SUPPORT & HELP CENTER
Math Learner: Kids Math Games
Last Updated: February 24, 2026
We're here to help! Below you'll find answers to common questions and ways to reach us.
1. GETTING STARTED
Q: What ages is the app designed for?
A: Math Learner is designed for children ages 3-10. The app adapts difficulty based on the age selected during setup.
Q: How do I set up the app for my child?
A: When you first open the app, follow the onboarding steps: select your child's age and choose the math topics they want to learn. That's it — no account or registration needed.
Q: Can I change my child's name or settings later?
A: Yes. Tap the profile icon on the home screen, complete the Parental Gate, and you'll access the Parent Profile where you can change the name, mascot buddy, language, sound settings, and more.
2. SUBSCRIPTION & PURCHASES
Q: What does the premium subscription include?
A: Math Pro unlocks all math worlds (including multiplication, division, and Grouping Galaxy), all levels, exclusive badges, and removes all restrictions.
Q: What subscription plans are available?
A: We offer three options: Weekly, Yearly, and Lifetime (one-time purchase). You can view pricing in the app.
Q: How do I cancel my subscription?
A: Open your device Settings > tap your Apple ID > Subscriptions > select Math Learner > Cancel Subscription. Cancellation takes effect at the end of the current billing period.
Q: How do I restore my purchase on a new device?
A: Open the app, go to the purchase screen, and tap "Restore Purchases." Your subscription is tied to your Apple ID and will be restored automatically.
Q: I was charged but didn't receive premium access.
A: Try tapping "Restore Purchases" in the app. If the issue persists, contact us at the email below. You can also request a refund from Apple at https://reportaproblem.apple.com.
3. APP FEATURES
Q: What are Coins and XP?
A: Coins and XP are virtual rewards earned by completing lessons and quests. Coins can unlock new math worlds, and XP tracks your child's overall progress. They have no real-money value.
Q: What are Daily Quests?
A: Daily Quests are fun challenges that refresh every day, encouraging regular practice. Completing them earns bonus coins and XP.
Q: What is the Daily Streak?
A: The streak counts consecutive days your child uses the app. Longer streaks earn bigger daily rewards. Don't worry — missing a day just resets the streak counter.
Q: How do badges work?
A: Badges are achievements earned by reaching milestones like completing levels, answering questions correctly, or maintaining streaks. View all badges in the Badges collection from the home screen.
Q: What is Grouping Galaxy?
A: Grouping Galaxy is an advanced world that mixes all four math operations (addition, subtraction, multiplication, division) with visual aids to help children understand concepts through pictures and animations.
4. LANGUAGES
Q: What languages are supported?
A: The app supports 14 languages: English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Korean, Chinese (Simplified), Arabic, Turkish, Russian, and Ukrainian.
Q: How do I change the language?
A: Go to Parent Profile (tap the profile icon > complete Parental Gate) > App Settings > Language. Select your preferred language and the entire app will update immediately.
Q: Does the app support right-to-left (RTL) languages?
A: Yes. When Arabic is selected, the app layout automatically switches to right-to-left.
5. TROUBLESHOOTING
Q: The app is running slowly or freezing.
A: Try closing and reopening the app. Make sure your device has enough storage space and is running a supported iOS version.
Q: My child's progress was lost.
A: Progress is stored locally on your device. If the app was uninstalled and reinstalled, local data cannot be recovered. Subscriptions can be restored via "Restore Purchases."
Q: Sound or music isn't working.
A: Check that your device isn't in silent mode. Then go to Parent Profile > App Settings and ensure Music and Sound Effects are turned on.
Q: The daily reward isn't showing up.
A: Daily rewards appear once per day when you open the app. If you've already claimed today's reward, it will be available again tomorrow.
6. PRIVACY & SAFETY
Q: Is my child's data safe?
A: Yes. All data is stored locally on your device. We do not collect personal information, and we do not use advertising or tracking. Please see our Privacy Policy for full details.
Q: Does the app have ads?
A: No. Math Learner does not display any advertisements.
Q: Is there any online or social interaction?
A: No. The app is entirely offline with no chat, social features, or user-generated content. It is safe for children to use independently.
7. CONTACT US
If you need further help or have feedback, please reach out:
Email: info.stilak@gmail.com
We typically respond within 48 hours. When contacting us, please include:
- A description of the issue
- Your device model and iOS version
- Any screenshots that may help us understand the problem
We appreciate your feedback and are always working to make Math Learner better for your child.