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DSS(Deliver, Service and Support) 01
DSS(Deliver, Service and Support) 01
Operations Management
Operations Management
Managed Operations
Managed Operations
Coordinate and execute the activities and operational procedures required to deliver internal and outsourced I&T services. Include the execution of predefined standard operating procedures and the required monitoring activities.
Purpose:
Purpose:
Deliver I&T operational product and service outcomes as planned.
Management practices
Management practices
DSS01.01 Perform operational procedures.
DSS01.01 Perform operational procedures.
Maintain and perform operational procedures and operational tasks reliably and consistently.
DSS01.02 Manage outsourced I&T services.
DSS01.02 Manage outsourced I&T services.
to maintain the protection of enterprise information and reliability of service delivery.
DSS01.03 Monitor I&T infrastructure.
DSS01.03 Monitor I&T infrastructure.
Monitor the I&T infrastructure and related events. Store sufficient chronological information in operations logs to reconstruct and review time sequences of operations and other activities surrounding or supporting operations.
DSS01.04 Manage the environment.
DSS01.04 Manage the environment.
Maintain measures for protection against environmental factors. Install specialized equipment and devices to monitor and control the environment.
DSS01.05 Manage facilities.
DSS01.05 Manage facilities.
Manage facilities, including power and communications equipment, in line with laws and regulations, technical and business requirements, vendor specifications, and health and safety guidelines.
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