Management Basics
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This management training course teaches basic practical skills in business administration and corporate management in 6 modules. The target groups are specialists from SMEs who want to take on responsibility as department heads and entrepreneurs in the near future. The course provides valuable basic skills for all prospective managers. It is also suitable as a refresher course for practitioners. The modules can also be booked individually.
The training methods are adapted to adult learning.
Finance and Accounting
Finance and Accounting
E-learning before the course with test.
2 days of training, business management, financial accounting, balance sheet & income statement, contribution margin, financial ratios, management accounting, budget, liquidity, business plan, calculation of rates and wages.
Analysis in groups with presentations and simulations.
Communication 1 - Basics
Communication 1 - Basics
E-learning before the course with test.
1 day training, practical communication based on the NLP method, rapport (relationships), pacing leading (controlling and influencing communication), smart questions, changing frames (reframing), meta-programs (world views + beliefs), yes-set, controls.
Checklist for efficient communication, Walt Disney strategy.
Video recordings of the conversation and analysis in the group.
Personnel
Personnel
E-learning before the course with test.
2-day training, personnel selection, job descriptions and role profiles, job interviews, first day at work, personnel management and personnel development, appraisal interviews, job references, terminations, termination of employment contract.
Templates, checklists with tips and tricks. Simulations and presentation of the results.
Video recordings of the conversation and analysis in the group.
Communication 2 - Practice
Communication 2 - Practice
E-learning before the course with test.
2 days of training, practical communication based on the NLP method, job interviews and first day at work (in-depth module on personnel), appraisal interview, annual appraisal interview (no performance, further and advanced training with existing performance record), sales talk, offer/cost proposal, customer complaint.
Templates, checklists with tips and tricks for conducting conversations.
Video recordings of the conversation and analysis in the group.
Marketing
Marketing
E-learning before the course with test.
2 day training, environment (definition & analysis), communication channels, partnerships (fleets, insurance, leasing, networks), market analysis (simple), marketing strategy & marketing plan (grid), advertising plan & advertising budget, business plan.
Templates, checklists with tips and tricks.
Analysis in the group. Simulations and presentation of the results.
Organization & Processes
Organization & Processes
E-learning before the course with test.
2 days of training, organizational content such as classic structure and process organization, dynamic and agile process forms such as function diagrams, role concepts and CIP (continuous improvement process). Practical process methods from 5S to Q7 and flexible process design. Record your own processes and adapt them to customer needs and the customer journey. Survey customer satisfaction. Analyzing and evaluating the various quality management systems.
Practical examples from participants and simulations.
Templates, checklists with tips and tricks.
Implementation & Organization
Implementation & Organization
Two proven practitioners with in-depth management and training experience lead and organize the courses in German and French. Italian on request.
French, Italian Monique Carole Denoréaz
German, French Roland Albert Roth
Pictures and graphics: roth quality service, web@marketing, Elite Assets/Animaker, iStock
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