Hi! I'm Maria Danica Villanueva. I started my years of experience in BPO industry and real estate marketing. These served as the groundwork of my skills in digital marketing, brand management, operations, customer service, and content creation (written and visual graphics). I have been in the freelancing industry for six years now and have been gaining valuable skill sets.
I'm very excited to use my capabilities to help you secure your current business targets and play a part in your next wins.
Amazon Store Management
On-Amazon organic marketing using Amazon Posts and Amazon Customer Engagement Email
Design, create, and build Amazon Storefront and Amazon A+ content
Maintain good relationship with Amazon Launchpad Program manager and maximize marketing opportunities
Track off-Amazon marketing efforts through Amazon Attribution
Monitor and respond to Amazon Customer message within SLA
Manage inventory and FBA shipments using Send To Amazon flow
Resolve inbound shipment issues and discrepancies
Manage shipments using Amazon Global Logistics
Manage FBA and MCF orders
Manage returns and refunds
Manage customer reviews and seller feedback
Manage A-to-z Guarantee Claims
Manage product listing suppressions
Plan, set up, and manage deals, vouchers, discounts and promotions
Project Management
Create project plans
Monitor and keep the projects on track
Lead teams and coordinate across multiple departments
Train and recalibrate members
Manage changes, deadline adjustments and risks
Check and evaluate project outputs and performance
Conduct weekly meetings to keep teams and projects aligned
Administrative Tasks
Schedule meetings and appointments
Create and send reminders for meetings and events
Communicate and coordinate with POCs
Handle meetings for the client
Prepare meeting agendas and write minutes of the meeting
Write, implement, and update company SOPs
Handle recruitments, interview applicants, and provide interview analysis and selection
Customer Service Quality Management
Keep customer service teams calibrated on the processes
Help teams achieve target KPIs
Write canned replies for emails and chats
Create flows for call, chat, and email handling
Identify criteria for customer service quality review
Create central trackers and customer data records (Google Sheets)
Content Creation
Content planning and ideation
Copywriting
List-format articles
Short blog posts
High-quality blogs
Competitor comparison articles
Content optimization
Brand Management
Brand alignment
Create brand guidelines
Advise teams on branding aesthetics and strategies
Oversee marketing projects related to company branding
Amazon Brand Management
Social Media Management
Create engaging contents
Create and manage social media accounts, pages, and events
Build social media identity and engagement
Demand and Supply Planning
Weekly inventory check
Maintain and monitor inventory levels and forecasts
Procure products from supplier
Coordinate with suppliers and third-party warehouse POCs
Create shipping labels
Manage logistics updates
Check if units are delivered to the correct destinations
Resolve inbound shipment issues
Roll out inventory situation to other departments
Graphic Design
Design and create brand assets (logos and key color palettes)
Website visuals (banners, ads, blog covers, infographics)
Social media visual contents (social media posts, post templates, Instagram feed layouts, YouTube thumbnails or end screens, audio and video edits, animated GIFs)
Any visual graphic designs using Canva
Website Building, Customization and Optimization
Customize Shopify theme
Front-end development using HTML and CSS codes
Create pages, blog posts, navigation, products, and collections
Make website mobile-optimized
Shopify Theme transfer
Front-end customization using Zipify
Search Engine Optimization
Build and maintain on-page SEO (keywords, blogs, copies)
Build and maintain off-site SEO (backlinks, social media marketing, influencer marketing)
Strengthen technical SEO (website speed, search engine crawlable content, URL redirects for 404 pages)
Email Marketing and Management
Create and schedule email campaigns
Filter emails and manage spam
Handle client emails
Create email reminders and events
Data Entry and Management
Preparing and sorting documents for data entry
Entering data into database software and ensuring the accuracy of the data
Resolving discrepancies in information and obtaining further information for incomplete documents
Creating data backups as part of a contingency plan
$12 per hour
I will be your all-in-one Executive Virtual Assistant that you can trust with any tasks and responsibilities. I work with integrity, diligence, and initiative.
WHY CHOOSE ME?
Client-Oriented
You and your business goals will be my priority. I find ways to provide satisfactory, if not excellent, performance in order to achieve our target.
Flexible
I am a very versatile person. I can adapt to any changes in the company or resources. I'm a good team player that finds harmony amidst differences among the members.
Passionate
I'm proud to say that I have the drive, diligence, and passion that make things work and get results! You can rely on me when it comes to seeing around corners.
Highly Teachable
I love learning and growing with my client's business. I am resourceful, tech-savvy, and hungry for new knowledge and skills!
CLIENT FEEDBACK
