waithidden "{pathname of system folder}\MSIExec.exe" /x {name of key whose (value "DisplayName" of it as string as lowercase starts with "microsoft lync") of key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" of x64 registry} /qn

Troubleshooting Lync 2013 with Openfire 3.8.2. All the required configuration changes have been made on with DNS record, Lync as well as the Openfire Server changes. When adding the contact through lync to contact the openfire user. We see the traffic and packages coming from Lync to openfire (Jabber) but no outbound connect from Openfire (jabber) back to Lync. According to trace route Lync is talking to Openfire (Jabber) on 5269.


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Jeff.

Thanks for this article. Have sucessfully managed to update all phones within our organisation to the latest revision of the software this being 4.0.7577.4366. Have noticed however that when depressing the * and # keys to wipe the phone if need be for whatever reason the user can no longer authenticate with the lync server and gets an error logging in message. The nonly way to clear this I have found is to completely re set the phone to factory defaults by depressing 4 and 6 on start up and letting it go back to a previous version of the firmware. The user can then log ion as normal. After then leaving the phone for 10 mins it updates to the latest version. Have you ever seen this before?

the above trial from Microsoft worked perfectly, the only trick was changing the clock back on all the VMs to before December 2013 since all of the certs were expired, I was able to upgrade to 3.5 from this hyper-v environment after that did the 2 step CU5 to CU7 via lync 2013.

I just started here and they had bought These CX600 and Sangoma boxes. I have finally gotten lync installed but I have this Exchange UM error I am advised to update the phone to the latest firmware but what is the latest and where can I get the latest if I do not have the latest? Is there a way outside of Lync to update the phones?

Big Fan! Wonder if you could advise on a query please. We have some CX500 (Firmware: 4.0.7577.4451) trying to connect to a SfB on prem installation. I noticed that platform compatibility on your Phone Edition chart ( -lync-2013/) does not start until (4.0.7577.4463).

Yes, but Lync Phone Edition devices can only do this in an environment properly configured to provide device updates without first completing a successful registration. This previous article covers the topic in detail: -lync-phone-edition-devices-lync-2013/

I have a CX3000 device that is only able to login with users from the forrest that he lync server is part of. It mentions that it cannot locate the domain controller on the screen when attempting to login as the contact user. It is connected via the usb link and I have attempted to login using the upn name and [FQDN domain name]USER

I have been working with CX3000, CX600 and CX700 without any issue till I added a new sip domain. The phones work perfectly with the primary domain which is also the AD domain. The desktop client works well with the new sip domain but when USB teethering the phone stucks at "connecting to lync server". Your help is needed desperately.

this process is not working for me.. actually i m doing all as per the process, but after accepting the certificate by phone it goes to the lync server for sign in and revert back with the error :- can not sign in because user name and password is not corrert. i m using cx 600 polycom. and getting power from Ethernet. i thing somthing is blocking from enternet (Domain) or else. any port number is blocking.

One more thing to take into consideration is that Microsoft is replacing 365 with Skype for Business _lync_becomes_skype_for_business/, so I can't really say if Microsoft will ever release these APIs for 365 instead of waiting for the release of the new Skype version... 0852c4b9a8

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