BAI05 Manage Organisational Change Enablement

BAI05.01 Establish the desire to change.

Understand the scope and impact of the envisioned

change and stakeholder readiness/willingness to

change. Identify actions to motivate stakeholders to

accept and want to make the change work successfully.

BAI05.02 Form an effective implementation team.

Establish an effective implementation team by

assembling appropriate members, creating trust, and

establishing common goals and effectiveness measures.

BAI05.03 Communicate desired vision.

Communicate the desired vision for the change in the

language of those affected by it. The communication

should be made by senior management and include

the rationale for, and benefits of, the change, the

impacts of not making the change; and the vision, the

road map and the involvement required of the various

stakeholders.

AI05.04 Empower role players and identify

short-term wins.

Empower those with implementation roles by ensuring

that accountabilities are assigned, providing training,

and aligning organisational structures and HR

processes. Identify and communicate short-term wins

that can be realised and are important from a change

enablement perspective.

BAI05.05 Enable operation and use.

Plan and implement all technical, operational and

usage aspects such that all those who are involved

in the future state environment can exercise their

responsibility.

BAI05.06 Embed new approaches.

Embed the new approaches by tracking implemented

changes, assessing the effectiveness of the operation

and use plan, and sustaining ongoing awareness

through regular communication. Take corrective

measures as appropriate, which may include

enforcing compliance.

BAI05.07 Sustain changes.

Sustain changes through effective training of new staff,

ongoing communication campaigns, continued top

management commitment, adoption monitoring and

sharing of lessons learned across the enterprise.

Reference: ISACA. (2012). COBIT 5 Enabling Processes. USA: ISACA.