Privacy Policy — Matchi (Client App)
Effective date: 29 November 2024
Last updated: 16 July 2026
This Privacy Policy explains how the Matchi Client application collects, uses, protects, and shares information when you use it to manage your sports facilities and their bookings. We are committed to protecting the privacy of our users and to being transparent about the data we handle.
By creating an account and using the App, you agree to the practices described in this policy.
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## 1. Who this policy applies to
The App is intended for facility owners who use it to manage their pitches/courts, availability, subscriptions, and reservations. In the course of managing bookings, owners also handle limited contact information belonging to their own clients (players).
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2. Information we collect
We only collect the information that is necessary to operate the service.
a. Account and profile information
- Phone number — used as your sign-in identifier and shown in your profile.
- Name and first name
- Profile photo (optional)
- Preferred language (used to send notifications in your language)
b. Financial information related to your account
- Your credit balance and the platform commission applied to confirmed bookings, so the App can display and account for them. We do not collect or store full payment-card details in the App.
c. Client contact details you enter
- When you create a manual reservation for a client who does not have an account, you may enter that client's name and phone number. You are responsible for having a lawful basis to provide this information, and it is used solely to manage the booking and to allow you to contact the client.
d. Device and technical information
- A push notification token ("device token") provided by Firebase Cloud Messaging, associated with your account so we can deliver notifications to your device.
We do not use any advertising, analytics, or tracking software. We do not track you across other apps or websites.
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3. How we use your information
We use the information above only to:
- create and secure your account and sign you in;
- provide the core service (managing facilities, availability, subscriptions, and reservations);
- send you **notifications** about important events, such as the acceptance or rejection of a reservation;
- display and account for your credit balance and applicable commission;
- allow you to contact clients regarding their bookings;
- respond to your support requests and keep the service secure and functioning.
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4. Notifications
The App may send push notifications to inform you of important events (for example, a new booking request, or the acceptance or rejection of a reservation).
You can turn notifications on or off at any time from your device settings.
To deliver notifications, the App relies on Firebase Cloud Messaging, a service provided by Google. For details on how Firebase processes data, please see the Firebase Privacy and Security information: https://firebase.google.com/support/privacy
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5. How your information is shared
We do not sell your personal information, and we do not share it for advertising purposes.
We rely on a small number of trusted service providers ("processors") strictly to operate the App on our behalf:
- Supabase — hosts our backend, database, and authentication. Your account and service data are stored here. See https://supabase.com/privacy
- Firebase Cloud Messaging (Google) — delivers push notifications, using your device token. See https://firebase.google.com/support/privacy
These providers process data only to provide their service to us and are not permitted to use it for their own purposes.
We may also disclose information where required by law, or to protect the rights, safety, or security of our users and the service.
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6. Data security
We take reasonable measures to protect your information:
- data is transmitted over encrypted connections (HTTPS/TLS)
- data stored on our backend is encrypted at rest by our hosting provider;
- your session credentials are kept in the device's secure storage
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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7. Data retention
We keep your personal information for as long as your account is active and for as long as needed to provide the service. When you delete your account, we delete the associated personal data, except where we are required to retain certain records to comply with legal obligations.
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8. Deleting your account and data
You can delete your account at any time directly from within the App (Profile → "Delete my account"). Deleting your account permanently removes your account and its associated personal data from our systems. This action is irreversible.
If you need assistance, you can also contact us using the details in Section 12.
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9. International users
The App is operated for use in Mauritania. If you use it from elsewhere, be aware that your information may be processed on servers operated by our providers (Supabase, Google/Firebase) in other countries, under appropriate safeguards.
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10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you within the App. Your continued use of the App after an update means you accept the revised policy.
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Contact us
If you have any questions or suggestions regarding this Privacy Policy, please contact us at:
Email: ezeidany4938@gmail.com