afterward where necessary.
Support communications: Retained as needed to resolve requests and maintain relevant records.
Technical and diagnostic data: Retained according to the applicable operational, security, and diagnostic requirements.
When information is no longer necessary, we will take reasonable steps to delete it or de-identify it, subject to legal obligations and legitimate recordkeeping needs.
Actual retention periods may vary according to our systems and applicable law.
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Request a copy of certain information in a portable format.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Exercise additional rights provided by applicable privacy laws.
To exercise these rights, contact us using the details in the Contact Us section.
We may need to verify your identity before fulfilling a request. We will respond within the timeframe required by applicable law.
Withdrawing consent or disabling a permission may limit features that depend on that information.
You may request deletion of your Memberly account and associated personal information by using an available account-deletion feature or contacting us at the email address listed below.
Where account creation is available in the iOS app, Memberly will provide an in-app method to initiate account deletion, as required by Apple's applicable guidelines.
We will process verified deletion requests within the time required by applicable law. Some records may need to be retained when required by law, for legitimate security purposes, to resolve disputes, or to complete outstanding transactions. Any information retained for these purposes will be handled in accordance with applicable requirements.
Deleting the Memberly account may end access to memberships and benefits associated with that account. Any separate cancellation of a paid subscription must be completed through the applicable subscription provider when necessary.
We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the services implemented, these measures may include access controls, secure authentication, encrypted connections, restricted administrative access, and appropriate monitoring.
No method of transmitting or storing information can be guaranteed to be completely secure. We continually evaluate our safeguards as Memberly develops.
Memberly may serve users and businesses in the United States and, as the platform expands, Latin America and other supported regions.
Depending on where our service providers and infrastructure are located, personal information may be processed or stored in countries other than the country where you reside.
Where required by applicable law, we will implement appropriate safeguards for international transfers and provide any required notices or obtain necessary consent.
If you use a Memberly website or web-based features, we or our service providers may use cookies or similar technologies to support essential functionality, maintain sessions, improve security, and understand service performance.
Non-essential cookies or similar technologies will be used subject to applicable consent requirements.
You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Memberly may rely on third-party services or provide links to external websites.
Those services may have their own privacy policies and data-handling practices. Where a third party processes personal information on our behalf, we will take reasonable steps to ensure appropriate contractual and privacy protections.
We encourage users to review the privacy policies of third-party services they use.
Memberly is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 without any legally required authorization.
If we learn that we have collected such information in a manner that violates applicable law, we will take appropriate steps to delete it.
If you believe a child has provided personal information inappropriately, please contact us.
Where applicable law establishes a higher minimum age or additional requirements, those rules will apply.
Where permitted by law, Memberly may send information about features, offers, or updates.
You may opt out of promotional emails using the unsubscribe instructions included in those messages. You may also manage push notifications through your device settings.
We may continue sending essential service communications, such as security alerts, account notices, and transaction-related messages.
We may update this Privacy Policy as Memberly evolves, introduces new features, integrates additional service providers, or responds to legal requirements.
When we make changes, we will update the "Last Updated" date. Where required by law, we will provide additional notice or request consent.
The updated policy will be made available through our website or another appropriate location.
For privacy questions, access requests, corrections, account deletion, or other concerns, contact:
Service: Memberly
Privacy Contact: [Insert your official business or privacy contact email]
Privacy Policy URL: [Insert the public URL where this policy is hosted]
If Memberly establishes a registered business address or appoints a privacy representative where required, the relevant contact information will be provided here.
We are committed to building Memberly in a way that respects user privacy, supports business growth, and earns the trust of the communities we serve.