Malika Beauty Salon

Our Policy

Terms and Conditions

1. Introduction

By using the Malika Beauty Salon mobile application, you agree to comply with our terms and conditions. If you do not agree, please refrain from using the app.

2. User Accounts

• Users must provide accurate and complete information when creating an account.

• Users are responsible for maintaining the confidentiality of their login credentials.

• Users have the right to delete their accounts permanently through the app.

3. Booking & Payments

• All appointments must be booked through the app.

• Payments may be required in advance for certain services and are securely processed via third-party payment providers.

• Any in-app purchases comply with Google Play and Apple App Store policies.

4. Cancellations & No-Shows

• Cancellations must be made at least 24 hours before the scheduled appointment.

• No-shows may incur a cancellation fee.

• If the salon cancels an appointment, the customer will receive a full refund.

5. Prohibited Conduct

• Any fraudulent activities or misuse of the app may result in account suspension.

• Users must not attempt to copy, modify, or disrupt the app’s functionality.

6. Modifications

Malika Beauty Salon reserves the right to modify these terms at any time. Users will be notified in advance of significant changes.

7. Governing Law

These terms and conditions are governed by the applicable laws of the region where the salon operates.

Return and Refund Policy

1. Eligibility for Refunds

Refunds are available in the following cases:

• If a booking was charged due to a system error.

• If the salon is unable to provide the booked service.

• If a cancellation is initiated by the salon.

2. Non-Refundable Cases

• Refunds are not available after a service has been provided.

• Last-minute cancellations or no-shows are not eligible for refunds.

• Dissatisfaction with a service does not guarantee a refund, but concerns can be addressed with salon management.

3. Refund Process

• Users must request a refund within 48 hours of the service date.

• Approved refunds will be processed within 5-10 business days, depending on the payment provider.

4. Payment Disputes

Disputes initiated through banks or payment providers will be subject to investigation. Users may also request a refund through Google Play or Apple App Store, depending on the payment method.

Privacy Policy

1. Information We Collect

• Personal Information: Name, phone number, email address, and booking details.

• Payment Information: Encrypted payment details for transactions.

• Usage Data: App interaction data to improve user experience.

• Location Data: Used only when enabled by the user to find the nearest salon.

2. How We Use Your Information

• To manage bookings and provide salon services.

• To send confirmations, updates, and promotional offers.

• To ensure security and comply with legal requirements.

3. Data Security

• Strong security measures protect user data.

• User data is stored only for as long as necessary.

4. Third-Party Services

• Payment gateways and customer support services comply with data protection laws.

5. User Rights

• Users can access, update, or delete their information through the app.

• Users can opt out of promotional messages at any time.

• Users can request data deletion via the app or by contacting support.

6. Cookies and Tracking

• If the app uses cookies or tracking technologies, users will be notified and given an option to manage preferences.

Service Delivery Policy

1. Appointment Scheduling

• Users must book services via the app.

• Appointments are subject to availability.

2. Service Fulfillment

• All services are provided in person at Malika Beauty Salon.

• Late arrivals may result in shortened service time or rescheduling.

3. Cancellation & Rescheduling

• Cancellations must be made at least 24 hours in advance.

• The salon reserves the right to cancel or reschedule in unforeseen circumstances.

4. Digital Receipts & Payment

• Users receive digital receipts via email or app notifications.

• Payments are processed securely through trusted payment gateways.

5. Customer Support

For any inquiries, users can contact our support team via the app.

Shipping Policy

1. General Shipping Information

• Malika Beauty Salon may offer product delivery for beauty-related items available for purchase through the app.

• Shipping is available only in designated service areas as specified in the app.

2. Shipping Timeframes

• Orders are processed within 1-3 business days.

• Delivery time varies based on location, with estimated delivery between 3-7 business days.

3. Shipping Fees

• Shipping costs depend on the delivery location and product weight.

• Free shipping may be offered for orders above a specified amount, as indicated in the app.

4. Order Tracking

• Users will receive a tracking number via email or in-app notifications once the order is shipped.

• Delivery status can be checked within the app.

5. Lost or Damaged Items

• If an order is lost or damaged during transit, customers must contact support within 48 hours of the expected delivery date.

• Malika Beauty Salon will either replace the item or provide a refund, subject to investigation.

6. Returns for Shipped Products

• Returns must be requested within 7 days of receiving the product.

• Items must be in unused, original condition with all packaging.

• Return shipping fees may apply unless the product was defective or incorrect.

Account Deletion Policy

To comply with Google Play and Apple App Store policies, users can permanently delete their accounts through the app. Once deleted, all personal data will be removed from our system, except for records required by law.

Contact Us

📩 For any inquiries, please reach out via in-app support or info@rastvor.org.

✨ Experience effortless beauty with Malika Beauty Salon! ✨