Introduction

We value your privacy and are committed to protecting your personal data. This policy describes how we collect, use, share, and protect personal information when using the "Al-Mosheed" app.

Data Collection

We collect the following information:

Customer Account:

• Name: To identify the user and communicate with them.

• Phone number: For account creation and login.

• Delivery addresses: To deliver orders to the correct location.

• Profile picture: To enhance user experience and personalize the account.

• Photo access permission: To allow the user to upload and change their profile picture and send photos in conversations.

• Microphone access permission: To record and send voice messages in conversations.

• Location access permission: To improve the accuracy of delivery services and local offers.

Merchant Account:

• Phone number: For account creation and login.

• Company name: To identify and verify the establishment.

• Tax registration number: To ensure legal business operations.

• City: To display products to customers in the same geographic area.

• Region: To improve the accuracy of search and local offers.

• Profile picture: To build trust with customers through personalization.

• Photo access permission: To upload photos, update offers, and send photos in conversations.

• Microphone access permission: To record and send voice messages in conversations.

• Location access permission: To improve the accuracy of delivery services and local offers.

Technician Account:

• Name: To identify the technician and communicate with them.

• Bio: To provide information about experience and skills.

• Service type: To specify the services offered to customers.

• City: To improve the accuracy of search and local offers.

• Location: To improve the accuracy of service delivery and local offers.

• License number: To verify the legality of practicing the profession.

• Establishment name: To build trust with customers.

• Profile picture: To build trust and personalize the account.

• Photo access permission: To upload photos, update offers, and send photos in conversations.

• Microphone access permission: To record and send voice messages in conversations.

• Location access permission: To improve the accuracy of delivery services and local offers.

Use of Information

We use the information we collect for the following purposes:

• To improve user experience and provide the required services.

• To interact with customers, merchants, and technicians.

• To fulfill delivery and service requests.

• To verify user identities and confirm accounts.

• To enable users to change their profile picture and send photos and voice messages in conversations.

Information Sharing

We may share information with:

• Partners and providers for delivery and maintenance services.

• Legal and regulatory authorities as required by law.

Security

We take reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, data transmission over the internet cannot be guaranteed to be 100% secure.

User Rights

Users have the right to:

• Access their personal data we have collected.

• Request correction or update of their data.

• Request deletion of their personal data, subject to certain legal exceptions.

Policy Changes

We may update this privacy policy from time to time. You will be notified of any significant changes by updating the "Last Updated" date at the top of this page. We advise you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about the privacy policy, please contact us via email: almasheed-1380@hotmail.com

Terms & Conditions

Objectives

• Al-Mosheed platform aims to facilitate the process of purchase and communication between the customer and the service provider, saving time and effort for both parties.

Fees

• Upon completing a purchase order from the customer, the platform charges a symbolic fee not exceeding 10% of the purchase value as service fees and a non-refundable deposit upon order completion.

Customer Obligations

• Customers have the right to communicate with the service provider (seller) to investigate, complete, or cancel purchase orders based on their mutual agreement. It is worth noting that the platform is not responsible for any financial or other disputes that may arise between the customer and the service provider.

• If the customer wishes to cancel an order before receiving it, they must contact the service provider and notify them. If the order has been received and the customer wishes to cancel it, the customer bears the cost of transporting the purchased items from the delivery location to the service provider's premises or as agreed.

• The platform reserves the right to delete or suspend the activities of any customer who violates the platform's policies in any way, including fraudulent orders and lack of seriousness in placing orders. Customers can also communicate with the service provider if they have any comments or concerns regarding the order.

Service Provider Obligations

• The service provider is committed to accurately providing the order to the customer, including quality, material safety, and delivery speed as agreed between them.

• There is a scope for communication between the customer and the service provider to agree on purchase details, such as purchase requests, total cost calculation, delivery method, and other matters related to purchase orders.

• The customer has the right to cancel the order before receiving it by contacting the service provider. If the order has been received and the customer wishes to cancel it, the customer is required to pay the cost of transportation from the delivery location to the service provider's premises or as agreed.

• The goal of Al-Mosheed platform is to facilitate communication between both parties and does not bear responsibility for any disputes between the customer and the service provider, including financial disputes, order inaccuracies, delivery errors that may cause damage to purchase orders, and others.

• The platform has the right to delete or suspend the activity of any service provider that violates the platform's policies in any way. The service provider can contact the support team if they encounter any issues related to the platform's services.

Official Communication Channels

• Email: almasheed-1380@hotmail.com

• WhatsApp: 0537014738