Version: 1.0
Mania Jcakpot is committed to advocating for responsible gaming practices as a reflection of customer care and social responsibility.
We believe it is our responsibility to ensure that our customers enjoy the experience on our platform while being fully aware of the potential risks that computer games may pose if you do not maintain self-discipline.
To ensure you continue to enjoy a safe and controllable gaming experience, we fully support responsible gaming practices and have taken steps to help players who wish to control their gaming behavior. We reserve the right to unilaterally initiate these measures if we deem it necessary.
1. Record your game
1.1. Playing video games should be considered a form of entertainment. Here are some tips to help you control your gaming behavior:
Keep having fun
1.2. Playing video games is a form of entertainment, but it should be done in moderation, not as an escape from reality or to make money by winning prizes.
Don't spend too much money
1.3. Set a budget for your entertainment activities and stick to it strictly. Only purchase Golden Acorns if your finances allow. You can always get free game opportunities through other ways to participate in Mania Jcakpot (see the draw rules).
Recording time
1.4. We're happy you came to play and hope you'll continue playing, but please don't let the game take up too much of your time. Just like going to the movies, we're always here to entertain you.
Make full use of our game management tools
1.5. If you need a break, you can pause the game at any time by following the steps in Section 2.
1.6. If you believe you may be playing games too frequently, please refer to the self-assessment questions in Part 3 below.
2. Maintain control
2.1. We encourage our customers to play games responsibly, therefore we offer a variety of responsible gaming features.
Account history
2.2. We can show you your account history via your customer support email address:
a. Show the results of each match over two weeks.
b. Displays your purchase and redemption history for the past 2 weeks.
Meeting Reminder
2.3. Mania Jcakpot will send you a game reminder every hour after you start playing for two hours to help you play responsibly. The reminder content is as follows:
a. Pause the game and show how long you have been playing. b. Allow you to end or continue the game.
Set restrictions
2.4 You can type “Set Restrictions” in your email, and our customer support team will send you a unique link. Please click the link to access and set the desired restrictions. If the link is invalid, please contact our customer support team immediately at support@maniajackpot.com for assistance.
2.5. Purchase Limit. This function allows you to preset the number of golden acorns that can be purchased within a selected time period.
a. Once you reach your limit, you will be unable to make any new purchases until the limit is reset.
b. The cycle options are daily, weekly, or monthly.
c. This restriction can be adjusted or removed at any time. Lowering the restriction value will take effect immediately. Conversely, raising the restriction value or removing the restriction will take effect after a 3-day cooling-off period.
2.6. Game Limit. This feature allows you to set the maximum number of Sweeps Coins that can be played within a selected time period.
a. Once you reach the limit, you will no longer be able to play any more Sweeps Coins until the limit is reset.
b. The cycle options are daily, weekly, or monthly.
c. This restriction may be adjusted or lifted at any time. Lowering the restriction takes effect immediately. Conversely, raising or lifting the restriction will take effect after a 3-day cooling-off period.
2.7. Daily Login Time Limit. This feature allows you to precisely set the number of hours you can log in to your account each day, up to a maximum of 10 hours.
a. Once the limit is reached, you will be logged out until the next day.
b. This limit may be adjusted or cancelled at any time. Lowering the limit will take effect immediately. Conversely, raising or cancelling the limit will take effect after a 3-day cooling-off period.
2.8. We will endeavor to implement your restrictions as quickly as possible, but please note that this process requires time. The restrictions will not be in effect until fully implemented. If you find that the restrictions have not yet taken effect, it is your responsibility to notify us immediately.
take a break
2.9 You can briefly describe your request via email, and our customer support team will provide you with a dedicated link via email. Please click the link to access and implement the required restriction settings. If the link is invalid, please contact our customer support team immediately at support@maniajackpot.com for assistance. This feature allows you to take a short break during gameplay.
a. The available timeframes are 3 days, 7 days, 14 days, or 30 days.
b. You will not be able to reactivate your account before the selected period ends.
c. During this period, you will not be able to access our services or receive any marketing materials from us. d. During this period, you will not be able to play any games, purchase any goods, or redeem prizes. Currently pending redemptions will not be affected. However, if you wish to redeem during this period, you will need to contact customer support at support@maniajackpot.com .
2.10. The rest period has ended. Unless you notify us by email that you do not wish to have your account reopened, your account access will be automatically restored.
2.11. We will do our best to finalize your leave arrangements as quickly as possible, but please note that this process requires a certain amount of working time to complete. Leave arrangements will only take effect once fully finalized. If you find that your leave arrangements have not yet taken effect, it is your responsibility to notify us immediately.
Self-exclusion
2.12 The self-exclusion feature allows you to suspend your account for longer periods. If you feel your gaming behavior is problematic, you can contact our support team at support@maniajackpot.com to proactively exclude yourself from the Mania Jackpot platform. You can briefly explain your request via email, and our support staff will provide you with a dedicated link. Please click the link to access and implement the required restriction settings. If the link is invalid, please contact our support team immediately at support@maniajackpot.com , and we will be happy to assist you.
2.13. Your self-exclusion request must include your full name, address, and email address to ensure we can locate your account to enforce the self-exclusion request.
2.14. Once your self-ban request has been processed, you will receive a confirmation email to verify its validity on your account. If you do not receive a confirmation email within 7 days of submitting your self-ban request, please immediately email support@maniajackpot.com to inform us that you have not received a confirmation email. If we still do not receive your confirmation, we will resend the confirmation email on the 8th day after you initially submitted your self-ban request. If we still do not receive your response within 7 days of resending the confirmation email, your account will be closed, and your self-ban request will automatically take effect.
