Effective Date: July 3, 2026
Welcome to MaxPay ("App", "we", "our", or "us").
MaxPay is committed to protecting your privacy and ensuring that your personal information remains secure. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our application.
By downloading, installing, or using MaxPay, you agree to the practices described in this Privacy Policy.
MaxPay is a digital payment application that allows users to perform services such as:
Mobile Recharge
DTH Recharge
Electricity Bill Payments
Other supported utility payment services
Our objective is to provide users with a fast, secure, and reliable payment experience.
To provide our services efficiently, MaxPay may collect certain information.
Depending on the services you use, we may collect:
Full Name
Mobile Number
Email Address
User ID or Account Information
Transaction Details
Payment Confirmation Details
We collect only the information necessary for providing our services.
For security, fraud prevention, and performance improvements, the app may automatically collect:
Device Model
Operating System Version
Device Identifier
IP Address
App Version
Language Preference
Time Zone
Crash Reports
Diagnostic Information
This information helps improve app stability and security.
When you perform any recharge or bill payment, we may collect:
Recharge Amount
Operator Name
Biller Information
Transaction Reference Number
Payment Status
Date & Time of Transaction
Sensitive payment information such as complete debit/credit card details or banking credentials is not stored by MaxPay.
The information collected may be used for:
Processing recharge requests
Processing utility bill payments
Transaction verification
Customer support
Fraud prevention
Security monitoring
Improving application performance
Maintaining transaction history
Compliance with applicable laws
Resolving disputes
Sending important service-related notifications
We only use information for legitimate business purposes.
MaxPay may use trusted third-party payment service providers to securely process transactions.
Payment gateways may collect certain payment-related information according to their own privacy policies.
MaxPay does not store:
Debit Card PIN
Credit Card PIN
CVV Numbers
UPI PIN
Internet Banking Passwords
Banking Login Credentials
Payments are processed using secure encrypted infrastructure provided by authorized payment partners.
Protecting user information is one of our highest priorities.
We use reasonable administrative, technical, and security measures to protect information against:
Unauthorized access
Data loss
Misuse
Alteration
Disclosure
Although we implement industry-standard security practices, no internet-based system can guarantee absolute security.
MaxPay does not sell, rent, or trade your personal information.
Information may only be shared under the following circumstances:
Payment gateway providers
Banking partners
Utility service providers
Government authorities when legally required
Law enforcement agencies when required by applicable law
Information is shared only when necessary to provide services or comply with legal obligations.
MaxPay values a clean and secure user experience.
MaxPay does not display any third-party advertisements within the application.
We do not use advertising SDKs to show banner ads, interstitial ads, rewarded ads, or personalized advertisements.
We also do not collect or share your information for advertising, behavioral profiling, or marketing purposes.
To improve service quality, MaxPay may use trusted analytics and diagnostic tools that help us understand:
Application performance
Crash reports
Error diagnostics
Feature usage
Performance optimization
These tools are used only to improve reliability, security, and the overall user experience.
MaxPay is a mobile application and does not use browser cookies.
However, certain integrated services may use limited technologies that are essential for secure authentication, fraud prevention, or payment processing.
We retain user information only for as long as necessary to:
Provide services
Maintain transaction history
Resolve disputes
Prevent fraud
Comply with legal and regulatory requirements
After the applicable retention period expires, information may be securely deleted or anonymized.
Depending on applicable laws, users may have the right to:
Access personal information
Correct inaccurate information
Request deletion of eligible information
Update account details
Contact customer support regarding privacy concerns
Requests will be processed in accordance with applicable legal requirements.
MaxPay is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected unintentionally, we will take reasonable steps to remove it promptly.
MaxPay may integrate trusted third-party services necessary for providing payment-related functionality.
These services may include:
Payment Gateway Providers
Banking Partners
Utility Billing Services
Technical Infrastructure Providers
Analytics Providers
Each third-party provider operates according to its own privacy policy.
Users are responsible for maintaining the confidentiality of their login credentials and registered mobile number.
Please keep your account information secure and immediately report any unauthorized access or suspicious activity.
We may update this Privacy Policy from time to time to reflect:
New features
Legal requirements
Security improvements
Service enhancements
The updated version becomes effective immediately after it is published within the application or on our official website. We encourage users to review this Privacy Policy periodically.
If you have any questions, suggestions, or concerns regarding this Privacy Policy or our services, please contact us using the contact information provided within the MaxPay application or on our official website.
By downloading, installing, accessing, or using MaxPay, you acknowledge that you have read, understood, and agreed to this Privacy Policy.