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MEA (Monitor, Evaluate and Assess) 01
MEA (Monitor, Evaluate and Assess) 01
Managed Performance and Conformance Monitoring
Managed Performance and Conformance Monitoring
Purpose:
Collect, validate and evaluate enterprise and alignment goals and metrics. Monitor that processes and practices are performing against agreed performance and conformance goals and metrics. Provide reporting that is systematic and timely.
Provide transparency of performance and conformance and drive achievement of goals.
Management Practices
Management Practices
MEA01.01 Establish a monitoring approach.
MEA01.01 Establish a monitoring approach.
Engage with stakeholders to establish and monitor the establishment of objectives, scope, and methods for measuring business solutions and services delivery and contribution to company goals.
MEA01.02 Set performance and conformance targets.
MEA01.02 Set performance and conformance targets.
Work with stakeholders to determine, observe, update and approve performance & target conformity in the performance measurement system
MEA01.03 Collect and process performance and conformance data
MEA01.03 Collect and process performance and conformance data
Collecting and processing accurate data that is in line with the company's approach.
MEA01.04 Analyse and report performance
MEA01.04 Analyse and report performance
Periodically review and report performance against targets, using methods that provide a comprehensive overview of IT performance and match the company's monitoring systems.
MEA01.05 Ensure the implementation of corrective actions.
MEA01.05 Ensure the implementation of corrective actions.
Assist stakeholders in identifying, initiating, and tracking corrective actions to address anomalies.
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