2.15. During your self-ban, you will be unable to play any games, make any purchases, or redeem prizes. Currently pending redemptions will not be affected.
a. Your Sweps Coins will expire 90 days after your last login. We strongly recommend that you redeem all redeemable balances in your account before setting up self-exclusion. For more information about Sweps Coins, please see: Sweps Rules. b. However, if you wish to redeem during this period, you will need to contact customer support at support@maniajackpot.com .
2.16. Self-isolation shall be for a minimum of 6 months, but may be extended as needed.
2.17. Self-exclusion status cannot be modified or revoked in any way within 6 months. After that, you can contact our customer support at support@maniajackpot.com to request the reactivation of your account.
2.18. How you can contact us to reactivate your account:
a. Your request will be recorded, but after your account is reactivated, you will need to wait seven (7) days before you can access the account again. After the waiting period, you will receive an email asking if you still wish to reactivate your account.
b. We may ask you some questions to make sure you really want to open an account and that this is the right choice for you.
c. At this point, if you still wish to reopen your account, and we deem it necessary, then your account can be reopened. The decision to reopen an account is entirely ours.
2.19. We will endeavor to enforce your self-disabled access as quickly as possible, but please note that this process requires time. The self-disabled period only officially begins after we have completed the process and notified you. If you find yourself still able to access and log in to your account after the above procedures have been completed, it is your responsibility to notify us immediately.
2.20. If there is reason to believe that you may have computer game issues, we reserve the right to remove you from the Mania Jcakpot platform at our sole discretion.
2.21. We strongly recommend that you also apply to exclude all other gaming platforms where you have active accounts.
Stop the game/Close your account
2.22. You may choose to close your account. If you wish to close your account, please send a written email request to customer support at support@maniajackpot.com .
2.23. We reserve the right to refuse or close customer accounts at our sole discretion, but we will fulfill any contractual obligations we have made.
3. Self-assessment
3.1. If you think you or someone else is having problems playing computer games, it may be helpful to consider the following self-assessment questions.
a. Do you often revisit game experiences or think about future game experiences?
b. Would you conceal or lie about your game situation?
c. Do you get very angry when someone or something interrupts your game?
d. Have you ever paused a game for a period of time, then started playing it again, and found yourself unable to control your addiction to it?
For example, when you are feeling down, do you try to comfort yourself by playing games or making game plans?
f. Do you often play casino games or poker games in the early morning?
g. Do you try to play games when you're away from home?
h. Do you set time limits for yourself in games, and then break those limits to play for longer than expected?
i. Do you suffer from insomnia because of playing games?
j. Did you take sick leave, arrive late for work, or skip class to watch the game?
k. Have you ever sworn never to play a certain game again, uninstalled it, but then started playing it again later?
1. Do you feel guilty or ashamed about your gaming behavior?
m. Does your gaming behavior lead to arguments in your interpersonal relationships? n. Has your gaming behavior replaced any hobbies or sports you previously enjoyed?
Do you forget about work or school appointments, responsibilities, or deadlines when you're playing online games?
p. When others suggest that you might be addicted to online games, do you feel annoyed and defensive?
Q: Have you been spending more time playing online games over time?
r. Would you miss out on social activities because of playing games?
Have you lost contact with your friends and family since you started playing online games?
Do you experience strong emotions (excitement, frustration, anger, fear) when playing online games?
3.2. The more "yes" questions you answer, the greater the likelihood that you will encounter difficulties during the game. For advice and assistance, please contact the support organization mentioned in point 4.
4. Supporting organizations
4.1. If you wish to obtain help and support services for people with gaming addiction, we recommend that you contact the Computer Game Addicts Anonymous Association (CGAA) at https://www.gamingaddictsanonymous.org/.
4.2 Important Note: Please note that CGAA is an independent game support service and is not affiliated with Mania Jackpot . CGAA does not provide customer support or dispute resolution services. If you would like to discuss any issues or complaints related to your account, please contact us at support@maniajackpot.com .
4.3 If you are concerned that you may have a tendency toward gaming addiction, please call our dedicated hotline +1 (888) 618-2057 for support on responsible gaming. Our team will assist you by limiting your account and providing relevant resources. For more serious or clinically relevant issues, we strongly recommend that you seek help from a professional medical or counseling organization.
Player protection policy
1. Protection of Minors
1.1 As the internet becomes increasingly accessible to households worldwide via mobile devices, responsible online gaming largely depends on parental control and supervision. To ensure children's online safety, we encourage our customers to use filtering software to prevent minors from accessing inappropriate online content.
2. Advice for parents
2.1. We offer the following suggestions to parents:
a. Please keep your username and password safe.
b. After logging into your account, do not leave your computer or device unattended.
c. Do not use the "Remember Me" feature on shared computers or devices, especially when you are sharing a computer or device with your child.
d. Pay special attention to minors' use of all electronic and mobile devices. e. Keep your bank cards and bank account information out of reach of children. f. Do not allow minors (under 18 years old) to participate in any gaming activities intended for adults (over 18 years old). g. Use filtering software to prevent your children from accessing inappropriate online content.
2.2 If you share a device or computer with friends or family members who are under the legal age, we recommend that you restrict their access to the gaming platform. Some third-party services may be able to help, such as:
a. netnanny.com
b. cybersitter.com
c. cyberpatrol.com
3. Suggestions for players
3.1. Please ensure that playing Mania Jcakpot is your own personal choice.
3.2. Before starting the game, determine how much money you want to spend.
3.3. Before starting the game, please familiarize yourself with the game rules.
3.4. If you have any of the following conditions, we recommend that you do not play games on our platform:
a. It interfered with your daily duties.
b. You are undergoing any type of addiction treatment or rehabilitation.
c. You are under the influence of alcohol or other substances; or
d. Your main goal is to use the prize money you might win to pay off your debts.