Effective Date: May 12, 2025
MayaGameStudio (“Maya,” “we,” “us,” or “our”) is a digital entertainment company dedicated to developing and publishing mobile games. This Privacy Policy explains how we collect, store, use, and share your personal information when you interact with our products and services, in accordance with applicable laws in the regions where we operate.
This Privacy Policy applies to:
Our websites
Our mobile applications (games and related apps)
Our marketing and promotional activities across various platforms
Any other related services we provide
Collectively, these are referred to as the “Services.”
Maya acts as the primary data controller for personal information associated with your use of the Services. By accessing, installing, or using any of our games or Services, you acknowledge and agree that your information will be processed as described in this Privacy Policy.
2.1 Information You Provide Directly
We collect personal information that you choose to share with us while using the Services, including but not limited to:
Customer support communications
When you contact our support team, you may provide:
Username
Email address
Game ID
Device details (such as brand, model, advertising ID)
Transaction history
Device language settings
This information helps us investigate issues, respond to your inquiries, and provide technical assistance.
Gameplay registration details
For example, when you set or create a username or profile in our games.
Feedback and reviews
Such as ratings, comments, or other feedback you submit regarding our games or Services.
We use this information to personalize your experience, verify purchases, improve features, and otherwise operate our Services as described in this Policy.
2.2 Information Collected Automatically
When you use the Services, we may automatically collect certain information, including:
Activity and usage data
Device type and operating system
Features or pages you access
Session dates and times
Approximate location derived from your IP address
Device characteristics
Device manufacturer and model
Operating system and version
Language and time zone settings
Identifiers
Google Advertising ID (AAID)
Apple Identifier for Advertisers (IDFA)
Google Play Account ID or similar platform identifiers
In-game analytics
Gameplay progress and levels
Achievements, scores, and performance statistics
Social interactions within the game (e.g., friend lists, clans, chats, if applicable)
Purchase and consumption data
Virtual or real-money purchases
In-game items acquired or used
Related transaction details (excluding full payment card data, which we do not store)
This automatically collected information is generally used for analytics, game balancing, service optimization, fraud prevention, and other operational needs.
(Purpose and Legal Basis)
We process your personal information only where it is necessary and lawful to do so. In particular, we may use your information to:
Provide and maintain the Services
Enable you to access and play our games
Activate and validate in-app purchases
Offer customer support and troubleshoot issues
Personalize and optimize your experience
Tailor in-game content, offers, and events
Adjust features for specific devices or platform requirements
Communicate with you
Send important service-related messages (e.g., security alerts, policy updates, technical notices)
Respond to your questions, feedback, and requests
Analyze and improve the Services
Monitor trends and performance
Fix bugs and technical problems
Enhance game features, design, and overall user experience
Enable social and community features
Support player interactions, competitions, and social functions within the games
Marketing and promotional purposes
Deliver promotional messages or in-game offers, where permitted by law
Respect your choices where you opt out of certain types of marketing
Advertising management
Measure the effectiveness of our campaigns
Support ad frequency capping, attribution, and similar operations
We rely on various legal bases depending on your location, such as performance of a contract (providing the game and services you request), legitimate interests (improving and securing the Services), compliance with legal obligations, and your consent where required (for example, certain marketing or use of specific identifiers).
We keep your personal information only for as long as necessary to:
Provide and maintain the Services
Fulfill the purposes described in this Policy
We may retain certain data for a longer period if:
Required by law or regulatory obligations
Necessary to resolve disputes or enforce our agreements
Needed for security, fraud prevention, or record-keeping purposes
When information is no longer needed, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable laws.
Our Services are intended for:
Individuals aged 13 and older, or
Individuals aged 16 and older in the European Economic Area (EEA)
By using the Services, you confirm that you meet the applicable minimum age in your region.
If you believe that a child under the relevant age has provided personal information to us, please contact us at contact@mayagamestudio.com so we can take appropriate steps, such as deleting the data or restricting access.
We implement appropriate technical and organizational measures designed to help protect your personal information from unauthorized access, loss, misuse, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are encouraged to keep your account details and device secure.
With your consent, we may send game-related notifications, such as:
Updates and new features
Event reminders and rewards
Promotional offers and news
You can typically manage or disable push notifications at any time through your device or application settings. The exact steps depend on your device and operating system.
For in-app purchases, we rely on third-party payment processors and app store providers, such as:
Apple
Google
These providers may process your payment information in line with their own terms and privacy policies. We do not store your full payment card details.
For more information, please review their privacy policies directly:
Please note:
All in-app transactions are final.
Prices, virtual currencies, and virtual items may change at any time.
Refunds are not guaranteed, including in cases of account closure or termination.
Depending on your country or region of residence, you may have some or all of the following rights in relation to your personal information:
Access & Portability
Request confirmation of whether we process your data and receive a copy of your personal information, or request it be provided in a portable format where applicable.
Correction (Rectification)
Ask us to correct or update inaccurate or incomplete personal information.
Deletion (Erasure)
Request deletion of your personal information, subject to certain legal or legitimate business exceptions.
Restriction of Processing
Ask us to limit how we use your information under certain circumstances.
Objection
Object to specific types of processing, such as direct marketing, where applicable.
Withdrawal of Consent
If we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing that took place before the withdrawal.
For users in the EEA, UK, Switzerland, and Brazil, you may exercise your rights by emailing us at contact@mayagamestudio.com.
For California residents, please refer to Addendum 1 for additional rights and information specific to the California Consumer Privacy Act (CCPA) or any other applicable state privacy laws.
We may need to verify your identity before fulfilling certain requests for your protection.
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest version came into force.
Minor changes will become effective when we post the updated Policy.
For material or significant changes, we will take additional steps to inform you, such as:
Sending a notice to your registered email address (if available)
Displaying an in-game or in-service notification
Posting a prominent notice through other appropriate channels
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
If you have any questions about this Privacy Policy, or if you wish to submit data requests (such as access or deletion), please contact us at:
Email: contact@mayagamestudio.com
Maya will review and respond to your inquiry in accordance with applicable data protection laws.