We are well aware of the importance of personal information to you and will do our best to protect your personal information safe and reliable. We are committed to maintaining your trust in us and abide by the following principles,
protect your personal information: principle of unanimity of power and responsibility, principle of clear purpose, principle of choice and consent, principle of least enough, principle of ensuring security, principle of subject participation, principle of openness and transparency, etc.At the same time, we promise to take corresponding security protection measures to protect your personal information in accordance with the mature security standards of the industry.
Please read and understand this policy carefully before using this platform.
1. How we collect and use personal information
(1) Interpretation of words
1. The "Mango" application or service refers to the client application that is legally owned and operated by us and our affiliates and whose label name contains "Mango",
a network service platform that provides users with instant messaging services, including but not limited to functional services such as browsing, recommendation, and interaction.
2. Personal information refers to all kinds of information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person.
Personal information in this policy includes name, date of birth, personal biometric information, communication contact information, account password, whereabouts, information on commonly used equipment, etc.
3. Personal sensitive information refers to: once it is leaked, illegally provided or abused, it may endanger the safety of people and property, and easily lead to personal reputation,
Personal information about damage to physical and mental health or discriminatory treatment. Personal sensitive information in this policy includes
Email address, various passwords (password, protection answer, digital certificate), general record and content, personal information of children under 14 years of age (including), etc.
4. Identity elements refer to the information elements used by this platform to identify your identity, such as your login name, password, SMS verification code, and mobile phone number.
5. Non-personal information: through the technical processing of personal information (including anonymization, de-identification, etc.), the processed information cannot be individually or combined with other information to identify your personal identity,
And the processed information cannot be restored, and the processed information is not your personal information in the legal sense. But when personal information is used in conjunction with processed information,
These combined information will be treated and protected as your personal information in accordance with this policy.
(2) Purpose of collecting and using personal information
We will only collect and use your personal information for the following purposes described in this policy:
1. Ensure the normal operation of the platform services;
2. Ensure the safety of the platform services and users' use;
3. Realize personalized platform functions or service requirements;
4. Management software, for example, software certification, software upgrades, etc.;
5. Follow laws, regulations and national standards.
When we want to use personal information for other purposes not specified in this policy, we will seek your consent in advance. When we want to use the information collected for a specific purpose for other purposes, we will seek your consent in advance.
(3) Realize functions or services such as graphic publishing
When you actively publish chat information, graphics, etc., we will collect graphics and other corresponding information, and display your nickname, avatar, and the content of the posted information.
1. When you publish picture information, we will ask you to authorize camera, photo and other permissions. If you do not agree or refuse to authorize the provision, you will not be able to use this function, but it will not affect your normal use of other functions of this platform;
2. You actively follow the user accounts you are interested in and communicate with other accounts. When communicating, we will collect the accounts you follow and show you the content of the accounts you follow;
(4) Ensure the safety of the platform, services and users
In order to help us better understand the operation of this platform, in order to ensure operation, improve optimization and provide the security of this platform, we may record network log information, as well as the frequency of software and related services, crash data, overall installation, and usage , Performance data and other information.
(5) Personal information collected and used without consent
According to laws, regulations and relevant national standards, we do not need your authorization to collect and use your personal information in any one or more of the following situations
1. Directly related to national security and national defense security;
2. It is directly related to public safety, public health, and major public interests;
3. Directly related to criminal investigation, prosecution, trial and execution of judgments;
4. In order to protect the life, property and other major legal rights of personal information subjects or other individuals, but it is difficult to obtain your consent;
5. Your personal information collected is disclosed to the public by yourself;
6. Collect your personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary to sign or perform the contract according to your requirements;
8. Necessary for maintaining the safe and stable operation of the platform, such as discovering and handling failures of the platform;
9. It is necessary for academic research institutions to conduct statistical or academic research based on the public interest, and when they provide academic research or description results to the outside, they de-identify the personal information contained in the results;
10. Other circumstances under laws and regulations and relevant national standards.
2. User personal information protection
The following personal information protection measures provided in this policy are only applicable to this platform. Once you leave this platform, browse or use other websites, services and content resources, We have no ability and obligation to protect any personal information you submit on software or websites outside of this platform, regardless of whether you log in, browse or use the above software, or whether the website is based on links or guidance from this platform.
(1) In order to protect your information security, we are committed to using various security technologies and supporting management systems to minimize the risk of your information being leaked, damaged, misused, unauthorized access, unauthorized disclosure and modification.
We will take all reasonable and feasible measures to protect your personal information. E.g,
1. This application will take reasonable measures to protect users' personal information. Except in the case of laws and regulations and user authorization, this application will not disclose or disclose user personal information to any third party without user permission.
2. We will use encryption technology to ensure the confidentiality of data;
3. We will use trusted protection mechanisms to prevent malicious attacks on data;
4. In general, users can browse and modify the information submitted by themselves at any time, but for security and identification considerations, users may not be able to modify the initial registration information and other verification information provided during registration.
5. The user may need to fill in some necessary information when logging in to the account or using this application. If the information filled in by the user is untrue or incomplete, the service may not be used normally.
6. The technology developer will use various security technologies and procedures to establish a sound management system to protect users' personal information, so as to avoid unauthorized access, use or disclosure.
7. We consider other reasonable and feasible protective measures.
(2) We will protect your personal information with reasonable and feasible means such as encryption technology and anonymization that are no less than that of industry peers, and use security protection mechanisms to prevent your personal information from malicious attacks.
(3) We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected.
We will only retain your personal information for the period required to achieve the purpose stated in the policy.
Unless the retention period needs to be extended or permitted by law. We only retain your personal information for the period necessary for the purpose of providing services on this platform,
For example, we will keep relevant information for the information, graphics and other content you post. Beyond the necessary period,
We will delete or anonymize your personal information, except as otherwise provided by laws and regulations.
(4) The Internet is not an absolutely secure environment, and instant messaging and communication with other users are not encrypted
We strongly recommend that you do not send personal information through such methods. Please use a complex password to help us ensure the security of your account.
Please be sure to take good care of your login name and other identity elements of this platform. When you use this platform, we will identify you through your login name and other identity elements.
Once you leak the aforementioned information, you may suffer losses and may have unfavorable legal consequences for you. If you find that the login name and/or other identity elements of this platform may or have been leaked,
Please contact us immediately so that we can take corresponding measures in time to avoid or reduce related losses.
(5) The Internet environment is not 100% safe
We will do our best to ensure or guarantee the security of any information you send to us.
If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests,
We will bear the corresponding legal responsibilities.
(7) After the unfortunate personal information security incident
We will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident,
The disposal measures we have taken or will take, suggestions that you can independently prevent and reduce risks, and remedial measures for you. We will promptly email,
If you are notified by telephone, push notification, etc., and it is difficult to notify the personal information subjects one by one, we will adopt a reasonable and effective way to publish an announcement. We will also follow the regulatory requirements,
Proactively report the handling of personal information security incidents.
3. Your rights
In accordance with the relevant laws, regulations, national standards, we guarantee that you exercise the following rights with respect to your personal information. The scope and method of your access, modification and deletion of personal information will depend on the specific services you use :
(1) Access your personal information
You have the right to access your personal information, except for exceptions provided by laws and regulations. If you want to exercise the right to access data, you can access it yourself in the following ways:
Account information-if you want to access or edit the personal information in your account, you can operate accordingly in this platform
(2) Correct your personal information
Under normal circumstances, you can directly delete the content you posted, browse, modify, and delete the information submitted by yourself at any time. However, for security and identification considerations, you may not be able to modify some of the initial registration information submitted during registration; if you really need to modify this type of information, you can apply for correction using the customer service phone or email , We will review the issues involved as soon as possible, and will reply promptly after verifying your user identity.
(3) Delete your account
You can request to delete your account by the steps below:
1): Delete it on Mango app:
Start Mango app → find 4th tab → find 4th tab → click "Setting" → click "Delete account";
2): Delete it on our website:
Click to Delete your account (after opening the page, please log in your account first, then delete it) .
(4) Complaints and reports
You can make a complaint or report in accordance with our publicized system. If you think your personal information rights may be infringed, or if you find clues that infringe your personal information rights, you can enter the feedback interface to contact us. We will feedback your complaint and report within 30 days after verification.
4. Protection of minors
We attach great importance to the protection of personal information of minors. According to relevant laws and regulations, if you are a minor under 18,
Before using the "With You" service, you should obtain the written consent of your parent or legal guardian in advance.
If you are the guardian of a minor, please contact us when you have any questions about the personal information of the minor under your supervision.
5. contact us
If you have any questions about this App, please contact us through the following contact information
Email：mangosupteam@outlook.com
We will review the issue as soon as possible and respond within 30 days after verifying your identity.